Customer Service Human Resources
Resume:
Professional Summary
High energy, confident, and detail oriented leader; well versed in effective communication across all organization levels and cultural populations;
providing excellent customer service in developing and inspiring others to achieve their best potential while working as a team to achieve continual
organizational improvement strategies and meet business goals. Self-driven leader highly focused on business results driven by creating customer
focused employee engagement.
EMPLOYMENT HISTORY
Employer Boeing South Carolina April 2015 – August 2016
Position Human Resource Generalist
Location North Charleston, SC
Job Duties & Responsibilities
Employee advocate for all employees
Containment strategies for union avoidance
HR Leadership supporting achievement of business goals and ongoing process improvements
Performance Management process business unit leader
Business unit data analysis
Provided HR partnership for cost reduction and productivity increase
Shift Preference process business unit leader
Team Lead process business unit leader
Supported approximately 400 employees, front line managers, senior managers and superintendents on non-preferred shift
Threat management incident case management
Investigations
Policy, process, procedure administration and adherence
Employee corrective action
Leave of absence request applications, administration, and issues
HR database maintenance
Career development planning
Conducted interviews
On-going training for systems including time keeping sys
Professional Summary
High energy, confident, and detail oriented leader; well versed in effective communication across all organization levels and cultural populations;
providing excellent customer service in developing and inspiring others to achieve their best potential while working as a team to achieve continual
organizational improvement strategies and meet business goals. Self-driven leader highly focused on business results driven by creating customer
focused employee engagement.
EMPLOYMENT HISTORY
Employer Boeing South Carolina April 2015 – August 2016
Position Human Resource Generalist
Location North Charleston, SC
Job Duties & Responsibilities
Employee advocate for all employees
Containment strategies for union avoidance
HR Leadership supporting achievement of business goals and ongoing process improvements
Performance Management process business unit leader
Business unit data analysis
Provided HR partnership for cost reduction and productivity increase
Shift Preference process business unit leader
Team Lead process business unit leader
Supported approximately 400 employees, front line managers, senior managers and superintendents on non-preferred shift
Threat management incident case management
Investigations
Policy, process, procedure administration and adherence
Employee corrective action
Leave of absence request applications, administration, and issues
HR database maintenance
Career development planning
Conducted interviews
On-going training for systems including time keeping sys
Pearline L. Peterson 843-***-**** *******@*********.*** P.O. Box 27 Wadmalaw Island, SC 29487
Professional Summary
High energy, confident, and detail oriented leader; well versed in effective communication across all organization levels and cultural populations; providing excellent customer service in developing and inspiring others to achieve their best potential while working as a team to achieve continual organizational improvement strategies and meet business goals. Self-driven leader highly focused on business results driven by creating customer focused employee engagement.
EMPLOYMENT HISTORY
Employer Boeing South Carolina January 5, 2008 - Present
Position Human Resource Generalist
Location North Charleston, SC
Job Duties & Responsibilities
Employee advocate for all employees
Containment strategies for union avoidance
HR Leadership supporting achievement of business goals and ongoing process improvements
Performance Management process business unit leader
Business unit data analysis
Provided HR partnership for cost reduction and productivity increase
Shift Preference process business unit leader
Team Lead process business unit leader
Supported approximately 400 employees, front line managers, senior managers and superintendents on non-preferred shift
Threat management incident case management
Investigations
Policy, process, procedure administration and adherence
Employee corrective action
Leave of absence request applications, administration, and issues
HR database maintenance
Career development planning
Conducted interviews
On-going training for systems including time keeping system
Site Reassignment Focal
Site Fall Protection Focal
Site Drug Free Workplace Focal
Employer DAK Americas, LLC May 2001 to February 2007
Position Human Resources Technician (HR Generalist)
Location, Moncks Corner, SC - Duties included:
Experience with high performance work teams
Knowledge of adult learning methodologies
Ability to communicate at all levels internal and external
Strong project management and organizational skills
Ability to work in a team with strong interpersonal skills and simultaneously work independently
Ability to effectively manage multiple projects and work effectively with management and employees at all levels
Proactively seeks, gives and summarizes information
Responds quickly to meet customer needs and resolve problems
Assisted with company benefits, including health care policies, insurance, medical plans, special awards.
Arranged and conducted interviews with potential new employees and administer tests.
Assisted with timekeeping and payroll.
Developed and maintained training modules and tests for the prism system.
Designed, developed and implemented and evaluated training programs.
Conducted training needs analyses.
Oversaw the Education Assistance Program
Responsible for the South Carolina Enterprise Zone Retraining Program (tax dollars refunded by the state for retraining employees.)
Education
M.A., Human Resources Development and Human Resources Management
Webster University, Charleston, SC Campus
B.S., Business Management
Wilberforce University, Wilberforce, Ohio
Skills and Abilities
Experienced in Microsoft products
Skilled in conflict resolution
Trustworthy
Self-Motivated and goal oriented
Professional presence and demeanor
Passion for making a difference in the organization as well as the community
Ability to travel as needed
Excellent communication and time management skills
Accepting of coaching and continual improvement
Experiences in human resources, the manufacturing industry
Trained and well versed in active communication
Entrepreneurial minded
Company, employee, and client focused
Education:
M.A., Human Resources Development and Human Resources Management May 2001
Webster University, Charleston, SC Campus
B.S., Business Management December 1976
Wilberforce University, Wilberforce, Ohio
South Carolina Council for Conflict Resolution Certificate September 1999
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