Customer Service Manager

Danielle R. Densmore

W**** Sunset Dr. Elkhorn WI 53120

262-***-**** *********@*****.***

Employment/Skills

Speedway Convenience Store Elkhorn, WI 2014-2015

Customer Service Representative

Provided Outstanding Customer Service

Operating cash registers, cleaning, stocking, taking inventory and up-selling

Problem Solving with quick, and calm reactions

R.J. Masters Elkhorn, WI 2013-2014

Telemarketing Supervisor

Assisted in hiring, training and supervision of all telemarketers

Record and organized appointments, dealer sales, and referrals

Performed general office duties including answering phones, taking/replying to messages

Responded to customer complaints, and quickly problem solved to ensure customers satisfaction

Turino Chiropractic Madison, WI 2012

Office Manager

Performed general office duties, answering phones, filing, etc

Utilizing programs Windows Office, Word, Powerpoint, Excel

Processed patient care, accounts payable/receivable, scheduling appointments, and managing patient files (paper/computer)

Assisted the doctor with any additional projects, including office organization, and running business related errands

P.L.S. Financial Madison, WI 2009-2011

Store Manager

Provided customer service, loan approvals, and sales

Responsible for hiring, training, and scheduling

Assisted in store marketing as well as profit and loss analyzing

Securely processed large cash amount of case.

Extensive customer interaction with effective problem solving resulting in diffused customer

frustration

United States Army Fort Eustis, VA 2002-2004

Logistics Manager

Supervised up to 12 soldiers in a fast paced, stressful environment

Coordinated overseas convoys – determining safest most efficient route

Served tour of duty in Iraq attached to medical evacuation unit responsible for extracting injured soldiers

Education

Gateway Technical College Business Management Elkhorn, WI

Madison College Psychology Madison, WI

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