Customer Service Sales Representative

Customer Service / Organizational Skills / Multi-Tasking /High Quality Standards

Objective: Obtain a position within a corporation where the promotion of personal and professional growth can foster a successful outcome for me and the corporation.

CAREER HERTORY

Screenvision Media Temp Traffic Coordinator, AP Professionals May 2016 to August 2016. Acted as a liaison between campaign Management, Creative, Sales and clients to obtain approval of cinema ad campaigns, this includes fielding questions and solving problems regarding the status of campaigns.

MVP Temp Pharmacy Specialist Assistant, AP Professionals September 2015 to April 2016. Manage incoming faxes requesting drug coverage. Determine eligibility and pre-authorization necessity, obtain additional information and initiate cases for review when appropriate. Prepare cases for review by Pharmacists while using programs such as Macess, Doc Triage, CareRadius and Workflow queues.

Customer Service Representative, ABVI-Goodwill, Feb 2015 to April 2015. Answered inbound calls for patients and customers for field text. Processed online order for over the phone counter products

Sales Representative, Dial America, July 2014 to Feb 2015. Outbound calls to Verizon Wireless customers, up-selling to customers, assisted with upgrades and service line additions

Payroll Specialist, Adecco Payroll Services, Aug 2013 to Jan 2014 Answered inbound calls from associates and Adecco branch representatives. Provided Associates with accurate information about their payments. Created cases to ensure associates received their paychecks. Answered inbound calls from garnishment agencies, inquiring about employees of Adecco.

Lexis Nexis Temporary Appointment Setter, Direct to Market Sales Solutions, March 2013 to June 2013 Called Lawyers to make appointments with the marketing specialists, provided beneficial information about marketing program in order to attract more quality of clients, met standards for required number of calls.

Customer Care Representative, Verizon Wireless (Xerox Call Center) May 2012 to March 2013, Provided professional and accurate service to Verizon customers in an inbound call center, maintained open lines of communication with upper level management, assisted customers with troubleshooting devices, understanding monthly statements, met required goals and metrics per job specifications.

Mobility Customer Care Representative, Sutherland Global Services, January 2011 to November 2011. Provided professional and accurate service to Verizon customers in an inbound call center, maintained open lines of communication with upper level management, assisted customers with troubleshooting devices, processed payments, payment arrangements and autopay.

EDUCATION AND PROFESSIONAL ACCOMPLISHMENTS

Licensure in Massage Therapy, Keiser Career College, St. Petersburg, Fl. 2007

High School Diploma, John Marshall High School, Rochester, NY. 2002

PROFESSIONAL REFERENCES

Melanie Armstrong (Supervisor – Xerox) - 585-***-****

Kijana Danzy (Supervisor- MVP) 585-***-****

Acqueline Colbert (Co-worker) - 585-***-****

Additional employment history and references furnished upon request.

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