Quality Customer

Mike Buczkowski

C: 832-***-****

***************@*****.***

Professional Quality / Customer Engineer with business experience, leadership, management, and customer service to drive market-leading customer solutions to maximize growth and profitability. SELECTED ACCOMPLISHMENTS

Reduced DPPM (defective parts-per-million) at a major U.S. automotive Tier 1 customer by 80% which resulted in winning the next generation microcontroller Anti-Lock Braking System (ABS) business ($55M).

Led the activity to drive improvements in the critical quality metrics at a major German automotive Tier 1 customer. Improved 0km/field DPPM by 85%, customer return cycle time by 70% and the backlog of open analysis jobs by over 90%.

Performed more than 120 Quality Management System Audits to ISO 9001:2008 and ISO/TS 16949:2009 with more than 50 as the lead auditor. Audits included factories, remote design centers and support functions as well as sub-contractors.

Earned a reputation for building strong supplier / customer relationships, with critical specialties such as: ASQC, RABQSA, CQE, Fish bone Diagrams, Flow Charts, DOE, APQP, 8D, 5-Why, 5S, PPAP, PFMEA, Control Plans, Zero Defect Plans, SPC, Six Sigma, Lean Manufacturing, ISO 9001:2015, ISO/TS 16949, Process Characterization, Quality Management, Risk Management, Supply Chain Management, Statistical Analysis, Microsoft Suite Package.

CAREER HISTORY

Consultant and Certified Quality Management Systems Auditor M. Buczkowski Quality Consulting

DNV-GL Business Assurance – ISO9001 Lead Auditor, Houston TX (2015 – Present)

Application of Quality Management Systems (QMS) and Quality Control in both large and small organizations.

Experience in all areas of the electronics industry, including: Semiconductor wafer fabrication, Semiconductor assembly operations, Printed Circuit Board (PCB) manufacturing and multi-factory manufacturing logistics.

Automotive electronic component and sub-system supply change requirements including raw material suppliers: wafers, lead frames, bulk gases, mold compounds, and automated test equipment.

Unique combination of Quality, Business Management, and Engineering acumen compiled over the last 25 years in a high technology manufacturing and product development. PR Financial Marketing, Katy TX 2011 - 2014

Determined the appropriate marketing strategies for the represented companies. Reviewed all communications with clients to ensure high quality data/information regarding business operations..

Interacted with bankers from various financial institutions to ensure they have the current information regarding the firm’s client businesses.

Texas Instruments, Stafford TX 2005 - 2010

Lead Auditor, SC Quality Standards Semiconductor Group (2007 – 2010)

Participated in the internal audit process to help the ensure user awareness of the quality system, requirements and processes.

Performed internal audits in support of continual improvement of processes, products and services in preparation for external ISO9001:2015 or TS16949 audits.

Designed and implemented methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/or production equipment.

Analyzed reports and recommend corrective action. Customer Quality Engineer Manager (2005 – 2007)

Management of Worldwide Automotive Customer Accounts: > 100 M/yr.

Management of semiconductor Product Portfolio: 13 M devices/yr

Managed alignment of both TI and customer quality requirements for products, processes and services delivered by TI.

Served as customer’s advocate inside TI to drive compliance with all customer quality and reliability requirements and commitments.

Acted as primary quality representative to external customers, responsible for continually improving customer’s quality experienced with any TI process, product, or service beginning with new process development, and continuing from new product development through product end-of-life.

Served as quality and reliability champion for the local business entity.

Interacted with customers and TI functional group managers and engineers in process and product development, design, test, marketing, manufacturing, etc. in regard to customer quality or reliability concerns arising from technical, administrative or logistical events.

Directed, managed and coordinated activities of functional groups outside of the quality organization to achieve customer quality requirements.

Motorola Inc., Automotive Electronics Group, Elma NY 1990 - 2005 Supplier Quality Engineering Manager & Incoming Materials Manager (1998 – 2005)

Plant management responsibility for the Supplier Quality Engineering team; a key activity includes setting all the quality initiatives during the development, launch and production stages to meet the zero defects expectation of our customer base.

Worked specifically with semiconductor suppliers, DE, and Motorola Manufacturing to reduce component risk to deliver zero defect products to our customer.

Primary interface to all customers for any supplier quality issues, PCN’s, concerns, questions, audits and presentations etc.

Reviewed for completeness supplier FMEA’s, PPAP’s, Zero Defect Plans, control plans and corrective actions.

Managed and provide leadership to the incoming materials supplier quality engineers and technicians.

Performed on site semiconductor supplier quality reviews and audits at fab and FA sites.

Managed the SQA team within budget, which includes the purchase of equipment, labor and travel expenses. Sr. Supplier Quality Engineer – Semiconductor supply base (1995 – 1997)

Worked with and lead a group of semiconductor suppliers to improve the overall quality of their product.

Facilitated and presented supplier quality metrics at design and production management reviews.

Review for completeness suppliers FMEA’s, PPAP’s, Zero Defect Plans, control plan and CA’s.

Performed on site semiconductor supplier quality systems reviews and audits at fab and FA sites. Semiconductor Supplier Quality / Development Engineer, Northbrook IL (1990 – 1994)

Worked with program and sales teams to meet quality, timing, and cost targets of custom IC’s.

Responsible for the modification and launch of custom IC’s into module production.

Team leader for all semiconductor process and packaging issues.

Developed and updated the specifications for custom IC’s.

Performed on site semiconductor supplier quality systems reviews and audits.

Presented at supplier and customer quality reviews. Education

Rochester Institute of Technology, Rochester, NY

Bachelor of Science Degree in Microelectronics Engineering

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