Business Analyst

ASHLEY WILDER

770-***-**** ● *************@*****.*** ● Smyrna, GA 30082

Professional Profile:

With nearly ten years of experience as a Business Analyst/Settlement Cash Analyst with a proven record of excelling at both positions and receiving outstanding reviews for each year; detail oriented capable to break down and resolve issues/problems with multiple parameters with minimal resources. Excellent team, management, and communication skills. Technical expertise complemented with a thorough understanding of the end-user; excels under pressure and easily handles multiple priorities simultaneously; motivated, reliable, and a quick learner who adapts swiftly to changing environments and is very good at working on projects individually and with a team.

Computer/Software Skills

Advanced skills in all debit and EBT network platforms,

Automated Adjustment System, Debit Match

TOAD for Oracle 10.5

BA View/FD View

AttachMate

MS Windows

Microsoft Office (All Suites, advanced Excel and Access)

Web-Based operating software for EDI invoicing.

Professional Work Experience:

FIRST DATA CORPORATION- Marietta, GA 2007 -- 2016

Business Analyst (2013 – 2016)

Wrote SQL’s for TOAD and Microsoft Access, and OBIEE to extract for research or move data to expedite the processing of large volumes of adjustments as well as designing queries for ad hoc analysis.

Ran end of day settlement for department and check settlement from previous day. Research and fix any irregularities/issues from either report/files.

Used Microsoft Access writing queries to pull data/data mine and or make any necessary changes to data table that is tied to Automated Adjustment System (AAS) by linking to multiple databases/tables.

Uploaded adjustments into AAS using Microsoft Excel, create macros and update through Visual Basic in order to automate processes to keep staffing requirements low.

Monitored, processed, and researched department inbox in Microsoft Outlook.

Co-led on Re-host project of BAMS to FD for debit and EBT settlement operations for my department which included setups and testing prior to re-host from BAMS server to FD server (UAT, CAT testing).

Co-led AAS application from desktop app to web based application project with requirements, functional, and Gap analysis. Continued Gap analysis in QA version until project/web based application met needs.

Trained several new hires on settlement operations processes and continue to assist and answer any questions after training has been completed.

Supervised Senior Settlement Analyst positions. Checking and reporting outstanding adjustments for Senior Settlement Analysts. Answering questions and helping to resolve any issues brought to my attention.

Settlement Cash Analyst (2007 - 2012)

Reconciled complex, high volume assigned debit and EBT network settlement activities and process exceptions using analytical skills and following department procedures, adhereing to network guidelines, operating rules and timeframes providing/filing necessary documentation to meet department, network, and audit standards.

Reconciled and processed all exception items which are reported on the debit/EBT network adjustment registers, including chargebacks, approved or denied merchant/settlement adjustments, utilizing a variety of network adjustment systems, AAS, and Debit Match ensuring timely processing of known out of balances.

ASHLEY WILDER Page 2 of 2

770-***-**** ● *************@*****.***

Professional Work Experience (continued):

FIRST DATA CORPORATION- Marietta, GA

Settlement Cash Analyst (2007 - 2012)

Prepared weekly reports on outstanding adjustments providing accurate accounts as to why if any adjustments were outstanding.

Escalated any issues out of the ordinary with continuous follow up until resolution including networks assigned to new hires due to its complexity and volume.

INTERNET COMMERCE CORPORATION, Carrollton, GA 2005 - 2006

Job title

Completed setup of new department for over 1600 customers and trained staff according to EDI (Electronic Data Interchange) specifications for over 640 trading partners/retailers.

Coordinated AR/AP between trading partners sending electronic invoices.

Led for task force to propose a more streamline service center for all departments and customers.

Troubleshot issues involving all departments and support systems to resolve the issues.

Requested program changes in order to make processing electronic invoice more efficient and decrease errors.

Produced spreadsheets and correlating graphs to report progress and update reporting.

Supervised up to twelve staff members in operating procedures for all customers and trading partners for EDI invoicing.

EDUCATION & TRAINING

B.B.A.: Finance; State University of West Georgia (2003)

A.A.S: Gordon College, Barnesville, GA (1998)

ACTIVITIES & AWARDS

HOPE and Rebecca Britt Brown Scholarship recipient

SAT 1000 Club

Collegiate athlete for two years at Gordon College

HERO award for ACS Reconciling Champion

Multiple Bravo awards

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