Customer Service Data Entry

YELITZA PILLOT

*******.******@*****.*** I 407-***-**** I 7837 Shoals Dr., Orlando, FL 32817

administrative / clerical

Self-motivated professional seeking to be part of an organization which will allow me to grow and contribute to the overall performance of the company with my knowledge, experience, and positive attitude.

Fully Bilingual (English-Spanish) Microsoft Office, Photo/Video/Audio Editing Software

Exceptional attention to detail Windows PC [Android + iOS mobile]

70+ wpm Customer Service Metrics

high speed/accuracy on numeric pad and calculator

professional experience

Change Healthcare [Chamberlin Edmonds] Orlando, FL April 2014 – June 2016

Resolution Specialist 2015–2016

Claims Processor 2014-2015

Started as a Claims Processor: receiving health benefit applications; scanning and manually entering data into the company’s system; responsible for gathering needed documents, packing, and shipping the applications to the correspondent agencies; performing quality control; and assisting the Resolution Specialists, Team Leaders, and Managers with clerical duties.

After 1 year of claims processing I was promoted to work as a Resolution Specialist: case management -representing patients applying for public health benefits (Social Security, Medicaid); being the link between hospital/patient/agency; reviewing applications, financial and medical records; responsible to find coverage for the clients.

Notable achievements:

Awarded Top Performer of the Quarter for exceptional work, commitment, and team values.

Awarded the Honor Roll Employee of the Quarter for continued superior quality of work.

Carpet Brokers Casselberry, FL 2004–2014

Office Assistant

Bookkeeping, billing, accounts receivable and payable

Receptionist / Customer Service; Greet and meet customers

Design and maintenance of company’s website and online presence

Audit electronically computed prices, discounts, sales staff commission, and shipping/delivery charges

San Juan Hosting Orlando, FL 2001–2009

Web Solutions Administrator/Self Employed

Designed websites, web pages, banner ads, photo galleries, online shopping carts, etc.

Bookkeeping, accounts receivable and payable

Prepared promotional material such as: brochures, business cards, logos, slogans, and music

Patent research

Quality control check after completion of every project

Tourico Holidays Altamonte Springs, FL 2002–2003

Contract Administrator

Revised agreements between Tourico and their clients; ensuring that everything is clear and the company will not lose money based on the terms of the contract

Data entry and database maintenance

Archive Technician; Worked with the contracts and records, re-organized the filing system making it fast and simple to find archives

Made real-time updates to the company website; prices, new and expired offers, pictures, etc.

University of Puerto Rico Rio Piedras, PR 1999–2001

Office Assistant

Data entry and receptionist

Preparing questions for surveys and polls

Research Analyst: Working with statistics and results from the surveys

Clerical office duties

education

1999–2001 University of Puerto Rico Río Piedras, P.R. - Pursuing B.A., Music Education

2004-2005 Valencia Community College Orlando, FL - General Studies

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