Maintenance Technician Customer Service
Resume:
Nathan Rocker
Lithonia, GA 30058
***********@*****.***
Home: 678-***-****
SUMMARY OF Related QUALIFICATIONS
Performing in position of Sr. Electronics Maintenance Technician for the CDC Program with 13 years of experience in electronic and network operations. An expert in customer care/problem solving, attention to detail and relationship building. Able to operate in diverse environments, national Security Clearance (CDC), proficient knowledge of T1’s, DS3’s, OC3’s, OC12’s, OC48’s, OC192’s, wired DSL, T-3’s,broad wing, Legacy, ICG, level 3, looking glass, ISIS, OSPF, progress, SONET, TDM, DWDM, Fiber Optics, Nortel and Data Network (Hubs, switches, Routers).
PROFESSIONAL EXPERIENCE
Sr. Electronics Maintenance Technician – LOCKHEED MARTIN – 02/2009 to 02/2016
Responsible for management/maintenance and repair of medical and non-medical equipment.
● Perform preventive maintenance checks and scheduled services on designated items of equipment which consists of testing, operating, adjusting, lubricating, cleaning, tightening and replacing components/parts.
● Performs preventive maintenance checks, troubleshoots to isolate malfunctioning or defective components and or boards on equipment.
● Contributes to the development of equipment maintenance Standing Operating Procedures.
● Participates in planning power and space requirements for the installation of equipment and supervises the installation to manufacturer’s specifications.
● Ensure continuous improvement in policies, plan, methods, and system designed to support Centers for Disease Control and Prevention (CDC).
Tier II Technician – Insight Global (Level 3 Communications) – 09/2007 to 02/2009
Coordinated the resolution of multiple/complex installation, maintenance and repair projects through troubleshooting and testing procedures.
● Coordinated radio and data communication traffic of the combined communications center according to established federal, state and local rules and regulations.
● Sent, received, relayed, monitored, logged, recorded, reported and interpreted emergency and non-emergency information to and from mobile units or computerized databases.
● Troubleshoot circuits from CAD drawings, engineering specifications and construction packages.
Electronics Technician – BELLSOUTH – 05/2000 to 03/2007
Provided centralized monitoring and first line problem diagnosis, coordination and resolution.
● Operated 5E switch.
● wired T1’s, DSO’s, T3’s, all DSL, OC3’s, OC12’s, OC48’s and OC19.
Production Tech – T-Tech – 04/1999 to 05/2000
Designed circuit boards for electronic devices
● Operated Fidel machine.
● Tested machines that designed circuit boards for electronic devices.
Assistant Store Manager – KAUFFMAN Tire – 09/1997 to 04/1999
Worked in partnership with the Store Manager to coach and train the store team to drive store sales.
● Managed inventory, payroll and staffing.
● Resolved customers issues/concerns/complaints
● Conducted monthly meetings.
● Implemented procedures to improve productivity and customer service.
Supervisor – UPS – 08/1993 to 09/1997
Coordinated department activities and special projects. Supervise staff in accordance with company policies and procedures.
● Responsible for loading/unloading consumer packages.
● Approved timecards and schedules.
● Conducted meetings.
EDUCATION
● Bachelor of Science in Information Technology: Concentration BSIT – Data Management, Colorado Technical University (CTU)
QUALIFICATIONS, TRAINING, AND CERTIFICATIONS
Courses completed in major field:
● Georgia Insurance License: License # 2939674 (Auto, Home, Life and Health)
● Systems Fundamentals
● CM hardware
● ND536v FT-2000 OC-48 Add/drop rings terminal operations and maintenance.
● ND575V:C642-FLM 2400 ADM UPSR & BLSR Turn-Up MTCE TIRKS Word Document overview
● CDC Awareness training
● Health and Human Services (HHS) Training
AWARDS/RECOGNITION
● Vice President SGA 1994, DeKalb College
● Outstanding Math Award 1994, DeKalb College
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