Customer Service Technical Support

Andrew L. Moore

***** ** ***** ** ******, Washington 98058

425-***-**** **************@*******.***

linkedin.com/in/andrew-moore-5a187125

IT Professional

Qualifications

* ***** ** * *******r professional, including 2 years as an IT professional.

Productive self-starter with a strong work ethic; consistently achieve goals.

Proven experience in network/hardware/operating system troubleshooting, PC assembly, system integration, technical support, scanners, printers, and customer service helpdesk.

Skills

Networking VLAN WAN Win XP/10

Ethernet Cabling DNS A.D

TCP/IP LAN Dell HP

Linux Cisco Routers BGP VPN

Android IOS WP

Professional Experience

Support.com, Fair wood California, 2015-Present

Remote Service, Customer Service Technician

Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.

• Track, Prioritize tickets (Remedy, Einstein)

• CCTV Support

• Remote Support

• Troubleshooting Hardware Issues

• Update User Account Information

• Support of several Phone OS (Android, IOS, WP)

• Answering “how to” Technical and application configuration questions

Finishing Touch, Bothell Washington 2006-2009

Preparing tickets for incoming and outgoing products. Dealt with clients/potential clients by phone/face to face. Troubleshoot/Resolve problems on a daily basis for customer satisfactory.

• Operating system installs (Windows, Linux )

• Tracked, Prioritize tickets (Remedy)

• Racked servers for reorganization

• Supported desktop and laptop computers

• CCTV maintenance

• Troubleshooting Hardware issues

• Troubleshooting SCSI and Raid issues

• Assisted in helpdesk duties

• Support of desktop computers and Laptops

• Supporting internal telephone system including:

• 110 punch down block, patch panels,

• installing the telephone hardware and setup through software

Education

(Computer Science) Skagit Community College 2004-present

A+ Renton Community College March 2016

Net+ Renton Community College 40 hours

Security+ Renton Community College 20 hours

CCNA Renton Community College 10 hours

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