Customer Service Sales

Angela Dillon

Pittsburg, CA *****

******.**********@*****.*** 925-***-****

To obtain a career that supports continual improvement and allows me to contribute my skills and growth to my company and community.

WORK EXPERIENCE

Authorization Agent

Old Republic Home Protection San Ramon, CA March 2016 to July 2016

● Consult with Customers (home owners)/Service Providers (technicians, plumbers, etc.) by phone in order to provide information about services/plans, take service requests & provide authorization, cancel accounts, or obtain details about complaints.

● Keep records of Customer/Service Provider interactions and transactions, details of inquiries, complaints, comments, as well as actions taken.

● Resolve billing complaints by coordinating money refunds and adjusting bills.

● Check to ensure that appropriate changes were made to resolve customer’s problems.

● Contact customers/service providers in order to respond to inquiries/to notify them of claim investigation results and any planned adjustments.

● Refer unresolved customer grievances to designated department/supervisor/mentor for further investigation/ clarification/uncertainty. (i.e. Auditing Dept. for approvals)

● Determine/calculate charges for services requested, collect deposits/payments, and/or arrange for filing.

● Complete contract forms, prepare change of address records and issue service discontinuance orders using computers.

● Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes (misuse/improper maintenance that could increase utility bills).

● Review and understand warranty policy terms in order to determine whether a particular loss is covered by warranty.

Adecco USA Inc Concord, CA September 2010 to 2015 Bookstore Assoc. at Herald College

● Assisted students with purchasing, returning books for class.

● Retrieved book orders.

Customer Service Rep. at ETS (Call Center)

● Assisting school districts throughout California with the California Department Education required National and State testing for grades K 12. Footprint Lister with Google, Inc.

● Canvassing, gathering data and information for Google, Inc. EXPERIENCE CONT.

Banquet Hostess at Marriott for Rodman & Renshaw

● Assisted attendees with materials, direction and sign in.

● Assembled banquet settings for events in banquet halls. Customer Service Rep. at Automotive Workwear (Call Center)

● Assisted customers with purchases and shipments.

● Cleared shipments for customers and provided tracking information if their packages. Daycare Provider/ Independent Contractor/ Nanny

Child Care Links & Child Care Council Oakland, CA September 2008 to August 2013

● Provided daycare for parents with low income w/children ranged from 4 mos 13 yrs of age.

● Prepared scheduled plans on a daily basis which consisted of well rounded meals, homework assistance, nap time and fun activities.

Temposition, Inc. San Francisco, CA August 2011 to November 2012 Customer Service Associate at Salesforce Convention

● Provided direction and assistance to convention attendees. Sales Associate at Macworld Convention

● Provided customer care and produced sales for booth owners. Banquet Hostess at the Intercontinental Hotel

● Provided assistance for attendees for a Muscular Dystrophy Association Banquet Enumerator (Temporary)

U.S. Census Bureau San Francisco, CA March 2009 to June 2010

● Walked home to home, updating street names, roads, etc.

● Conducted interviews with residents/property managers with personal or public updated information for the U.S. Census Bureau.

Retail Consultant/Keyholder FedEx Office

Pleasant Hill, CA December 2005 to July 2007

● Handled cash and confidential information.

● Shipped small/ large items via FedEx ground/air.

● Worked over sizes printers, cutting machines, binding machines, printers, copiers, fax machines. Executed tasks using Windows, Adobe Acrobat, Microsoft Word, Outlook, Excel, PowerPoint, Photoshop, POS Systems and the internet. EXPERIENCE CONT.

Customer Service Rep/Student Loan Council

Affiliated Computer Services Bakersfield, CA October 2006 to April 2007

● Provided information and advice to student on their school loans.

● Updated changes to customer profile and account information.

● Respond to parent and student inquiries.

● Assisted clients with a payment schedule and tax information. EDUCATION

Associates in Music Los Medanos Community College

Pittsburg, CA 2014

Associates in Medical Bryant & Stratton College

Online

General Studies Deer Valley High School

Antioch, CA

ADDITIONAL INFORMATION SKILLS/EXPERIENCE

● Professional independent mannerism compatible for an office environment.

● Display great work ethic and commitment.

● Great organizational and social skills.

● Strong customer service background.

● Ability to execute sales pitch.

● Experience in handling cash and confidential information.

● Experience in shipping small/large items via FedEx ground/air

● Experience in working over sizes printers, cutting machines, binding machines, printers, copiers, fax machines.

● Proficient with using Windows, Adobe Acrobat, Microsoft Word, Outlook, Excel, PowerPoint, Photoshop, POS, CRM Systems and the internet.

● Ability to handle heavy call volume, multiple phone lines (In/Outbound). REFERENCES

References are available upon request

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