Michelle Sousley

Customer Service Associate (CSA)

Decatur, AR

acv8ot@r.postjobfree.com - 479-***-****

WORK EXPERIENCE

Customer Service Associate (CSA)

LOWE'S - Siloam Springs, AR - March 2014 to April 2016

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

• Communicating with Supervisors, Peers, or Subordinates

• Establishing and Maintaining Interpersonal Relationships

• Organizing, Planning, and Prioritizing Work

• Performing for or Working Directly with the Public

• Thinking Creatively

• Training and Teaching Others

• Developing and Building Teams

• Selling or Influencing Others

• Experience with: Cash registers, Customer account management software, Email software, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Microsoft PowerPoint, Microsoft Word, Multi-line telephone systems

Customer Service Manager

Walmart Supercenter - Rogers, AR - November 2008 to April 2011

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

• Interacting With Computers

• Communicating with Supervisors, Peers, or Subordinates

• Making Decisions and Solving Problems

• Organizing, Planning, and Prioritizing Work

• Analyzing Data or Information

• Training and Teaching Others

• Scheduling Work and Activities

• Coordinating the Work and Activities of Others

• Experience with: Customer account management software, Desktop computers, Multi-line telephone systems, Scanners, Wireless telephone headsets, Wireless telephone systems Supervisor

Malco Cinema

Supervisor

Malco Theaters - Pinnacle, AR - October 2006 to October 2008

• Train workers in food preparation, and in service, sanitation, and safety procedures

• Supervise and participate in kitchen and dining area cleaning activities

• Schedule parties and take reservations

• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel

• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups

• Training and Teaching Others

• Coordinating the Work and Activities of Others

• Organizing, Planning, and Prioritizing Work

• Scheduling Work and Activities

• Analyzing Data or Information

• Experience with: Card readers, Cash registers, Credit card processing machines, Desktop computers, Inventory management software, Microsoft Excel, Microsoft Office software EDUCATION

High School Diploma in General Education

University of Phoenix - Gentry, AR

June 2010 to July 2013

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