Customer Service High School

Vere Graham

** ************ **** #**

Bronx, New York 10462

Phone: 718-***-****-646-***-****

Email: ************@*****.***

EDUCATION:

Theodore Roosevelt High School

• High School Diploma (1996) Bronx, NY

SUMMARY OF QUALIFICATIONS:

• The ability to work as part of a team

• The ability to lead and motivate when necessary

• Excellent communication and people skills

• A strong commitment to customer service

• The ability to work under pressure and handle challenging situations

• Confidence, drive, and enthusiasm

• Decision-making ability and a sense of responsibility

EXPERIENCE:

D’Agostino Supermarkets, Incorporated (1996-Present) New York, NY

Assistant Manager (2007-Present)

• Applying commercial skills to meet sales and cost budgets.

• Recruiting, developing, and retaining staff.

• Ensuring team delivers exceptional customer service; motivating staff.

• Meeting operational expectations by implementing and maintaining quality supermarket standards.

• Dealing with inquiries and complaints; serving customers.

• Effective store merchandising and helping in organizing promotions.

• Managing deliveries from suppliers.

Grocery Clerk (1997-2007)

• Knew and adhered to Quality Standards for customer service as outlined by Supervisor.

• Resolved conflicts respectfully and in a timely manner; asked for assistance from appropriate Supervisor as needed.

• Ordered products as necessary.

• Received product deliveries, merchandises, and faced products according to department procedure.

• Maintained back-stock areas according to department standards.

• Trained other staff as needed.

• Communicated open and honestly with all others in the organization.

• Assisted in other departments as needed.

Maintenance/Porter (1996-1997)

• Kept the supermarket aisles free of spills, damaged products, oil, grease, etc by using the proper equipment.

• Provided excellent porter service including following routine cleaning schedules.

• Lifted objects that weighed 50lbs and up.

• Accepted and processed products from the store receiver.

• Followed established hazardous material safety procedure; used appropriate protective equipment.

• Kept floor cleans of any dry or liquid debris.

• Emptied trash containers and replaced liners.

• Maintained back stock areas and coolers.

• Dusted fixtures, shelves, and products; cleaned windows and mirrored surfaces.

• Kept department supplies shelves cleaned and stocked.

• Practiced proper case and maintenance of equipment.

• Reported safety violations and hazards immediately.

• Participated in ordering supplies needed for store maintenance.

- [ ] • Complied with all state and federal health and safety

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