Manager Engineer

Imran Khan

**** **** ***** **

Frisco, TX, *****

Email: ***********@*****.***

Cell phone: 832-***-****

I have 18 years of experience in Software Quality Assurance. I am a highly qualified tester holding a Masters degree in Information Systems and a C.S.T.E. certification. My experience includes: managing small and large testing teams, manual and automation testing, user training and application support. I’ve worked in a mainframe, client/server web environment and mobile environment. My experience as both a skilled manager and technical tester has positioned me as an invaluable resource in any information technology environment.

Project Experience:

CBRE

October 2012 – Present

QA Test Lead

As a QA Test Lead for a top commercial real estate company my duties include the following:

Created the corporate wide QA process for all IT projects to follow

Developing corporate wide QA metrics to measure the progress of all testing

Created a framework for the Testing Center of Excellence (TCoE) for CBRE

Implementing best practices and processes for the TCoE

Hiring and developing QA testers for TCoE

Working with project leaders to implement QA methodologies

Implement Telerik Test Studio for test automation for manual regression testing for both web and mobile applications

Implement Microsoft Test Manager for the organization of manual test scripts

Coding automation scripts using C#

Trained team members in the use of Telerik Test Studio and Microsoft Test Manager.

Lead onshore and offshore teams during the testing efforts

Mentors team members in how to perform functional and regression testing

Developed test summary reports at the end of each project

Developed templates for test scenarios, test scripts, test plans, bugs and test reports

Organize weekly status reports detailing the progress of all QA projects

Involved in process improvements within the SDLC and Agile

Develop QA methodologies to improve overall quality of the product

Review design documentation and develop a requirements traceability matrix

Develop templates in TFS for bugs to allow for improved efficiencies without defect fixing

Worked closely with technical architects, senior developers, business analysts to implement quality in all stages of the project.

Worked closely with the business to examine detailed requirements for testing

Work closely with the business to undergo UAT testing

Involved in the QA testing of all CBRE mobile applications

Scrum Master in Agile for the project team organizing sprint planning

SME for the multiple IT projects within CBRE

Involved in developing RFP’s of new software

Involved in Research and Development of new testing tools.

Involved in load testing using Visual Studio

Involved in API layer testing using RESTFUL APIS

Technology: Microsoft Test Manager, Telerik Test Studio, C#, Visual Studio 2013, SQL, TFS,SQL Server 2010, IE 11, Firefox, Chrome, Agile, IOS 9, Android, Selenium

Harris Computers True Automation

March 2011 – October 2012

Lead QA Analyst

As a Lead QA Analyst for the leader in property tax appraisal software my role includes the following:

Lead a team of 8 QA analysts

Organize and allocate resources for all stages of our testing this being, functional, regression and acceptance

Work with the QA Manager to interview resources and assist in budget allocations

Develop standards for test cases, test plans and defect templates

Involved in selecting and testing the QTP automation tool for their client server application PACS

Involved in refining Team Foundation Server to utilize it as a test case management tool

Provide input for process improvements pertaining to the whole project life cycle

Instrumental in modifying design and use case documents to allow better efficiency for QA testing

Mentor and train the QA team in testing the application

Interface with Development and Business Analyst manager on a regular basis

Worked with Development manager to improve the quality of the release with targeted regression testing

QA tested WordPress sites including publishing posts, testing the Word Fence plugin for their sites and verifying the Admin portion of the WordPress sites.

Worked with QA manager to interview candidates and develop staff career plans

Technology: QTP, SQL, Client/Server, VB Script, TFS and SQL server 2010

Lead QA Engineer

Apptricity Corporation

November 2009 – February 2011

As a Lead QA Engineer for a leading expense management software company my role includes the following:

Leading a team of 3 QA Engineers

Involved in managing all functional, regression and integration testing of their premiere web based product

Involved in developing a new QA processes that has built efficiency, improved quality and reduced the number of defects into production

Developed an automation strategy and directly involved in recording and coding automation scripts using VB script for regression testing using HP Quick Test Pro.

Developed test case templates and organized all the manual and automation scripts using HP Quality Center.

Involved in researching performance testing tools for stress and load testing of their application and web servers for scalability of their web based application

Involved in leading the QA test effort for their new Warehouse Management System and leverage existing test tools Quick Test Pro and Quality Center

Interfacing directly with senior management providing progress reports, updates and recommendations for improving the QA environment

Involved in developing key metrics such as reporting the number of passed and failed test scripts, the number of defects in production in measuring quality improvements throughout the test cycle

Responsible for scheduling testing though allocation of resources and delivering products on time with a high degree of quality.

Responsible for holding post-mortem reviews after the end of each project to analyze areas for improvement.

Involved in developing in-house training for QTP and Quality Center

Responsible for keeping on top of new testing tools and methodologies that add value to our testing effort

Involved in developing standards for test plans, test scripts and test scenarios

Responsible for implementing formal signing off of test deliverables such as: test plans and test scenarios.

Technologies: HP Quick Test Pro, HP Quality Center, VB Script, SQL, SQL Server 2005 and web based testing.

Interstate Batteries

Lead QA Engineer

October 2008 – November 2009

As a Lead QA Engineer for a leading battery company my role includes the following:

Managing a staff of 8 engineers

Involved in allocation and co-ordination of testing work to all QA resources

Involved in recruiting, project planning and budgeting of all QA resources

Driving the implementation of Quality Center for the organization of all test scripts

Recording and coding scripts in VB script for test regression automation using the HP Quick Test Pro tool

Training my team on using the HP Quality Center and Quick Test Pro tools

Managing bi-weekly QA team meetings

Interfacing with project managers, business, development and DBA managers to cross co-ordination all work that comes through QA

Involved in training my staff in obtaining the CSTE certification through weekly study sessions

Developing documentation for developing test plans, test scripts using Quality Center, and writing up defects

Developing and presenting training curriculum for all the systems we test in order for the team to get cross-training

Technologies: HP Quality Center and QTP, SQL Server 2005, SQL, VB Script, Enterprise One, Oracle, TOAD,CRM, IBM Websphere and ERP systems(JD Edwards)

Match.Com

January 2008 - October 2008

QA Manager

As a QA Manager for the leading dating site internet company my roles and responsibilities included the following:

Managing a staff of 10 QA engineers

Responsible for the co-ordination of all functional, regression and integration testing of Match.com

Involved in managing bi-weekly work release with the Business Product team.

Implementing process improvements to improve the quality of testing

Involved in scoping requirements of major projects to build quality early in the test process

Implemented QA metrics to monitor and improve testing

Currently involved in the implementation of a test case management tool Test Director for the management and organization of all our test scripts

Currently developing templates for test scripts, test plans and defect tracking

Undertaking resource and budget planning for the acquisition of new tools and staff

Organizing the automation of all regression scripts using HP Quick Test Pro

Jointly developing career development goals for my QA staff

Overseeing the training of QA staff in SQL and QTP

Interfacing regularly with upper management, business, and development and configuration management teams.

Oversaw Match.com mobile app testing

Responsible for career development of staff

Technologies: HP Test Director and QTP, SQL Server 2000, SQL, Team Foundation Server, Visual Studio For Testers Edition, QTP scripting.

T-System Inc.

March 2007 – January 2008

Senior QA Engineer

As a Senior QA Engineer for a leading medical software company my responsibilities include:

Tested the EV and Data Mart applications covering Anatomical Pathology Systems.

The planning and implementation of the overall test strategy for current and future products.

Responsible for conducting all functional, regression and integration testing with the QA lead and manager.

Responsible for the creation of all test document templates such as: test scripts, test plans and defect tracking.

Involved in the implementation of the Test Case Management tool QA Director.

Undertaking and implementing process improvements that create efficiencies.

Interfacing with development, business and technical network teams

Involved in co-coordinating and conduction defect and project progress meetings.

Worked on developing SQL to perform data validation on backend applications.

Technologies: Compuware’s QA Director and Test Partner, SQL Server 2000, SQL, Visual Basic.NET, Test Partner VB Scripting, Windows XP and Test Track.

ACS

May 2006 February 2007

QA Manager

As a QA Manager for a leading web based learning services company my responsibilities included the following:

Managing a staff of 12 team members consisting of onshore and offshore testers

Responsible for coordinating and conducting all functional, regression and performance testing

Creating and executing test plans, test scripts and test strategy documentation

Implementing QA process improvements using the Vali Test Pro methodology

Implementing and running QA test automation for regression testing using Compuware Test Partner

Responsible for implementing a test case management tool Compuware QA Director

Interfacing with development, business and technical network teams

Responsible for creating test metrics for measurability and performance improvements

Creating and conducting presentations for customers and upper management

Tracking resource allocation and scheduling using Microsoft Project

Responsible for conducting formal reviews of test scripts, test plans and use cases

Organizing and conducting QA status meetings

Coordinating and conducting training of QA staff on QA methodologies and the system

Responsible for interviewing and hiring of resources onshore and offshore

Responsible for career development of staff

Technologies: Compuware’s QA Director and Test Partner, SQL Server, .Net Framework, ASP.net, SQL, Test Partner VBA scripting, Windows XP/2003 Server, Office XP, Internet Explorer 6.1/7.0, Netscape and Firefox

Blockbuster

October 2004 - May 2006

Lead QA Engineer

As a Lead QA Engineer for the largest video Entertainment Company my responsibilities include the following:

Testing their POS system using both automated and manual test methods

Testing Blockbuster Online using manual and automated testing

Developing test scripts, test plans and outlining testing strategies

Oversaw automation of POS system using Mercury Winrunner for regression testing

Utilizing Mercury Test Director to develop manual test scripts and develop test metrics.

Involved in utilizing Load Runner to undertake load testing

Responsible for a team of 8 contract testers

Involved in hiring of contract resources

Involved in introducing best practices for QA testing throughout the department

Coordinating tasks between project managers, business and development

Undertaking formal and peer reviews of test scripts

Assisting in the development of a QA certification program

Involved in developing defined QA methodology.

Involved in interfacing with vendors for acquisition of automated tools.

Developed QA process for requirements and design testing.

Overseen multiple high visibility projects, which included costing, resource allocation, developing testing strategies and finalizing budget proposals.

Developed best practices document for Mercury Test Director.

Conducted test case reviews.

Interface with project managers, software development directors and business directors on a regular basis

Conduct weekly team meetings to obtain status of projects and for general questions

Technologies: Mercury Winrunner/Test Director, Load Runner Lotus Notes, FORTRAN 77, Open VMS 8.2, Windows 2000 and TSL.

Consultants Choice

American Express November 2002 - October 2004

Lead QA Engineer

As a Lead QA Engineer for a large financial services firm my responsibilities include the following:

A Lead QA Engineer undertaking automation of their premier application using Rational Robot and Rational Test Manager.

Coding in SQABasic to modify and enhance test scripts.

Interfacing with IBM to resolve any issues with Rational Robot

Developing automation testing strategies.

Running automated test scripts from their premiere Web Travel tool and comparing them against production data.

Developing test cases and testing strategies.

Writing up defects and reviewing them

Writing SQL to extract data and run comparisons against production.

Developing testing processes and implementing them.

Refining defect tracking procedures, and creating defect templates.

Developing testing matrixes and testing metrics.

Testing documentation and ensuring they met the standards set by the client.

Developing project agreements

Developing project plans

Interfacing with developers and project managers.

Developing dynamic spreadsheets utilizing Excel and Visual Basic for Applications.

Technologies: Rational Robot, SQABasic, Windows OS, Access 2000, SQL, Mainframe AS400, Lotus Notes, Microsoft Project, Quicktest, Winrunner, Excel and Visual Basic for Applications.

Spherion Technology

Dynegy January 2001 - July 2002

Lead QA Engineer

As a lead QA engineer for a large energy trading firm my responsibilities include the following:

A QA engineer for the testing of the interface service that was developed to link Dynegy’s premiere online trading application to e-speeds Trade Spark (an external trading exchange); which is another trading application.

A QA engineer for the automation of the Wholesale Propane report application. My team was tasked to automate the whole application using Winrunner.

Coding in SQABasic to utilize the data pool to create a comparison script allowing our team to automate this process.

Collected weekly status reports and compiled the information together into one large report to present to my manager.

Testing the requirements.

Developing test cases from the use cases that were given to me by the business.

Writing detailed test plans, outlining the focus and objectives of the project.

Outlined a detailed testing strategy for my team members guiding them to test critical areas of the application first.

My job also included interfacing with the developers, the project manager the business team and e-speed on a regular basis.

Held weekly meetings with the team to ensure the testing was on track, to raise any issues/concerns and to give clear guidance.

Technologies: Winrunner, Test Director, Test Manager, Windows NT/2000/XP professional, Weblogic, API, Java, J2EE, SQL, Oracle, XML, UNIX and Access 2000.

Spherion Technology

Compaq December 1999 - January 2001

Lead QA Engineer

As a Lead QA Engineer consultant for a large hardware firm my responsibilities include the following:

Testing of various web-enabled and network applications utilizing Rational Robot.

Responsible for a group of 5 testers.

Creating detailed test plans for the Smart Start and ToolKit project.

Testing of their firewalls, routers and switches.

Set-up testing environment, which involved creating a LAN, where we had a LINUX server, a Windows 2000 advanced server and a repository server containing all the necessary files for Tool Kit to access to configure the servers.

Develop testing strategies.

Reported issues via RQM; a defect tracking tool.

Hold weekly status meetings and undergo annual performance reviews of team members

Interfacing with the developers, project managers and the business team.

Configuring the testing database, by running SQL queries and refreshing the data.

Developing Test Reports

Developing a testing matrix, covering all possibly OSs and servers that we needed to cover. Matrix also covered all the add-ons such as storage cards, controllers and extra hard drives.

Developed quality metrics covering the areas such as defect type, defect removal rate, percentage of requirements verified.

Modified DOS batch files for unattended installation of operating systems on un-configured servers.

Assisted in the software auditing of one of their E-commerce projects and produced recommendations for their testing approach.

Involved in the critical appraisal of documentation, covering test plans, statement of works, white papers and read me files.

Technologies: LINUX, Windows OS, Winrunner, Compaq Hardware, RQM, Networking, LAN, TCP/IP, Novell, Compaq Smart Start Scripting Toolkit, WinDiff.

Spherion Technology

Valic November 1998 - December 1999

Lead QA Engineer

As a software QA consultant for a large insurance firm my responsibilities include the following:

Appointed as the team lead for a major inventory and assessment project.

Undertook web testing utilizing SQA Rational Robot.

Manually tested functionality of web pages.

Unit tested interfaces for the Y2K compliance.

Assisted in the resolution of technical problems related to testing by setting up the test environment, setting up files, forward date testing, and performing file compares.

Trained end-users and consultants to effectively use testing tools.

Modified JCL and procedures for batch programs used in date forwarding testing.

Wrote test plans that were utilized for major projects

Developed batch test cases that were utilized for cross-checking when running jobs.

Developed spreadsheets and related macros for team members to consolidate information related to the project.

Developed database to inventory programs that were identified during assessment.

Analyzed and inventoried components of assigned applications.

Prepared test plans and test cases using VALI/TEST Pro and TEST/CYCLE.

Coordinated baseline, regression, and forward-date test runs with programmer analysts.

Instrumented COBOL programs using the McCabe Visual 2000 tool to provide code coverage information.

Conducted baseline, regression, and forward-date testing of online functions within Compuware’s Hiperstation.

Tracked application failures from detection to correction.

Prepared testing documentation for client and internal audit review.

Technologies: IBM Mainframe, OS/390, COBOL, JCL, SYNCSORT, TSO, IBM Utilities, IMS, DB2, McCabe Visual 2000, Hiperstation, Rational Robot,VALI/TEST Pro, TEST/CYCLE, SQA and File-Aid.

CTG

Pearl Insurance October 1997 - November 1998

Consultant

As a consultant for a large insurance company, I was responsible for the following:

Obtained user requirements for an application search program.

Developed functional specifications for the program.

Coded the application.

Developed technical documentation for application search program.

Enhanced COBOL programs to make them Y2K compliant.

Provided user support for Y2K testing tools.

Repaired and upgraded applications written in JCL. Developed test plans and test cases.

Developed a database that allowed users to input and view all hardware and software asset information. Obtained user requirements and developed a functional specification of the database. Developed the GUI and wrote the code for the database.

Designed test plans and created test data.

Composed all user and technical documentation for the database.

Administered user training of the database.

Enhanced an existing database that allowed users to input information regarding comprehensive company training.

Communicated with database developers and end-users.

Incorporated enhancements and wrote the GUI code.

Composed user and technical documentation.

Developed test cases.

Provided user training

Technologies: IBM Mainframe, MVS, Windows 95, MS Excel, OPC Scheduler, CA Verify, Comparex, Infopack, ROSCOE, Sysview, MS Word

Margrams

April 1996 - October 1997

Technical Support

As administrator of technical support for a large retail company, I was responsible for the following:

Investigated network technologies.

Made recommendation for the choice of network.

Chose consulting firm to implement the network.

Administered hardware upgrades to existing machinery.

Oversaw the installation of a local area network.

Administered network after implementation.

Technologies: Networked PCs, Windows NT Server 4.0, Windows 95

EDUCATION

Certified Scrum Master 2014

Certified Software Test Engineer (CSTE) - 2001

Quality Assurance Institute of America

Master of Science - 1996

Information Systems and Technology: City University, Angel Islington, London, U.K.

Bachelor of Arts (Honors) - 1995

Business Administration with Economics: University of East London, Barking, East London, U.K.

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