Customer Service Care

Clenor Charles

-Professional Résumé -

**** ** ** ****** * Sunrise Fl, 33313 l 954-***-**** l *************@*****.***

Seeking a position as a professional Teller to use excellent customer service skills and manage multiple interactions with accuracy.

Personal Qualities and Skills

Fluent in English, French, and Creole

Ability to learn concepts very quickly

Strong Leadership and Communications Skills

Analytical and Technical Writing Skills

Highly Organized and Detail Oriented

Proficient in MS Office (Word, Excel, and PowerPoint) Internet research

Goal-driven

Banking and Finance skills

Strong Sales skills

Compliance Skills

Administrative

Customer accounts

Operation management

Professional Experience

Wells Fargo Bank Lauderhill, Fl Lead Teller 07/2010- 07/2016

Key Duties:

Ensure that the customers were receiving exceptional and professional customer service on a daily basis

Cross-selling of accounts and related banking products

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment

Grow and nurture customer relationships on every interaction that results in measurable customer value

Document necessary account information and offer custom solutions that benefit the customer

Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

Knowledge of banking procedures, sales, customer service, clerical and administrative processes

Provide professional client service, which includes, but is not limited to: performing accurate transactions, greeting the client, smiling, using the client’s name during the transaction, and thanking each client for his or her business.

Refer clients to other branch team members and specialists as needed.

Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, Cashier's checks,

Prepare individual daily balance of teller cash transactions as well as other reports as necessary.

Follow all operating procedures as outlined in Branch Operations Manual

Handle proportionate volume of work based on branch demands

Key Results:

Customer service

Very Strong knowledge of Banking procedures & laws

Knowledge of Administrative files

Knowledge financial procedures

Knowledge of Bank document and Bank Product

Continued applying Skills in initiating, developing and maintaining methods of Customer and Servicing the customer

Education

Mc fatter Technical Davie, Fort Lauderdale 08/2007 to 06/2008

Pharmacy Technician

Plantation High School – Plantation, Florida (Completed) 08/2000 To 06/2004

High School Diploma

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