Customer Service Data Entry

TERIKA N. SHABAZZ

M: ***/***/**** E: ************@*****.***

PROFESSIONAL PROFILE SUMMARY

Well qualified and results oriented professional with successful experience in positions of increased responsibility and duties. Top performer with track record of consistently meeting or exceeding projected goals and objectives and customer expectations. Offer excellent customer service skills, a “can-do” approach to all tasks and a consistently high level of productivity.

KNOWLEDGE/STRENGTHS/PROFICIENCIES

MS Office Applications

Phone Etiquette

Strong Attention To Detail

Multi-Line Telephone Systems

Customer Service Excellence

Highly Organized

Records Management

Resolution Of Problems

Cash-Handling Accuracy

Time & Resource Management

Multitasking/Teamwork

Superior Work Ethic

Reception Area Management

Achievement Driven

Professional Demeanor

Work Well Under Pressure

Self – Starter/Initiative

Complaint Handling

CAREER HIGHLIGHTS

02/13 – 06/15 – Employment History Medication Tech –

Carlton Plaza Davis – Davis, CA

Supervised residents for safety, distributed medication as scheduled, called in refills, took vital as directed by physician orders, monitored resident for behavior changes, and reported unusual symptoms or injuries

Documented changes in charts and notified family when needed

09/09 – 10/15 – Receptionist/ Data Entry Clerk –

AMS PARKING – Berkeley, CA

Providing hospitality in an attentive, friendly and efficient manner to all guests parking and retrieving guest vehicles in a prompt, yet safe manner, inputting data in computer system

Assisting with payroll, scheduling, and answering phone lines

06/10 – 03/12 – Care Aid/ Med Tech Supervisor –

Willow Creek Alzheimer & Dementia Care Center – Castro Valley, CA

Assisted clients in daily hygiene (brushing their teeth, shaving, bathing and grooming) Observed and reported unusual symptoms, changes, accidents and injuries

Assisted with making of beds, cleaned rooms, and passed medication to all residents. Encouraged and organized care so that patients can attend activities or therapies

Attended scheduled therapy sessions for better understanding of a clients’ needs. Maintained good standards of cleanliness and assisted in serving and feeding

06/07 – 02/09 – Medical Assistant/Caregiver Supervisor –

Robertson Adult Day Health Care – Sacramento, CA

Acquired resident vital signs monthly such as, height, weight, allergies, and medication changes phone in prescriptions and makes other patient calls as directed by physicians and RN

Scheduled patient test, procedures and hospital admissions and schedules appointments to follow- up on test results and arranged transportation to other medical facilities

Supervised CNA staff and oversaw patient medication administration and reconciliation

Observed and report unusual symptoms, changes, accidents and injuries

EDUCATION/TRAINING/CERTIFICATIONS

Certificate – Medical Assisting Professional – Institute of Technology School – Sacramento, CA

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