Human Resources Manager

Robin Mueller-Cline

**** *. ******* *****, **. Francis, WI 53235 414-***-**** ********@*****.***

HUMAN RESOURCES MANAGER/GENERALIST/BENEFITS/PAYROLL

Extensive background in Human Resources in a managerial role, generalist role and benefit administration, including experience in employee recruitment and retention, staff development, employee relations, conflict resolution, benefits and compensation, payroll processing, HR records management, and HR policies and development.

Demonstrated success in negotiating, win-win compromises, developing team building programs, and assisted in writing corporate policies, creating job descriptions and management reports.

SKILLS & ABILITIES

HR Department Startup

Employment Law

FMLA/ADA/EEOC/WC

HRIS Systems

Staff Recruitment & Retention

Employee Relations

Organizational Development

Benefits Administration

Orientation/On Boarding

Training & Development

HR Policies & Procedures

Payroll Processing

Affordable Care Act (ACA) Setup

Job Classifications/Exempt/Non-Exempt

EXPERIENCE

NEWTEK MERCHANT SOLUTIONS WWW.THESBA.COM

MANAGER OF HUMAN RESOURCES

SEPT 2011 – PRESENT

Work with president(s), executive management, and senior level managers to create HR policies and procedures; focus on ROI in recruitment and retention strategies to hire top quality candidates; develop new hire and benefits orientation procedures, on-boarding practices, training, handle all employee relations matters; coordinate all incentive programs; and handle all terminations. I manage and administer FMLA, Disability, COBRA, FSA and H.S.A. benefit programs; administer benefit enrollment/terminations and other programs; I am a key contributor to the open enrollment process; coordinate HR social events; process payroll; encourage staff development; maintain HR records management and assist in writing corporate policies, job descriptions, and management reports.

ASTRONAUTICS CORPORATION OF AMERICA WWW.ASTRONAUTICS.COM

BENEFITS ADMINISTRATOR / COORDINATOR OF HUMAN RESOURCES

FEB 2007 – SEPT 2011

As the Benefits Administrator/HR Coordinator, my duties and responsibilities included a broad range of HR functions. I played a key role in all disciplinary actions and managed all HR records. Resolved all employee relations incidents; coordinated health fairs to promote employee health and wellness program; worked with management to create HR policies and procedures; conducted new hire orientation; assisted in the coordination of HR social events; developed and administered HR FAA Drug Administration Program, and assisted in the development of team building programs. Reduced benefits costs by 15% annually through meticulous record keeping and insuring that Astronautics did not pay for benefits for which employees were ineligible. Served as the benefits contact person in the HR Department for all the internal and external customers. I played an important role during open enrollment of enrolling and processing all employee benefits including Disability, COBRA, FSA/HSA Administration. In addition, I promoted employee incentive programs and introduced the “open door” policy.

LAKESHORE MEDICAL CLINICS, LTD WWW.AURORAHEALTHCARE.ORG

BENEFITS COORDINATOR, JAN 2005 – DEC 2006 ASSISTANT OF HUMAN RESOURCES, NOV 2004 – JAN 2005

After serving as the HR Assistant for a short time, I became the Benefits Coordinator within the HR Department. I developed creative and cost-effective incentive programs (including special events and a tiered awards structure) that increased employee satisfaction, morale, and productivity. Revised the new hire orientation/on-boarding procedures. Played a key role in the implementation of recruitment and retention to find top quality candidates, compensation structure, and benefits packages. Coordinated annual open enrollment meetings for all employee benefit renewals and administered all benefits whether enrolling, terminating, or updating an employee’s status. Administered all Disability, FMLA, COBRA, FSA/H.S.A. benefits. Conducted all employee verifications and exit interviews, and made all payroll changes.

MILWAUKEE SCHOOL OF ENGINEERING WWW.MSOE.EDU

EXECUTIVE ADMINISTRATIVE ASSISTANT TO THE DEAN, NOV 1985 – AUG 2004 MENTOR, 1996 - 2004

I served as the main point of contact for the Department of Institutional Research and the Executive Assistant to the Dean of Institutional Research. This involved a broad range of statistical and demographic reporting both internally and externally. I was responsible for maintaining and reporting on Student Retention policies and created new methods to retain current student populations. I processed faculty payroll and provided salary analysis reports. I was a very active member of MSOE’s Mentor Program (awarded Mentor of the Year Award in 1996 & 1997) serving as a mentor and the administrator of this program. Monitored the department’s budget; maintained the Dean of Institutional Research’s schedule and made travel arrangements; coordinated campus events for outside clientele; assisted with the registration process of student enrollment; and supervised student employee’s for the department. In addition, served as the back up Executive Assistant to the President in the absence of the current assistant who held this position.

EDUCATION

BA - BUSINESS ADMINISTRATION MANAGEMENT JANUARY 2005 AMERICAN INTERCONTINENTAL UNIVERSITY

Major: Bachelor of Arts in Business Administration Management

Minor: Human Resources Management

GPA: 3.8, Graduated Cum Laude

AAS – WORD PROCESSING SPECIALIST AUGUST 1984 MILWAUKEE AREA TECHNICAL COLLEGE

Major: Associates Degree in Word Processing

GPA: 3.6, Graduated with honors

PROFESSIONAL DEVELOPMENT

Active member of SHRM (Society of Human Resources Management)

Participate in any HR webinars, coursework, seminars, educational training programs to stay abreast of current and/or changing employee laws and labor relations, compensation and benefits, workers’ compensation and workplace safety/security. I am an advocate of continuous learning.

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