Customer Service Manager
Resume:
Objective To team with an employer to use my skills and
experiences in a mutually rewarding customer service role. Experience Administrative Manager, Basik Cafe; San Francisco, CA: March 2015- Aug. 2016 Responsibilities:
• Provide excellent customer service to customers via phone, email and in shop.
• General office tasks: scanning, copying, filing, collating, shredding and laminating.
• Inventory and print various labels, stickers, forms and supplies.
• Assist in verifying employee time sheets.
• Assist in verifying credit card receipts.
• Data entry into spreadsheets.
• Internet research, maintain company calendars and social media.
• Errands.
• Assist owners in miscellaneous projects as needed.
• Overlook the hiring process; interview and train. Shift Lead, Bread and Cocoa; San Francisco, CA: Aug. 2014- March 2015 Responsibilities:
• Provide excellent customer service to customers via phone and email.
• Open and close the kitchen and dining room.
• Maintain a high level of cleanliness throughout the shop.
• Open and close the cash register.
• Make bank runs to deposit profits.
• Make coffee beverages and other barista related skills.
• Train new hires.
• Errands.
Barista/Cashier, Starbucks Coffee Company; San Luis Obispo, CA: March 2014- Aug. 2014 Prep Cook/ Cashier, High Street Deli; San Luis Obispo, CA: Feb. 2014- Aug. 2014 Prep Cook/ Cashier, Breaking Bread Bakery; San Luis Obispo, CA: July 2013- Feb. 2014 Barista/ Cashier, The Boba Stop; San Luis Obispo, CA: Sept. 2012- Aug. 2013 Hostess, Sushi Maru; Spokane, WA: June 2012- Aug. 2012 Au Pair (Nanny); Paris, France & Modena, Italy: Nov. 2011- March. 2012 Ellie Hockett 2606 K Street
San Diego, CA 92102
Mobile 509-***-****
*************@*****.***
Server, Harbor Crest Retirement Center; Spokane, WA: Oct. 2010- Sept. 2011 Responsibilities:
• Provide excellent customer service to customers via phone and email.
• Open and close the kitchen and dining room.
• Maintain a high level of cleanliness throughout the shop.
• Build relationships with the elderly as this is their primary home.
• Assist customers/ elderly back to their rooms/ walkers/ wheel chairs.
• Train new hires.
Education San Francisco State University; San Francisco, CA Bachelor of Arts Degree in Anthropology, 2016
Graduated Cum Laude.
Skills People management Ambitious
Staff development Problem solving
Staff scheduling Flexible
Staff recruitment/ hiring Communication skills
Team player Organized
Adaptable Open minded
Customer Service Patient
Well presented Dependable & Honest
Interest Hiking, Yoga, Music (playing and listening), Traveling, Designing References Kimbi Macy- Past Boss at Basik Cafe
Amanda Coffey- Past Manager at Bakery
Elizabeth Veras Holland- Past Manager/co-worker at Bakery 916-***-****
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