Customer Service Manager

ALPHONSO REED

**** ******** ***. **~ United States

Cell phone- 267-***-****, *******@*****.***

OBJECTIVE

I am seeking a full time position, in a role utilizing my skills, knowledge, training, education, & life experience to a more fulfilling role. While presenting opportunities to learn & develop further. I want to make a difference in another great company, in a different environment. I am also a Veteran

WORK HISTORY

2015 – Present Philadelphia PA

Lawson Reconciliation Specialist Acct Penn Medicine Corporate acct

My responsibilities to ensure vendors are paid in timely manner. Contact vendors to obtain invoices, contacting Requesters and End-users to inquire on products being received. Input weekly and monthly reports on Microsoft Excel spreadsheet, INR (Invoiced Not Received) RNI (Received Not Invoiced) MNR (Matched Not Received) .Microsoft Word, Hospital software Lawson distribution and payment. Liaise with other departments within the health system infrastructure such as the Purchasing Department and Accounts Payable Department. Meeting deadlines. The main purpose is to ensure the hospital maintain their A plus credit rating and budget.

2013 - 2015 Philadelphia, PA

Customer Service MM REP Penn Medicine Corporate

Responsibilities included handling all calls to Helpdesk for Requestor Lawson assistant. Other duties at UPHS Corporate office were to run the Fax Integrator, to insure all fax orders and email orders went out to vendors at appropriate deadlines.log daily record of all calls and emails. Contact various vendors for Order status, Invoices, and Tracking Information. Answering e-mails as well as voice mail calls, helping end user to tracking down and locate packages and orders. Worked with Lawson PO13- PO30- PO20- PO33- PO31- RQ01-RQ04- RQ44- IC11 -IC12 computer systems. Worked closely with manager assisting Requestors,

Approvers and RNI team. Provided follow up customer service. This is a High Pressured job that I enjoyed.

2007 - 2013 Philadelphia, PA

Lead Receiver/ Shipping Coordinator Penn Medicine

Responsibilities include receiving all material orders by UPHS corporate office as well as other end users for hospital departments. Sign for all deliveries that were delivered, through various delivering agencies (FedEx express, FedEx Ground, FedEx Freight UPS, D.H.L. and other delivering companies, from receiving dock. Inputting purchases orders, by data entry into computer using computer software package, Lawson PO30- PO20- PO33- PO52 software printing delivering slips keeping records, filing packing slips, Responsible to distributing inventory items to the consuming departments. Answering e-mails as well as voice mail calls, helping end user to tracking down and locate packages and orders. Managing and coordinating a team in warehouse distribution.

Coordinating warehouse distribution & storage, making sure orders are checked and sent out.. All aspects of receiving & distribution for warehouse in a small team. Adhering to Policies, Procedures, health & Safety guidelines/requirements.

2006 - 2007 Philadelphia, PA

Security Guard Asset Protection Agency

Responsibilities include to safeguard, patrol and monitor any theft or violence on the premises where I was on assigned duty. Serving my employer by providing safety against any law violator and determining any sort of disturbances that will incur losses to the client. I was employed for both static security position and mobile position. I worked in a particular location for specific hours, assigned to security systems, like, alarms, arms, close circuit security cameras, . As part of my job profile, assign to monitor the entry and exit of employees. Mobile patrols were on foot or roams in scooters and / or cars. I was assigned a defined zone for performing security checks.

2006 - 2006 Philadelphia PA

Program Site Manager Leadership Network of Philadelphia

Coordinate staff activities, facilitating tutor mentor sessions. Supervise all staff. Creating all calendars and staff Schedules and student activities. Having direct correspondence with parents. Public relations event planning and managing staff ratio based on number of student. Organizational skills.

2003 - 2007 Swedesboro, NJ

Porter US Food Service Company

Utility worker, Inventory control, Inspect slots, operate pallet jack and forklift machines. Communicated with co-working by assisting them with a variety of assignments. Worked independently to complete work assignment .Work as a team player in co- workers absence

1997- 2002 Philadelphia PA

Unit Secretary/CNA Hospital of University Penn Medicine

To greet visitors, doctors, techs and other hospital employees. Order labs input patient information into computer, using Microsoft packages. Assign beds to incoming patients and discharge patients. File patient charts, answer telephones in a timely fashion and fax machines, and having direct patient care. Complete organizational of daily documentation. Navigation of computer software. Direct patient care.

2000 - 2001 Willow Grove PA

Associate / Stockroom Assistant Macy's Dept Store

To greet customers and assist them in their shopping needs, also to up hold the companies’ vision. Working together with fellow co-works to complete assignments. To receive merchandise, to properly organize clothing .Coordinate sales promotion activities and pricing of merchandise. Oversee floor moves, preparation of merchandise displays. Maintain an orderly and neat stock and receiving area as well as the general maintenance of the store. Provide and inspire outstanding service to our customers.

1995-1997 Philadelphia PA

Certified Medical Nursing Assistant Hospital of University, Penn Medicine

Direct patient care, maintaining patient’s records. Taking patients vital signs TPR. Glucose testing, Medical terminology. Documentation-daily on the care to each patient. Answering call in a timely fashion. Vital signs (blood pressure, Pulse and temperature. Assist patients in wheelchairs. Making beds and keeping the patients' room and belongings neat and organized. Report all changes-physical and mental, of the patients to the nurse. Safety awareness keeping an eye on wanders and watching for potentially dangerous situations.

1989-1995 Philadelphia, PA

Food Service/ Porter Hospital of University, Penn Medicine

Meal preparation for patients and employees. Assisting Chef and kitchen staff, Utility worker. Support food production and delivery of customer service as directed. Inventory control of supplies and equipment. Assist in kitchen sanitation program. Assembling and packaging of food and beverage products

EDUCATION

North East Catholic Boys School

GED 1970 -1980

Philadelphia

GPA 3.75

University of PA

Medical Certified Nursing Asst 1995 - 1997

GPA 3.50 (100% in Residence)

University of PA

Certificate Medical Unit Secretary 1997 - 1998

Philadelphia

GPA 3.50

FRESH ANOINTING CHRISTIAN CENTER

License: Preaching/ Teaching 2009

Denominational Affiliation: Fresh Anointing Christian Center

JAMESON EVANJALISTIC ASSOCIATION 2011

Certificate of Ordination: Teacher

Denominational Affiliation: International Ministerial Fellowship

INTERNATIONAL CHRISTIAN UNIVERSITY Affiliated to Jameson Evangelistic Association

Doctor of Divinity 2012

Denominational Affiliation: Family Worship Center

GPA 3.75 (100% in Residence)

JAMESON CHRISTIAN COLLEGE

B.A. – Biblical Studies

Denominational Affiliation: Family Worship Center 2013

GPA 3.75 (100% in Residence)

JAMESON CHRISTIAN COLLEGE

Master – Theology

Denominational Affiliation: Family Worship Center 2015

GPA 3.75 (100% in Residence)

RELIGIOUS MINISTRY PROFESSIONAL EXPERIENCE

FAITH HOPE DELIVERANCE TAB – Philadelphia, PA

Associate Pastor Volunteer JUN 2015 - Present

Denominational Affiliation: FAITH HOPE DELIVERANCE TAB

Status – Part- Time Lay Minister

Salaried – No

FRESH ANOINTING CHRISTIAN CENTER – Philadelphia, PA

Minister and Teacher Volunteer JUN 1999 – JUL 2015

Denominational Affiliation: FRESH ANOINTING CHRISTIAN CENTER

Status – Part – Time Lay Minister

Salaried – No

PROFESSIONAL QUALIFICATIONS

License Minister: 2016 by Jameson Evangelistic Association

Full Time Ministerial Experience – 5 years

Ecclesiastical Endorsement Granted: 12 June 2011 by Jameson Evangelistic Association

MINISTRY EXPERIENCE TO DATE: I AM A VOLLUNTARY LAY ORDAINED LICENSED MINISTER

400 Sermons 320 Workshops – Spiritual Well- Being

250 Funerals 275 Seminars – Teaching and Discipleship &Training

775 Bereavement Counseling 600 Recruitment and Training Volunteers

200 Weddings 270 Men’s Ministry

1000 Baptisms 1000 Bible Study Classes

400 Evangelism and Community outreach Programs 785 New Converts / New Members Classes

600 Communion 800 Faith Based Counseling / Spiritual Healing Sessions

470 Last Rites / End of life counseling 380 Worship Training Sessions

150 Facilitated Prison Services 150 Marriage/Family Counseling Sessions

1000 Pastoral Care 16 Vacation Bible School yearly

500 Youth Mentorship Program 440 Facilitated Worship Leading / Music

665 Facilitated Pray and Fasting Program 100 Facilitated Pray Line

250 Rituals & Legal Support 1000 Crisis prayer/Crisis Counseling

375 Facilitated Small Groups 250 Biblical & Psychological Counseling

PLEASE NOTE ABOVE EXPERIENCE IS IN ADDITION TO MY PAID FULL TIME ROLE SPANNING 15YRS.

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