SARAH MACLELLAN

***-**** ****** ******, ******* NS B3L 4A1

902-***-****

acv8gt@r.postjobfree.com

OBJECTIVE

I am enthusiastic to find an enriching opportunity where I can pursue my passions while utilizing my existing skill sets and facing new challenges.

Communication

Writing l Editing l Verbally communicate precise information l Reasoning l Presenting

Social Media

Facebook l Twitter l Instagram l LinkedIn l Vine l Periscope

Administrative

Multi-tasking l Coordinating l Organizing l Retrieving/Relaying information

Customer Service

Listening l Problem Solving l Results driven l Flexibility l Proactive l Multi-tasking

Computer

Video editing l Typing speed of 51 wpm l Microsoft Office Suite (Word, Excel, and PowerPoint)l Adobe Photoshop and Illustrator

KEY SKILLS

EDUCATION

Event and Promotions Management 2009 - 2010

Centre for Arts and Technology Halifax, NS

Completed course work in Event Management, Business Technology, Internet Publishing, Graphic Design, Accounting and Project Management.

Assisted in the planning and implementation of Codapop Recording Studios CD Release, event set up/tear down for Tunes at Noon and a fundraiser in support of Habitat for Humanity.

Received the IDEALS Award representing a student that showcases Initiative, Drive, Excellence, Attitude, Leadership and Spirit.

Bachelor of Public Relations (Co-operative Education) 2006-2009

Mount Saint Vincent University Halifax, NS

Completed three co-op work terms and course work in Public Relations Writing, Media Relations, Communication Theory, Research Methods and Fundraising.

WORK EXPERIENCE

Manulife Financial January 2015-August 2016

Customer Service Professional Halifax, NS

Demonstrated multi-tasking skills on a daily basis while responding and resolving high volumes of inbound telephone inquiries regarding health benefits, claims and Internet issues.

Continually developed confidence and enhanced communication while conveying sensitive information to customers in a professional and empathetic matter.

Regularly used time management stills to meet specific call handle times while maintaining quality levels.

Utilized several different computer systems and programs to gather information in an accurate and timely manner.

The Westin Nova Scotian February 2012 – December 2014

Reservations Agent Halifax, NS

Provide excellent customer service through professional communication with guests regarding upcoming reservations and hotel inquiries.

Promote the Starwood Preferred Guest Program and enroll guests.

Booked reservations and processed advanced payments in Galaxy Lightspeed.

Reviewed daily reports to ensure all reservations are made properly and maintained phone reports in Microsoft Excel.

Arrange transportation requests, package deals and amenities for guests.

Worked with guest services and reservations team to solve problems and ensure guest satisfaction.

Halifax Regional Municipality May 2011–September 2011

Civic Events Coordinator Halifax, NS

Implemented various duties as Bedford Days Coordinator, including maintaining and updating of event program, booking of entertainment, invoicing, and communicating with committee members, vendors, sponsors and community groups.

Executed marketing initiatives including content management of official Bedford Days Brochure, and regular updating of website and social media sites.

Executed mail outs, created information packages and answered general inquiries.

Prioritized and multi-tasked to handle multiple inquires at a time.

Scanway Catering March 2011 - May 2011

Banquet Captain Halifax, NS

Worked with Four Points Sheraton sales team to meet the food and set up needs of events in various meeting rooms.

Created staff schedules, reviewed and organized contracts, supervised events and prioritized tasks in a fast paced environment.

Exercised a proactive attitude in providing quality and timely customer service for clients from a food services perspective.

Codapop Recording Studios February 2010 – November 2010

Public Relations Assistant (Casual position) Halifax, NS

Coordinated promotional activities related to website and social media and provided regular updates to increase online presence.

Pier 21 September-December 2008

Event Coordinator Halifax, NS

Implemented event details on day of event and was on-site representative for clients.

Staffed and supervised event duties for volunteers and Building Assistant.

Provided site visits for potential clients and implemented the design of facility sales kits.

Created and updated monthly events lists and maintained customer satisfaction program.

Excellence, Attitude, Leadership and Spirit.

VOLUNTEER EXPERIENCE

Bitlantic Inc. November 2014

Acted as the spearhead for social media outreach for Bitlantic initiatives including the installation of The Dalhousie Currency Club BTM.

The 5th Annual Maritime Beatle Event June 2010

Admissions, information and communication in respect to event.

Codapop Recording Studios, CD Release Event March 2010

Assisted in planning, promotion and implementation of a CD release event.

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