Customer Service Administrative Assistant

JENNIFER RUTLAND

**** ********* ***** ** **********, Ohio 45231, ************@*****.***, 513-***-**** 513-***-****

Profile:

Reliable and responsive customer service representative for over six years.

Two year experience in Project management associated with Procter and Gamble market research on leading retail brands that generates over seven billion dollars in revenues annually.

Professional awareness in administrative assistance

Resourceful, creative problem solver with proven aptitude to analyze and provide leadership in an environment.

Education:

Strayer University

Bachelor of Business- Marketing Expected date 3/2017

Brown Mackie College

Associates of Applied Science-Business Management 11/2012

Professional skills and Training

Project Management

Effective Public Speaking

Administrative Assistant

Medicaid Billing

Catt Billing system

Microsoft Office 2010

oWord document

oOutlook, Accellion Outlook

oPower point Presentation

oExcel

Personal Protection Equipment- warehouse Trained

First Aid Certified

Janitorial service (CVG AIR PORT/ PNC Bank

Professional Experience

XLC Personnel, 324 W Ninth Street Cincinnati, Ohio –Location Procter and Gamble 7/2007-8/28/2015

Team Lead Customer Service/ Research and Development Assistant

Provide leadership and oversight in varies home health product research studies organized by Procter and Gamble employees to ensure necessary tasks are complete in accordance with specifications and deadlines for requested studies, including estimates and closing documents.

Delegate work needed to conduct fast paced operations associated with panel registration, customer directory, distribution of product and compensation for completed studies.

Talbert House 2600 Victory Parkway Cincinnati, Ohio 45202 8/31/2015-present

Administrative Specialist –Billing Department Performs administrative and office support activities for Talbert house Finance department including billing insurance companies.

Utilize Proficient computer literacy to communicate, create documents and exchange information on secure systems.

Maintain the proper use of proprietary information under HIPPA policy used to stream production in the organization.

Utilizing telephone, email, and fax systems to follow up on inquired client accounts and Open account Balances.

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