Quality-driven administrative professional who is very competent forming a positive bond and effective working relationships with senior level executives. Excellent preparation and strong oral and written communication skills at all levels of an organization. Extremely professional self-presentation, with a high level of etiquette, diplomacy, and attention to detail. Extremely well-organized – with a track record of continuously improving quality, efficiency, and productivity. Maintains a state of the art understanding of corporate needs and trends, business organization and processes, and coordination of events and projects.

Core Competencies

• Senior Executive Support

• Travel Arrangements

• Relationship Development

• Preparing Presentations

• Department Collaborations

• Budgets/Expense Reports

• Meeting/Event Planning

• Policy and Procedure

• Confidentiality

Technical Summary

Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe, Databases, QuickBooks, Kronos EXPERIENCE

GOODWILL OF CENTRAL ARIZONA 2007 - 2016

Manager, Volunteer Experience & Senior Services (2014-2016) Vital in executing high level, complex, diversified, and confidential administrative duties for the Head of Workforce Development and Executive leadership team frequently requiring the exercise of independent judgment and initiative. Continually developed complex daily support initiatives to help meet the needs and support of business and community partners. Built long-term strategic customer and staff relationships to achieve organizational management. Areas of accountability included: multifaceted calendar management; screening and handling telephone communications; initiating routine and non- routine correspondence; prioritizing mail and email; responding to information requests; special projects and reviewing/editing written communication.

• Diverse Collaborations: Established effective interpersonal and diplomatic skills requiring the ability to interface with internal and external counterparts while building relationships with tact, professionalism, and a polished corporate demeanor.

• Line of Contact: Acted as the “Gatekeeper” due to being the most well-informed liaison on behalf of the Executive in communicating with all contacts.

Executive Communications Assistant and Volunteer Program Manager to Director of Training and Development and Director of Marketing Communications (2007-2014) Promoted to provide multiple functions, in increasing levels of responsibility and decision level, supporting the smooth and effective day-to-day management of our Volunteer Program while also supporting the Marketing Communication initiatives. Coordinated high volume of staff and volunteers for events, prepared budgets and managed expense accounts in compliance with corporate policy. Project managed print campaigns and special events. Managed contracts, MOU’s and personnel records. Supported activities of direct reports coming in from 70 locations across the Valley. Worked through technical, scheduling, and communication issues to keep projects on track.

• Corporate Resource: Known as the “go-to” person on behalf of Executive to ensure the Executive’s high- volume range of intricate senior-level executive meetings, phone calls and other events are on point.

Executive Assistant to Director of Marketing Communications (2007-2009) Scheduled a high volume of meetings, while synchronizing very demanding schedules. Planned offsite meetings and special events. Produced effective materials for meetings and conferences. Maintained a constant communication connection with internal and external counterparts. Created, composed and edited documents. Ensured corporate policies and procedures were followed rigorously at all times. Negotiated favorable terms and pricing agreements for various events, working closely with vendors, caterers, and service providers.

• Affiliation Management: Assisted in the coordination and maintenance of events while acting as the liaison with the business partners and their staff.

• Relationship Development: Established techniques and a personal style of communication, education, and motivation that were critical to success of forming relationships with the staff, corporations and community business partners.

DUAL PRODUCTIONS 2002 - 2007

Office Administrator, Executive Assistant to President Provided creativity and resource management to maintain and expand quality executive support offerings for multiple President’s and CEO’s of marketing and advertising executives domestic and international. Performed confidential activities associated with managing the administrative and day-to-day operations for multiple clients. Oversaw multiple simultaneous business functions such as orientation, events, business engagement, marketing and client outreach while maintaining confidential files. Acted as Corporate Liaison with potential new clients and candidates through the entire on boarding process. Completed reports on employees, attendance, invoice and expenses, and events.

• Process Improvement: Created a cost-saving administrative virtual business providing exceptional office administration for business professional and entrepreneurs

• Executive Support: Aided the Executive Leadership teams by taking accountability for day-to-day operations so they didn't have to be a part of the operational process. Created daily updates so they were always in the know

• Office Organization: Served as the Office Administrator, setting up e-mail accounts for new employees and resolving simple to intricate technical issues concerning computer equipment while streamlining forms, communication and processes.

• Industry Trends and Updates: During tenure continually upgraded knowledge of the latest technology – on a rapid and continuous ‘learning curve’.

LEO BURNETT U.S.A. 1991 - 2002

Account Manager (1999-2002) – Executive Assistant for Business Development (1991-1999) Coordinated and project managed TV and print campaigns for some of the world’s largest brands. Working directly with Executive Leadership, I gained valuable and diverse skills about client-focused communications from research, presentation, million dollar budgets to help support the business development of new pitches and current clients. Achieved goals by keeping up-to-date on brands and trends while supporting brand dependability and loyal customers.

• Success Metrics: Continuously exceeded expectations and was continuously promoted

PROFESSIONAL TRAINING & DEVELOPMENT

Council for Certification in Volunteer Administration (CCVA) AssistU – Virtual Administration Certified

Toastmaster

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