Experienced Property Management

Tempe, Arizona ***** - 952-***-**** - *******@*****.***

SKILLS PROFILE:

Customer service-focused.

Financial budgeting and reporting.

Team builder, leader and motivator.

Extremely organized and detail-oriented.

Exceptional oral and written communication skills.

Proficient in P & L management, Business Plan development and implementation.

Multi-site management.

Strong work ethics and ability to work independently.

PROFFESSIONAL EXPERIENCE

American Residential Properties Scottsdale, AZ, 2015

Asset Portfolio Manager

Responsible for all aspects of managing and monitoring a regional portfolio of 2,352 single family rental assets in Arizona, California and Nevada.

Responsible for identifying, reducing and resolving barriers to positively influence the days to cash flow of assets within the portfolio.

Identified areas where marketing and advertising needed improvement to secure new residents in a timely manner.

Charged with tracking the restoration schedule for assigned portfolio of assets. Discovered numerous homes that had fallen off track and causing time lost between project completion and market time.

Tasked with monitoring days on market and ensuring effective leasing practices, including the performance of routine market comparison analysis. Developed relationships with 3rd party brokers to insure marketing and leasing programs were operating at their optimum.

Worked with the leasing team to resolve outstanding issues which are delaying leasing and occupancy of the assets. Reviewed approval rates and times to reduce lost revenue caused by homes being off the market for long periods of time and delayed move-in times.

Worked with the HOA department to monitor and ensure appropriate HOA fines were billed to residents. Created weekly Field Maintenance Technicians and Regional Construction Manager Reports to the Executive team.

Monitoring re-tenancy activities, including coordination of move-in move-out (MIMO) activities, timeliness of re-tenancy restorations/turns and leasing of the homes.

Tracked the restoration budget, helped the group resolve delays and monitor compliance with established schedules. Performed routine variance analysis of underwritten capex assumptions and actual project costs to complete for rent readiness.

Trinity Management Company Glendale, AZ 2014

Property Manager

Responsible for the day to day operations of a 384 unit affordable property, to include property tours, application processing, lease renewals, rental coordination, property inspections and lease execution. Weekly submission of Payables and Receivables to the accounting department. Bi- weekly process and approval of staff payroll, PTO requests, coverage during staff absences. Coordination and management of third party contractors.

Maintained property budget, monthly submission of NOI projections, rent collection and late fee. Generated necessary legal action, documents and process in accordance with State and Company guidelines. Ensured A/P invoices were submitted for payment. Maintained accurate records of rent rolls, delinquency reports and move- in/move-outs.

Effectively communicated with residents, staff, contractors and asset owners verbally and written. Coordinated weekly safety meetings as well as monthly resident meetings. Consistently implemented policies of the community.

Supervised a full staff of eight, to include an Asst. Property Manager, Leasing agents, Maintenance Supervisor and Technicians. Responsible for recruiting, hiring, coaching, annual reviews and training of staff members.

Sherman Associates Minneapolis, MN 2014

Assistant Regional Manager

Managed a portfolio of 16 LIHTC/Market rate sites totaling 1,032 units. Achieved and maintained a minimum 96% occupancy across portfolio. Responsibilities included managing community staff, developed and managed budgets for each site ensuring rent matrixes and rent limits were enforced and monitored. Weekly site visits to include quarterly written reports, common areas walks, signage assessment, lighting and parking surfaces. Facilitated lease ups of new constructions.

Negotiated, reviewed and abided by all terms of Management Agreements. Complied and enforced all Fair Housing Laws, HUD rules and regulations. Analyzed and evaluated monthly and quarterly financial statements for all sites. Maximized rental income while minimizing expenses through effective planning and control.

Provided property managers with direction to achieve financial performance goals, actively maintain budgetary control and restraint. Assisted with direction regarding staffing/employee issues, development of effective resident services programs, created plans for preserving each site’s long-term affordability.

Accessible Space, Inc. St. Paul, MN 2012

Regional Housing Manager

Increased occupancy from 90% to 97% on 21 properties (524 units) located in Minnesota, South Dakota and Virginia. Responsible for all management activities of properties, including resident vacancy coordination, marketing, execution of maintenance activities and compliance of all legal and regulatory requirements

Maintained appropriate records on ASI residents according to U.S. Department of Housing and Urban Development (HUD) and other funding requirements. Supervised and provide work direction of 26 person staff including maintenance, administrative, and site caretakers.

Served as the primary HUD contact in Management and Occupancy Reviews (MORs), HOME/CDBG or other required compliance reviews and physical inspection of assigned properties, including HUD REAC and Housing Quality Standards (HQS) inspections.

Real Estate Equities St. Paul, MN 2003

Property Manager

Full onsite management of multiple properties totaling over 300 units. Responsible for marketing and advertising of multiple property locations with available units for lease. Developed and design flyers and pamphlets. Expediting massive emails and mailings to prospects. Updated and managed social media outlets like Facebook, Twitter and Craigslist.

Conducted training presentations for new hires, coordinated weekly staff meetings as well as monthly resident meetings. Attended quarterly meetings with the Plymouth police department.

EDUCATION

Minnesota State University – Mankato, MN

Bachelor Degree in Psychology

CERTIFICATES/DESRIGNATIONS/MEMBERSHIPS/AWARDS:

Arizona Real Estate License. (Application submitted – course completed and tests passed)

The Real Estate Networking Group (Investor Strategies)

Property Management Insider

Active Volunteer at Feed my Starving Children

2010 MADACS winner for Best Community Manager: 76-150 units

Affordable Housing Manager Certificate (AHM)

COMPUTER SKILLS

Yardi, Real Page/Onesite Accounting, SPINE, Rent Roll, Rent Manager, Pay Scan, Rent Café, Microsoft Excel, Microsoft Word, Microsoft Publisher/PowerPoint, Outlook.

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