Manager Management

**** ***** *****

San Diego, CA *****

Home 858-***-****

***********@*****.***

OBJECTIVE To obtain an exciting long-term career opportunity where my experience and education will compliment my determination and passion for success.

SUMMARY OF QUALIFICATIONS

Demonstrated work history of strong interpersonal and problem-solving skills using judgment in dealing with diverse groups of managers, staff, consultants, clients, and vendors.

Flexible and adaptive to change.

Take charge and responsibility for planning and executing challenging projects.

Recognized for high ethical standards in all work performed.

Ability to complete multiple tasks efficiently within time constraints.

Highly presentable and calm under pressure.

Very self-sufficient, high energy, reliable, detail-oriented, excellent listener, personal but firm professional with a good sense of humor.

Work well independently and as part of a team.

Strong negotiating skills; persuasive, persistent, and resolute.

Talented and determined individual who accomplishes results.

Ability to communicate effectively and establish rapport with clients from diverse soci-economic background.

Proven ability to effectively manage operations including hiring, training, and supervising staff.

Skilled in all aspects of marketing, real estate, facilities, business development, project management, administration, purchasing and accounting.

Excellent knowledge of Southern California Region and Demographics.

EXPERIENCE

November 2012 to REIT MANAGEMENT & RESEARCH LLC. San Diego, CA May 2016 Fiscal Operations Coordinator (Northern & SW Regional Office)

Ensured the accuracy, propriety and timelines of all financial data and reports maintain and

prepared for the Southwest/Northern Region. Provided all administration services at the regional office. Daily communication includes Property Managers, Tenant Coordinators, Area Chief Engineers, Corporate Accounting, vendors and tenants. Interfaced with Regional VP, Corporate Asset Management, and Lease Administration.

Prepared and distributed monthly and quarterly financial statements/variance reporting.

Supported Senior PM & Regional Manager with daily operation for office space including

multi-tenant and single tenant buildings and GSA/government properties including DEA

and FBI regional headquarters.

Reviewed and approved invoices for correct coding, amount and property.

Post rental payment into system on a daily basis and ensure accurate application of payment.

Monitored aged receivables report and ensure that collection issues are being resolved in a timely manner.

Monitored leasing activity (new leases, renewals, expirations, holdovers, move-ins and

move-outs) and ensure that charges are correct in the system and that accurate billing is done in a timely.

Prepared tenant bill-backs on a monthly basis.

Assisted tenants with questions regarding payment, account reconciliations, billing and other

issues related to their account.

Resolved the misapplications of vendor payments, vendor past dues notices and all other AP

payment issues.

Established and maintained strong and positive relationships with all clients, tenants, vendor and contractors.

Coordinated the set-up of new vendor ID’s, negotiation service contracts, RFP and procurement.

Coordinated with preparation of the annual budget and quarterly reforecast.

Assisted with brokers on new and renewal leasing.

Prepared CAM reconciliation true-up

Worked with vendors/project management team to oversee tenant improvement and

construction and capital expenditure projects.

Assisted with outside auditors and special project as needed.

. Maintained calendar(s) and processed expensed reports for multiple executives.

Purchased all office supplies and managed & negotiated vendor contractors.

. Arranged travel for staff, set-up and catering for all corporate meetings and events.

. Trained and set-up new staff on-board.

November 2006 to SUNRISE SENIOR LIVING MANAGEMENT San Diego, CA Jan 2010 Regional Business Manager for Southern California

Assisted in management and support of the Basis billing system and overall financial leadership of

15 senior living communities. Responsible for ensuring adequate internal business process controls exits at the community level and accounting practices are in compliance with company’s accounting policies. Served as a key customer service link between the operations team and International Headquarters. Ensured that communities are closed within the established deadlines, and financial reporting is properly stated for the period. Ensured community Business Office Coordinator positions are staffed with qualified and trained individuals who perform the necessary billing and

payroll/HR activities. Routinely visits the communities, conducted audits of the community business control procedures and report results and correct action steps. Provided financial leadership to the area that included involvement in budgeting, compliance auditing, analysis of financial results,

owner relations and profit improvement recommendations.

Internal Business Controls: Ensured sites visits to the communities are performed quarterly and included an audits of resident financial records for completeness, billing the accuracy, completeness and timeline of company financial information.

Conducted audits for management to assess effectiveness of controls, accuracy of financial records and efficiency of operation (SOX Compliance).

Prepared and monitor operational and capital expenditure budget.

Provided assistance with financial analysis and planning.

Maintained communication with staff on company’s policies and procedures.

February 2006 to

MAGUIRE PROPERTIES

San Diego, CA

November 2006

Commercial Real Estate Firm

Assistant Property Manager

Responsible for managing 2 million square foot portfolio of Class A commercial office product in

San Diego. Actively involved in tenant relations and vendor coordination. Responsibilities included all aspects of property management including lease administration, budgets, operating expense reconciliations and development & renovation projects.

Managed TI and capital construction projects.

Oversaw daily operations including lease administration, AP/AR approvals, accruals and reforecasting

Developed policies and procedures to ensure that client contract specifications are fulfilled.

Prepared capital project budgets and operation budget reports. Prepared monthly operation budget variance report.

Inspected each facility for quality assurance on a monthly basis.

April 2004 to CB RICHARD ELLIS San Diego, CA February 2006 Facilities Management-Chase/Washington Mutual Bank

Regional Business Manager for Southern California

Responsible for financial reporting and the management of administrative functions for the Regional Facilities Manager and SCA Facilities Team, including staff meeting/special events, budgets, billing, financial analysis, reporting and FF&E.

Administered and analyzed facility performance reports for client detailing assets, liabilities and capital, utilizing JD Edwards accounting software. Maintained general ledger, explained variances and prepared operating budget analysis monthly.

Monitored expenses to ensure within prescribed budget and implemented cost controls.

Coordinated regional portfolio and property budgets and assisted with the development of corporate budget.

Introduced innovative methodology, resulting in significant time and budget saving on projects.

Managed relationships with telecommunications, utilities, shipping and office supplies vendors.

Scheduled and coordinate team meetings, events and communications.

Prepared expense reports and travel arrangements for Regional Facilities Manager and team members.

Provided a variety of human resources activities including training, performance management, new employee orientation, ensured compliance with policies and procedures of company and process employee paperwork such as payroll and vacation request.

Ordered equipment for all regional personnel. Planned, procured, RFP and maintained copies of required records pertaining to office equipment, communication devices, space and furniture required by facilities personnel.

Administered account payable and account receivable. Codes invoices for payment to ensure correct cost center accounting classification.

September 2003 to

UNIVERSITY OF SAN DIEGO

San Diego, CA

April 2004

School of Engineering

Executive Administrator

Provided administrative support for professors and administrators in the Engineering

Programs. Served as the first point of contact for the department. Managed and maintained departmental budget. Organized all special events. Administered survey activities for use in evaluation and assessment purposes. Performed statistical work and created reports for distribution.

Published and updated department web page. Hired, trained, and supervised staff & student workers.

Special Event Planner for department & work with the public to coordinate Open Houses, Convocations, Conferences, Student Recruitment, Orientation & Faculty/Staff Meetings.

Coordinated travel arrangements and implemented fundraisers.

Managed all purchasing and negotiate contracts for service, equipment & facilities maintenances ensuring quality, cost effectiveness and time delivery.

Responsible for corresponding to all departments’ inquiries such as student enrollment and faculty recruitment.

Designs and maintains departmental web sites. Updated events, news, newsletters, faculty and

staff positions.

Database Management: Coordinate the development and on-going student-alumni database.

. Able to have an excellent interpersonal skills interacting with diverse personalities &

populations.

October 1997 to

UNIVERSITY OF PHOENIX

San Diego, CA

August 2003

Campus Facilities/Event Manager

Responsible for overseeing campus premises, security, maintenance and safety.

Worked closely with vendors and coordinated events, and classroom scheduling.

Oversaw and resolved any on or offsite campus and facilities issues. Supervised Facilities Clerks and janitors to ensure the completion of daily facility tasks and problem resolutions. Coordinated with Corporate Development for prospective facilities for classes and offices. Liaison between Landlords and Senior Management regarding all of the San Diego offices.

Demonstrated the ability to work effectively and congenially with employees at diverse levels, students, faculty, contractors and vendors.

Responsible for facility management of the San Diego Campus and administration offices including maintenance issues, security, building inspections, monitoring operating costs, lease compliance, asset inventory, effectively handled all vendors’ negotiations, complaints and construction projects.

Manages vendor and contractors relationships to ensure that pricing is competitive and service

levels are met, RFP.

Distributed building keys and security cards, obtain key agreement forms, and maintain office key inventory to ensure the limitation of employee access and protection of company property.

Responsible for training staff on evacuation, fire drill safety procedures and

OSHA requirements.

Participated in the development of new facilities and offices involving planning, design, budgeting, leasing negotiation, construction management and final commissioning. This also includes scheduling vendors, contractors, signage, mail service, office equipment, furniture installation, security, janitorial and cabling.

Responsible for purchasing all office supplies for staff, faculty, classes and promo shop.

Coordinated all set-ups of all campus events.

Processed facilities invoices which includes verifying billing for accuracy, preparing and receiving purchase orders, and approving invoices following established organizational policies and procedure and company standards.

Raised over $80,000 in UOP campus revenues by increasing sub-lease of vacant classrooms for seminars, expositions, lectures and workshops to the public.

Selected by management in the planning and execution of UOP Graduation and campus meetings.

1995 to 1997 COAST DISTRIBUTING San Diego, CA

BUDWEISER COMPANY

Marketing Representative/Inside Sales

Assisted the Marketing Brand Manager in the coordination of special events, sales promos and tracking competitive activity/advertising.

Performed on-site liquor license inspections in compliance with state and federal law.

Attended special events acting as a product ambassador.

Processed sales incentive programs, brewery reports and month-end

Assisted on production and distribution of press releases.

Performance Pays Data.

Assisted in the planning and execution of the Redhook Brewery Rollout, Blue

Angels Air Show and Bay Fair Hydroplane Company Event.

Generate new and repeat sales with measurable results through outbound selling

Focus on outbound selling such as: promotions, new product lauches, up selling

EDUCATION

2002 University of Phoenix San Diego, CA

B.S., Business Management and Marketing

1992 San Diego State University San Diego, CA Major: International Business/

European Studies

TRAINING

Management Development Training Program

Superior Customer Service Training Century 21 Real Estate School Franklin Convey- Time Management CPR/AED Certified

ACTIVITIES

Volunteered for the Laguna Art Museum Fundraiser Events

Volunteered for Hands on San Diego

Volunteered for Bright Families Mentor Project Fundraiser Events Volunteered and support San Diego Brain Injury Foundation Volunteered for Life Rolls On

Treasury for Mercado Association

SKILLS

MS Excel

MS Word

Campus Tracking

Oracle

Milano Salon

MS PowerPoint

Outlook

Event Manager Software

Access

Expense Anywhere

JD Edwards Financial

Peoplesoft

Yardi Systems/Payscan

Kronos

SharePoint

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