Manager Customer Service
Resume:
Glen Baggett
********@*******.***
Career Objective: To create a career enhancing opportunity in a diverse work environment that synergizes the professional experience of management and staff employees, through shared visions and goals.
Skills:
Proficient with Microsoft windows
Knowledgeable of Power point.
Active Listener
Customer oriented
Professional written skills.
Proven leadership abilities.
Social Perceptiveness
Critical Thinker.
Communicate effectively.
Manages time to ensure completion of assigned task.
Work well with in team environment.
Excellent verbal communication skills.
Service Orientation
Work History:
Handyman Done.com 04/2016-present
Provide household repairs as needed by customer.
Replace broken or leaking faucets.
Install window a/c units.
Inspect and replace /repair drains, garbage disposal as needed.
Repair/replace broken or damaged lighting fixtures or outlets.
Automobile Sales Associate 06/2014- 09/2015
Advise customer on automobile to fit their needs.
Provide customers with contracts, and explanations of contracts.
Customer service
Follow up with customers after the purchase to ensure customer satisfaction.
Workforce Service Representative Work Source of Florida 02/2009-/2012
Operate and maintain the Fidelity federal bonding program to reconnect offenders to the community.
Collect information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods.
Document patient information including session notes, progress notes, recommendations, and treatment plans.
Counsel individuals, groups, or families to help them understand problems, deal with crisis situations, define goals, and develop realistic action plans.
Counsel customers on the requirements of unemployment compensation.
Ensure a safe working environment by adhering to policies and procedures. Instruction in the building and restructuring of resume’s and cover letters.
Assist customers in utilizing computer system to enhance job searches.
Advise customers of assessments available to help in determining their occupational direction.
Instruct customers in the use of the Employ Florida web site to conduct job searches.
Provide instruction on general use of the internet systems to explore labor market information, and growth trends.
Provide guides and job leads to customers to secure employment.
Develop therapeutic and treatment plans based on clients' interests, abilities, and needs.
Conduct interactions with customers to complete unemployment compensation claims.
Assistant Store Manager Rent A Center 04/2004-07/2008
Complete required company reports in a timely manner.
Monitor cash draw, make bank deposits.
Take payment, address payment issues.
Maintain inventory, and order as necessary.
Oversee sales manager, and collections manager.
Ensure deliveries, and pickup are scheduled, and on time.
Monitor complaints or concerns from customers and provide resolution.
Conduct meetings to address situations and provide solutions to problems from co-workers.
Maintain all safety protocol in store and while operating company vehicles.
Sergeant/ Team Leader U.S Army 04/2000-04/2006
Conduct patrols to ensure safety of controlled area.
Prompt junior persons of daily activities and events.
Training to assure troops preparation.
Inspect troops, and gear for operation readiness.
Counsel troops on procedures, and address personal issues.
Ensure all orders from senior persons are passed on and adhered too.
Engineering, maintaining electrical, mechanical, hydraulic and pneumatic equipment.
Ensure operational readiness of Army water crafts.
Orange Park Ford/ Lincoln 1998-2000
Diagnose and repair various types of automobile engines repair or replace
Brake diagnosis and repairs.
Transmission diagnosis repair or replacement
Diagnose and repairs of electrical systems
Alignment of vehicle as needed
All American Automotive
Diagnose and repair various types of automobile engines repair or replace
Brake diagnosis and repairs.
Transmission diagnosis repair or replacement
Diagnose and repairs of electrical systems
Alignment of vehicle as needed
Thomas Automotive
Diagnose and repair various types of automobile engines repair or replace
Brake diagnosis and repairs.
Transmission diagnosis repair or replacement
Diagnose and repairs of electrical systems
Alignment of vehicle as needed
Allied Signal 1995-1998
Heavy equipment mechanic Diagnose and repair of automobile engines repairs as needed provide preventative maintenance
Brake diagnosis and repairs.
Transmission diagnosis repair or replacement
Diagnose and repairs of electrical systems
Maintenance and repair of hydraulic systems
U.S. Navy Engineering Department
Monitor and train junior personal.
Ensure all preventative maintence completed as required.
Test and repair all hydraulic/pneumatic valves and document readings.
Maintain emergency generators/engines.
Take readings on a/c and refrigeration units, complete preventative maintence and repairs as needed.
Operate and maintain all engineering equipment assign.
Education:
Bachelors of Science Psychology University of Phoenix 2014
Military Police Reclassification U.S. Army Reserves
Merchant Merina School U.S.Coast Guard
Engineering A’ School U.S. Navy
Certifications/Awards:
Workforce Professional Tier 1 Certification, Workforce Professional Tier 2 Certification, Army Achievement Award, Good Conduct Award, Navy Achievement Medal, Navy Commendations Medal, Army Commendation Award, National Defense Medal, Global War on Terrorism Service Medal
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