Customer Service Office

GOPA ROY

***** ****** ****** *****

San Diego CA 92128

Mobile: 858-***-****

Email: ********@*****.***

Objective: To obtain a rewarding customer service or teller role in a bank or an office environment.

Skills:

Knowledge of cash handling according to bank compliance regulations and other Bank operational policies.

Record keeping of various administrative services including copying, faxing, appointment setting, organizational skills, office administrative duties.

Wide experience in word processing programs like Microsoft Office 2013, Word, Excel, Power Point and the Internet.

Excellent customer service by going the extra mile to greet clients, make them feel welcome and also engage customers to learn about their financial needs.

Ability to deal with routine problems involving multiple facets and variables in standardized situations.

Maintaining and balancing a cash drawer and handling large amounts of cash.

Ability to work in teams and independently as well.

Effective oral, written and interpersonal communication skills.

Experience:

Volunteer, Elementary Teacher’s Assistant, Aug 2012 to present:

Voluntary work in helping the children in reading and writing in class

Admin Assistant, Roy Associates, London, Nov 2007 to Nov 2010

Answering inbound phone calls, general filing, faxing, data entry, light computer work using MS Word, Excel, PowerPoint, preparing office documentation.

Revenue Officer, Revenue and Customs, London, UK, Nov 2002 – June 2007

●Developed and improved skills through training programs and regular feedback discussions with supervisors to help further professional experience.

●Adhered to operational controls, including legal, corporate regulations and regulatory procedures

●Ensured the safety and security of customer and their assets and working under strict code of confidentiality.

●Listened carefully to the client and assisted with client questions or problems.

●Effective organizational and time management skills.

●Dealt with corporation tax. Called taxpayers for notifying unpaid taxes. Updated taxpayer details on database.

●Software used: Company Tax, IRIS, Self-Assessment, PAYE, SP, NIC. Allocated taxpayer payments and sent them to the accounts office.

●Prepared and posted county court papers and made travel arrangements for call officers.

●Attended office section meetings, took minutes and broadcasted meeting minutes and training.

●Contributed to discussions on office improvements.

GOPA ROY

10516 Rancho Carmel Drive

San Diego CA 92128

Mobile: 858-***-****

Email: ********@*****.***

Library Supervisor, Palmers Green Library, London, UK, April 2001 – October 2002

●Book Filing and sorting.

●Issuing and discharging books using library computer.

●General library work involving taking phone calls, overdue paperwork, issuing library cards.

●Reading books to young children.

●Testing defective media such as CD's, DVD's.

Receptionist, Doctors' Surgery Office, Feb 1998 – Dec 2000

●Entering clinical data on computer.

●Taking patient appointments.

●Issuing repeat prescriptions in accordance with written policy of practice.

●Working alongside the chemist as an assistant pharmacist.

Education:

●Completed 2nd year of B.Sc (Hons) in Biological Sciences, University of North London, U.K. 1997-2000

●B.Tech Higher National Diploma – Biology, University of North London, U.K. 1995-1997

Work Authorization:

●Green Card. Authorized to work for any employer in the U.S. without prior approval.

References:

●Available on request.

Contact this candidate