Customer Service Representative

Alicia Rickman-Davis

*** ** **** ***** ******* Beach, FL 33060 Tel: 954-***-****

******.************@*****.***

Medical Assistant, HIPPA/OSHA/CPR/First Aid Certified

Education

Keiser University - Fort Lauderdale, FL June 2015

Associate of Science, Medical Assisting

Skills:

Clinical: EKG, Vitals, Venipuncture, Urinalysis, Aseptic Technique, Pt. Positioning, Sterilization, Injections

Administrative: Filing, Chart Documentation, Chart Preparation, Answering Phones, Taking Messages, ICD 9 & CPT Coding, HCFA Form, Scheduling

Clinical Site

McKenzie Medical Associates

1625 SE 3rd Ave

Fort Lauderdale, FL33316

Phone:954-***-****

Licensing and Registration

HIPAA(Health Insurance and Accountability Act)

OSHA(Occupational Safety and Health Administration)

CPR/First Aid(Cardiopulmonary Resuscitation)

Experience

Alorica (Sunrise, FL) 04/2016-Current

Customer Service Representative

Answered inquiries by clarifying desired information; researching, locating, and providing information.

Quickly and efficiently resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Sold additional services by recognizing opportunities to up-sell accounts by explaining new features.

Maintained call center database by entering accurate client information.

Teleperformance (North Lauderdale, FL) 08/2015-04/2016

Customer Service Representative

Answered inquiries by clarifying desired information; researching, locating, and providing information.

Quickly and efficiently resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Sold additional services by recognizing opportunities to up-sell accounts by explaining new features.

Maintained call center database by entering accurate client information.

Tristar Marketing Associates (Pompano Beach, FL) 1/2014-5/2015

Administrative Assistant

Answered, screened and transferred inbound phone calls

Performed general clerical duties including photocopying, fax and mailing

Maintained electronic and hard copy filing system

Prepared and modified documents including correspondence, reports, drafts, memos and emails

Scheduled and coordinated meetings, appointments and travel arrangements for managers and supervisors

Dunkin Donuts (Coral Springs, FL) 1/2008-1/2014

Shift Manager

Supported the training of new crewmembers

Recognized crew members for their efforts and contributions during the shift

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