Customer Service Quality Assurance

Moriamo(Abby) Tobun

**** ****** ****** **, #**** Houston Tx 77083

*************@*****.***

Mobile: 281-***-****

OBJECTIVE

To utilize my extensive Assembly experience to greatly contribute towards the development of your reputable company. I am Goal-oriented professional with significant and progressive experiences interacting with people in different environment, Productive, punctual worker with solid time management and problem solving skills, highly flexible and adaptable; able to multi-task and thrive in a fast paced environment, exceptional motivated, self-starter, quick learner who can rapidly master all the aspects of the job with limited training.

SKILLS AND TRAININGS

§Customer Service Skills

§More than 3 years in electronic mechanical assemblies

§Quality Assurance Training

§Ability to do mechanical components preparation and connector soldering

§Able to multi-task and thrive in a fast paced environment, exceptional

§Goal-oriented professional with significant and progressive experiences interacting with people

Education

High School Diploma

Associate Degree in Optometry

WORK EXPERIENCE

Parker & Halliburton: Personal Assistance Dec 2014 to Present

§Data entry, Conducting research on internet, Writing, Calendar management, Bill Pay, Run Errands, Shopping

§Responding to emails from firms and/clients.

§Assisting in everyday tasks in the office or on the go.

Systel Inc: Quality Assurance Aug 2012- Feb 2014

§Knowledge of quality assurance/control methods, principles, and practices, including

statistical analysis and sampling techniques;

§Production maintenance, repair methods and processes;

§Inspect product, testing, and measurement;

§Knowledge of the relationship of quality assurance to other activities such as contract

administration, engineering, supply;

§Skill in interpreting and applying product specifications, technical data, regulations, policy statements, and other guideline materials;

§Skill in conducting studies and investigations, problem analysis, and developing logistic documented recommendations;

§Skill in written and oral communications; and Skill in establishing effective interpersonal relationship

Sercel inc. 10/2009- 2/2012

§Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.

§Positions parts and subassemblies by using templates or reading measurements.

§Assembles components by examining connections for correct fit; fastening parts and subassemblies

§Verifies specifications by measuring completed component.

§Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.

§Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.

§Maintains safe and clean working environment by complying with procedures, rules, and regulations.

§Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

§Conserves resources by using equipment and supplies as needed to accomplish job results.

§Documents actions by completing production and quality forms.

§Contributes to team effort by accomplishing related results as needed.

Vogo Technology 01/2010-2011

(contract) Customer Service representative

§Greeter, Hostess

§Handling high volume of inbound calls busy call center.

§Research and resolving billing enquiries, organize and daily follow up.

§Explain products and services.

§Reconciling billing discrepancies

REFERENCES

Upon request

Contact this candidate