Customer Service Sales
Resume:
Tajahunda James
Brooklyn N.Y ****1 Apt 3D
*********@*****.***
Education
Kingsborough Community College
A.S., Engineering Science May 2015
Experience
Loss Prevention Ambassador: Nordstrom Rack, Brooklyn N.Y. December 2014 July 2015
● Greeted all customers entering and exiting the store in a timely, professional and personable manner.
● Provided assistance to customers and direct them to a specific area or salesperson.
● Supported the service, safety and inventory control efforts of the store.
● Responded to emergency situations, including lost of children situations.
● Aware of merchandise items at risk for theft or other loss.
● Maintained an active awareness of safety risk and hazards, communicating to management as appropriated
● Assisted in detainment protocol.
Receptionist: CTH/Hibbert Exterminating Inc., Brooklyn N.Y. July 2014 December 2013
● Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.
● Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
● Maintained data entry requirements by following data program techniques and procedures.
● Secured information by completing database backups. Sales Associate: Express, Brooklyn N.Y May 2012 September 2012
● Provided product knowledge to customers about the features, values and benefits of each product.
● Designed and visualized store design space, event space, fixtures, displays, mannequins and visual merchandise laid outs.
● Identifying customer needs and directing them to an appropriate product, while persuading customers to buy more products.
Overnight stocker; Walmart, Canton, N.Y. August 2011 December 2011
● Processed and displayed product shipments on store retail shelves within twenty four hours of delivery.
● Ensured the store was neat, cleaned and organized throughout each business day.
● Maintained inventory in the back, arranging inventory on the store floor,tagged merchandise Setting up promotional material and displays, replenishing inventory, reorganizing items Maintaining a neat and tidy store
● Worked with other store associates to achieve a high “Matinee Review” score through excellent customer service, product knowledge and follow through.
Sales Associate: The Gap, New York, N.Y. April 2008 August 2009
● Ensured store was consistently recovered and customer ready every day meeting brand standards on the sales floor and back of house.
● Shared GapCard benefits with every customer to achieve acquisition goal and increase current cardholder usage.
● Provided solutions and inspiration to customers in a fast paced retail environment. Skills
Microsoft Office Excel Word PowerPoint Customer Service Management Leadership Project Management Strategic Planning Research Mathematics Physics Public Speaking
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