Technical Support Service

DESMOND A COOPER

***** ********** ********* ***** ***#104, Laurel, MD 20723

Home: 202-***-**** - Cell: 404-***-**** - ***************@*****.*** PROFESSIONAL SUMMARY

Dependable valuable team player with the ability to bring management experience I have the willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with strong work ethic and advance complex solving skills. SKILLS

VLANS configuration * DHCP * DNS

configuration

Network Equipment Installation *

LAN/WAN Administration * PointPoint-

Point configuration

Router & Switch Configuration * Ping,

Trace-route, Show Commands * Interface,

Clock rate, configuration

PROFESSIONAL CERTIFICATIONS

Certified Cisco Network Associate, Routing

& Switching (CCNA, R&S) Credential

Pending Certified Cisco Entry Network

Technician (CCENT)

WORK HISTORY

08/2015 to Current Lead Manager

Golden Gate – Atlanta, GA

Trained and coached employee performance, inventory and supplies recruit and hire car wash staff.

Ensure that service advisors achieve customer satisfaction on all service customers. Manage overall service drive flow and production in the car wash. Responsible for 80 Loader fleet vehicles.

Trained, coached and mentored staff to ensure smooth adoption of new program. Created new revenue streams through inventory risk management. 08/2014 to 01/2015 Car rental Transporter

G.C. A.'s Car Rental – Atlanta, GA

Car rental transporter.

Transports vehicles safely within the airport to various service areas. Safely moves vehicles between airport and off- airport locations. Maintain courteous and professional behavior appearance. Ability to work with minimal supervision while maintain high emery. 09/2015 to 01/2016 Charcutier

Food Depot Supermarket – Riverdale, GA

Transport storage stock to stock areas.

Support building store displays and unloading merchandise. Rotate perishable merchandise and pull out-of-code product. Clean and ensure meat preparation room sanitation. Observe policy for every department.

Ensure neat appearance as per company's dress code policy. Meet customer requests by getting items from Meat Department counters. 2012 to 2014 Lab Support Technician

Southern University – Baton Rouge, LA

Oversee computer lab activities and provide technical support to student population with diverse issues.

Conduct basic troubleshooting methods to resolve student access to applications. Assist students with password resets to program based software. Provide guidance and technical support on steps to properly operate various software applications.

EDUCATION

2010 Associate of Arts: System Administration & Management Pacific Institute of Technology - Morrow, GA

System Administration & Management Certification

2008 Bachelor of Arts: Fine Arts Architecture Design Southern University - Baton Rouge, LA

Fine Arts Architecture Design with a minor in Architecture Design.

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