Customer Service Management

Akash Prasad

***** ****** ****** ****** **, ***** 916-***-**** *************@*****.***

Summary:

Experience in Troubleshooting and repairing electrical assemblies.

Analyzing errors in production and electronic design.

Providing guidance to other technical personnel, working with procedure updates and functionality issues, providing support to manufacturing team.

Debug prototypes, analyze, identifying both H/W and S/W issues, providing technical feedback and resolving any quality issues.

Assisting in planning and execution of various experiments to identify the errors.

Proficient in all Microsoft applications and Adobe applications.

Education

DE ANZA COLLEGE

Major: Accounting

Related coursework: Business

DIPLOMA,2010, OAK GROVE HIGH SCHOOL

Skills:

Network device and protocol configuration

Performance Management/Troubleshooting

Base Operating System Install

Scripting: Perl, Python, Bash, Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap,

Networking Protocols (OSI Model)

Copper/Fiber Optic Testing/Cabling Standard

Professional Experience

Synnex Corporation 7/30/14-Till Date

Technician

Troubleshooting and repairing electrical assemblies.

Analyzing errors in production and electronic design.

Providing guidance to other technical personnel, working with procedure updates and functionality issues, providing support to manufacturing team.

Debug prototypes, analyze, identifying both H/W and S/W issues, providing technical feedback and resolving any quality issues.

Assisting in planning and execution of various experiments to identify the errors.

Working with contributing in developing work instructions and batch records, and providing corrective actions and advices.

Coordination with other operational departments

Follow SOP and schedule to meet daily demand and quality

Ensure quality control for server to meet commercial standards

Conduct functional compatibility testing on various operating systems such as: Linux, Windows

Ability to lead, motivate, and mentor large teams of hourly associates, as well as work with management to hold associates accountable for attendance, productivity accuracy and completion of their work

Marcus & Milli-Chaps 8/1/13-2/30/14

Agent Assistant

Schedule appointments for Realtors with loan officers, bank managers, contractors and title companies.

Input and maintain all property listings.

Daily deposit of escrow funds

Summarize daily funds with Pivot tables

Summarize employee sales and neighborhood using Excel spreadsheet

Property management (collect and deposit rent and balance multiple accounts for the company as well as the CEO/Broker).

Copy, fax and file documents.

Effectively manage a high-volume of inbound and outbound client calls.

Provide excellent customer service to walk in clients and customers over the phone.

Santa Clara valley medical 6/1/12-8/1/13

Office specialist

Maintains a database for sorting and updating computer files; retrieves information from a computer using appropriate software applications, and prints reports or other materials as needed

Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses. (ICD-9)

Received training with program EPIC

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