Assets Profit/Protection Manager, CIT Messenger (Brinks)

Jonathan D. Hunter

*** ***** ****** ***. *

Indianapolis, IN 46202

***********@*****.***

Cell: 260-***-****

Dedicated Operations Manager with 7+ years of experience in Leadership, Project Management, Operations, Sales, Multi- Site Management, and Loss Prevention. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations.

Respected builder and leader operations based teams; instilled a shared, enthusiastic commitment to customer service as a key driver of company goal attainment and KPI's (Key Performance Indicators). Led by example and ensured the execution of all safety, security, quality and retention operations policies in all endeavors.

Highly motivated and goal-oriented professional with a degree in Sports Management.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Quality Assurance

Recruiting

Customer Satisfaction Enhancement

Sales & Margin Improvement

Performance Coaching

Retentions Specialist

Process Improvement

Teambuilding & Training

Advanced MS Excel and Office

Workforce Management

Project Management

Leadership

Operations Management

Weapons Training

Loss Prevention

Inventory

Professional Experience

Brinks Inc. - Indianapolis, IN

Messenger 04/15 to present

In my current role, I serve as the Cash In Transit (CIT) Messenger. In this position, my responsibilities include, but not limited to, transporting assets to and from base to banks and other commercial businesses; ATM balancing and replenishment; overall safety to all persons aboard the armored vehicles. My job as CIT Messenger also consists of performing at high level in the safest way possible. In any hostile situation that may occur, the executive decisions are made by the Messenger and must be carried out effectively to prevent injury.

Kmart - Terre Haute, IN

Asset Profit Protection Manager (APM) 08/13 to 03/2015

In this role, I oversaw and protected the company from all lost, both internally and externally. In my three years at Kmart, I was responsible for saving the company over $100 thousand dollars and helped put profit back into bottom line. As the APM, I was responsible for deterring theft internally and externally. I was responsible for working with the Store Manager and Human Resource Manager for the hiring and firing process. I worked with the local Sheriff's Department in closing cases of theft in more store and around the community of Terre Haute. As the APM, I worked under the laws of OSHA and followed the proper procedures when

Education and Training

Indiana State University

Field of Study- Bachelor of Science (BS)- Sports Management

Western Governor's University

Field of Study- Master of Business Administration (MBA)- In Progress Fall 2016

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment, and project management.

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