BARBARA A. ELLZEY

© (***) 312-***-**** acv8d4@r.postjobfree.com www.linkedin/barbaraeellzey

Career Summary

I am a highly organized, seasoned self starter who is disciplined, goal oriented, with over 20 years of customer service, managerial skills for government offices, educational organizations and direct service companies. I have comprehensive knowledge of leading productive teams, I possess excellent customer service skills and have the ability to train and motivate others. I aim to continue to use experience of customer service, education and management skills experience to achieve company goals and objectives.

Professional Experience

Educational Specialist Ada S McKinley Community Services

11/2008 to Present

Educate and assist students and parents on match colleges and universities, the college admission process, and procedures

Successfully gather all pertinent information for student success. This is accomplished

Maintain a budget of $15,000 to provide educational resources, college tours, academic incentives, ex: Act Prep, outsource tutoring by local colleges and universities students.

Reports agency service activity to U.S. Department of Education per school year for annual reporting through Evolv sysem.

Facilitates and conducts workshops with 9th-12th grades individually and in groups, to talk about U.S. college admissions and financial aid.

Attends professional counseling trainings for career and professional development.

Develops professional relationships with other agencies and programs. Great verbal communication skills, time management and organizational skills and exceptional customer skills.

Teaches student and parents how to graduate college debt free; scholarship tips and strategies

Liaison with college admission representatives facilitates meetings with students throughout the year. Collaborate with teachers, staff and parents to ensure students success.

Created a successful Breakfast for Champions with college representatives, students, and faculty.

Office Administrator, Division of Child Support Enforcement

Chicago, IL

Managed administration of a child support enforcement clerical staff

Work involved planning, organizing, and directing the work of a staff that included responsibility for assuring compliance with state and federal laws, rules and regulations, and establishment of procedures to achieve the objectives of the program.

Responsibilities also involved conducting management reviews of contract agencies as well as developing and implementing training sessions on a statewide basis

Plans, organizes, directs, and evaluates operations, designs and monitors workflow and organizational systems. Establishes controls to insure that work is completed and deadlines are met.

Provided counseling concerning work performance of lower level staff; analyzes work load trends. Ability to plan, direct, and evaluate the work of child support enforcement officers and office support staff and determines work assignments to achieve the most efficient use of available resources.

Established priorities for case work to be accomplished. Provides guidance in developing individual case plans of activity.

Assesses training needs, develops training packages, and trains staff including the training and orientation of new staff; interprets and clarifies agency, local, state and federal policies.

Holds scheduled conferences with staff concerning problems, advises them on management of their caseload, establishment of priorities, and reaching decisions.

Roosevelt University, Chicago, IL

Bachelor of Arts

Roosevelt University, Chicago, IL

Graduate classes in Training and Development

Community Services

Founder and Executive Director of Reach Leadership Program for Girls, 2009

REACH Leadership Program for Girls is a mentoring and leadership development program for girls age 5 to 18. The program focuses on academic excellence, self esteem building, financial literacy, overcoming and confronting bullying, speech improvement, integrity building, post secondary education, cultural outings, and overall building character.

Memberships & Conferences

MAEOPP Professional Conference- Member- 6 years

-Non-profit consortium of professionals with the specific purpose of leveling the playing field of educational opportunity for first generation, low income, and disabled students.

State Articulation Conference 2014

-Geared towards high school counselors and provide updates from the four-year public institutions.

Certified FAFSA Expert – 2015

-Program to support counselors and mentors who assist students and their families in preparing financially for college

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