Management Manager

Executive Profile

Accomplished executive with extensive experience in mobilization, management, delivery and governance of large and complex transformational programs across technical platforms and industries. More than 20 years of progressive management experience in IT with repeated success in leading and driving programs from inception to launch, managing global teams, implementing process improvement initiatives, directing integrated program strategy and achieving revenue performance targets.

Skills Highlights

Program, project, services management

Program financials management and tracking, budgeting, forecasting, invoicing, contract and change request management

Stakeholder management, executive status and metrics performance reporting and communications

•Integrated program work planning, progress monitoring and dependency management

•Requirements and scope management

•Release and deployment planning

•Risk mitigation, issue resolution, escalations and management

•Deliverables and quality management, process and tools design, continuous process development and implementation

•Resource management and allocation of global team members, vendor management

•Training, mentoring and people development

•Custom and packaged applications, Mainframe development

•SDLC, Waterfall and Agile development

Professional Experience

Accenture, Arlington, VA – Senior Manager June 2007 – July 2016

Program Management and Governance:

•Council for Affordable Quality Healthcare (CAQH) (Washington, DC) - PMO Lead/Program Manager of a complex Microsoft CRM transformation program with a team of over 150 Accenture resources located in 10 cities around the globe. Led design and implementation of standard processes and tools that facilitated proactive and quantitative planning, tracking and reporting of program delivery and financials across 4 towers - Systems Integration (SI), Business Process Outsourcing (BPO), Infrastructure Outsourcing (IO) and Application Outsourcing (AO); allowed structured mitigation, resolution, escalation and management of program risks and issues; and provided robust data to support Leadership decisions and timely management of stakeholder expectations.

•NBTY (Bohemia, NY) - PMO Lead of a multi-vendor Oracle Financials implementation program. Established and launched the Program Management Office to foster collaboration and allow integrated tracking and reporting of progress and dependencies across vendors. As a result, program was delivered within budget and on schedule. Planned, designed and directed training strategy to build PMO skills of client team members without prior PMO experience and who successfully executed PMO responsibilities to support succeeding programs after deployment.

•The Hartford (Windsor, CT) - Developed a new PMO model that reduced costs and increased efficiencies which included mobilization and roll-out of Work Plan and Time Management standard processes using MS Project Server and enabling a team of offshore resources to execute these. Resulted to program savings of $400k over the next 10 months, establishment of a central repository for work plan and schedule data that facilitated quantitative status reporting across all teams. The model was implemented to other projects within the IT organization. In addition, led enabling of processes, tools and resources to support business analysis and requirements management.

•Verizon Business (Ashburn, VA) - Established the Transformation Management Office (TMO) that served as the overarching governance body to oversee and monitor progress of 16 programs with 65 initiatives and fostered alignment of business case and requirements with IT development.

•Zebra Technologies (Lincolnshire, IL) – Mobilized release management process that provided standard guidelines in setting-up tools and templates to plan, manage, track and report progress of over 50 projects across 3 releases and 5 initiatives. Developed an integrated release work plan that consolidated key milestones, deliverables and dependencies across impacted initiatives and allowed timely and more coordinated execution of delivery within a release and cross-releases.

•Systems Integration Mobilization (SIM) (Various Locations) – Managed Program Management Office (PMO) mobilization efforts for Accenture Systems Integration (SI) projects within Products, Retail, Communications and High Tech, Utilities and Finance sectors, using Accenture Delivery Methods and Tools. Designed and implemented processes to support Work Plan and Time Management, Requirements and Scope Management, Issue and Risk Management, Test Management; set-up program/project management tools - MS Project, IBM Rational Clearcase, Clearquest and Requisite Pro and trained project team members on use of tools, templates.

Financial and Opportunity Management

Led successful mobilization and deployment of Accenture standard financials and forecasting tool, Manage My Engagements (MME) and Manage My Sales (MMS) for all engagements within the CAQH and NBTY accounts.

Client Data Protection and Compliance

As Account Security Information Lead, facilitated definition and roll-out of security controls across the CAQH account. Consistently exceeded the 95% monthly compliance target.

CC Pace, Fairfax, VA – Managing Consultant August 2003 – May 2007

Business and Systems Analysis, Requirements Management and Testing

Fannie Mae (Washington, DC/Herndon, VA) – Defined business requirements and GUI technical specifications to build a web-enabled application for Credit Enhancement Services Investor Reporting (CESIR).

Municipal Securities Rule-making Board (MSRB) (Alexandria, VA) – Defined business requirements for the Real Time Reporting System (RTRS) and led certification testing ensuring MSRB clients compliance to requirements prior to go-live.

CIBER/Paragon, McLean, VA – Senior Business Analyst May 1999 – March 2003

Business and Systems Analysis, Requirements Management and Testing

AT&T (Morristown, NJ/Herndon, VA) - As liaison between the IT and Marketing teams, managed development of business requirements driven by initiatives addressing AT&T’s goal of increasing market share in the local voice and data markets. As Project Manager for Customer Account Data Management (CADM), monitored and reported progress of multiple projects across multiple releases. Led initiatives to improve quality of deliverables and verify alignment of system and business requirements.

Verizon (Beltsville, MD/Arlington, VA) – As Technical Lead for Data Conversion for the Carrier Access Billing System (CABS), set-up the technical architecture for applications development and data conversion from an IMS mainframe to DB2 environment and defined data conversion requirements on the legacy platform. As Business Analyst for the Operations Support System (OSS) Performance Assurance and Metrics, generated reports and provided analysis of data substantiating system performance and compliance to parameters defined by the Federal Communications Commission (FCC).

Andersen Consulting, Manila, Philippines – Manager August 1992 – March 1999

Project Management

Ameritech (Schaumburg, IL) – As Data Manager for Y2K Flowthrough Testing, led development of a data migration strategy to set-up the end-to-end data architecture for wholesale ordering and billing applications built on mainframe, AS/400 and client-server platforms.

ALLTEL (Alpharetta, GA) – As Mainframe Development Lead for Virtuoso II, managed a diverse team of Accenture consultants and ALLTEL contractors in delivering work products that meet requirements specifications and deadlines.

NYNEX (Verizon) (Pearl River, NY) – As Release Manager, oversaw end-to-end mainframe/COBOL applications development including production support of the Carrier Access Billing System (CABS) and verified compliance with business, industry and regulatory requirements. Implemented and monitored process improvement initiatives to ensure adherence to ISO-9001 standards and Capability Maturity Model (CMM) key process areas (KPA) for maturity levels 2 and 3.

Education and Training

University of the Philippines, Bachelor of Science major in Psychology

Accenture, Scaled Agile Framework, 2015

Accenture, Account Security Information Lead Training, 2014

Accenture, Applied Program, Project and Services Management, 2014

Accenture, Managing Services Delivery Essentials, 2014

Accenture, Value Driven Program Management, 2009

Accenture, Requirements Bootcamp, 2006 (Faculty)

CC Pace Learning Institute, Agile Project Management, 2005

CC Pace Learning Institute, Use Case Basics, 2004

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