JERI BONNES

**** *********** ******, *********, ** 80534 acv8bl@r.postjobfree.com 303-***-****

SKILLS & ABILITIES

Windows OS, Microsoft Office 2010-2013 (Word, Excel, PowerPoint, Outlook), Adobe applications and tools, PeopleSoft/Oracle - Campus Solutions, SIS - Student Information System, Desire2Learn, Singularity, CRM, Parchment Exchange

Snag it, 10-Key by-touch, most office machines

EXPERIENCE

TRANSCRIPT COORDINATOR, TECH III, ENROLLMENT & RECORDS REPRESENTATIVE, UNIVERSTIY OF COLORADO AT BOULDER

REGISTRAR’SOFFICE – 40 HOUR WORK WEEK

NOVEMBER 2010 – PRESENT

Served the University as the transcript expert, receiving 95% customer service satisfaction (highest on campus, according to the Senior Exit Survey). Manage daily schedules for employees. Track projects, finances, and maintain spreadsheet and revenue reports. Prioritization is a daily event, with different scenario’s each day. Provided technical support and troubleshooting for customers within the Parchment Exchange system and provide new ideas and strategies for better customer service. Fostered professional relationships with software vendors and worked directly with trouble-shooting and testing of software, working with our UIS/IT group. Provided on-going support and training to managers, transcript assistants, and fellow enrollment services staff, including training of other departments, along with the training in Parchment Exchange for the Denver and Colorado Springs campuses. Developed familiarity with all colleges’ programs, policies and procedures, deadlines and dates, as well as with the academic policies and procedures across the campus and for each college. Assisted students, faculty, staff, and the public with registration and records procedures via telephone, fax, direct contact, mail, email, and online instant messaging. Performed duties including, but not limited to, registration assistance/drop/add, enrollment services, records transactions, communication, customer service, verifications, and transcript processing needs for students, alumni, campus departments and other offices, along with investigators and 3rd party requests.

ENROLLMENT AND RECORDS, DEGREE’S & DIPLOMA’S, ADMINISTRATOR II UNIVERSITY OF COLORADO BOULDER, REGISTRAR’S OFFICE – 40 HOUR WORK WEEK

NOVEMBER 2009 – NOVEMBER 2010

Processed diplomas for the University; printed diplomas, filled/mailed orders, processed payments, created graduation lists, and corrected errors within student records. Delivered quality, timely and proper documents to all information inquiries for student records. Displayed strong technical skills; learned and mastered the Student Information System. Provided on-going support to managers, enrollment services staff, and student staff. Used many platforms to assist and track inquiries via telephone, direct contact, email, and online instant messaging

DISPENSING OPTICIAN, ASPEN EYEWEAR, BOULDER, CO

1990 – 1992

Assisted customers with personal measurements, prescriptions, and frame selection. Customized and fit frames for comfort and adjusted as appropriate. Opened and closed the register daily.

BOOKKEEPER/CUSTOMER SERVICE/TRAINER/ CASHIER, ALBERTSONS, BROOMFIELD, CO

1981 – 1990

Administered weekly payroll for 70+ employees, tracked daily gross sales totals (individual department and overall store) and reported to Colorado Division Managers and Corporate Headquarters. Trained new employees. Provided remote store assistance. Led the customer service desk, addressed customer complaints, concerns, and questions. Handled money-order, lottery tickets, coupons, movie rentals and film transactions.

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LEADERSHIP

Supervised student workers, including the hiring, training, allocating salary and raises, assigning and prioritizing work, performing performance evaluations and conducting interviews for the hiring of student work positions. Transcript lead - providing training to Denver and Colorado Springs campuses, along with internal staff and other campus departments. Performed processing, troubleshooting, and technical support to customers.

CERTIFICATES & SEMINARS

Fred Pryor Seminar – How to deliver Exceptional Customer Service, November 2015

Fred Pryor Seminar – How to Communicate with Tact and Professionalism, October 2015

Fred Pryor Seminar – The Ultimate Supervisor, February 2015

Fred Pryor Seminar, Career Track - How to be an Assertive Manager or Supervisor, December 2014

Fred Pryor Seminar – E-mail Etiquette: The DOs and DON’Ts of Professional Communication, Spring 2013

New Horizons – Microsoft Word, Excel, PowerPoint, Spring 2013

VOLUNTEER EXPERIENCE

FAIRVIEW HIGHSCHOOL VARSITY/JV/FRESHMAN LACROSSE, TEAM MANAGER

FAIRVIEW HIGH SCHOOL, BOULDER, CO 2006 - 2010

Worked closely with the coaches to distribute team information to parents and players for game schedule, special training events and equipment requirements / orders. Organized parental volunteer duties and schedules and delegated parental duties to assist with snacks, game table, field setup, game statistics collection, and recognition dinners.

Distributed order-forms for apparel and gear, collected forms and payments, organized master inventory, placed order with suppliers, received merchandise and redistributed to each player and coach. Reconciled costs and receipts to ensure a balanced account.

YOUNG WOMEN’S YOUTH GROUP, PRESIDENT (AGES 12 – 18 YEARS OLD)

THE CHURCH OF JESUS CHRIST OF LADDER DAY SAINTS, BOULDER, CO 2005 - 2008

Worked closely with young women to define their goals and aspirations and performed individual progress interviews. Reached out to the less-active girls by performing service projects and visiting them. Performed service projects including, but not limited to, cleaning church facilities used for supervised visitation with troubled families, weeding and landscaping duties for the elderly, adopting a grandparent, and service/chores for adopted grandparent families. Wrote and distributed notes and monthly newsletters. Planned weekly activities with the youth group presidency, consisting of a monthly service project, a spiritual experience, a personal progress activity, and other activities in areas of health and beauty, fitness, education, and family.

PRIMARY YOUTH GROUP, PRESIDENT (AGES 3 – 11 YEARS OLD)

THE CHURCH OF JESUS CHRIST OF LADDER DAY SAINTS, BOULDER, CO 1997 - 2001

Worked closely with leaders and teachers over the primary-age children. Planned monthly activities, including weekly lessons. Wrote and distributed notes and monthly newsletters to the leadership within the group. Planned weekly activities with the Primary presidency, and attended monthly leadership reporting meetings.

REFERENCES

Available upon request

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