Customer Service Sales

Kalia M. Picott

** *. ********* ***. 609-***-****

Trenton, NJ 08618 *******@*****.***

PROFILE To give the utmost satisfaction to the customer while doing my job as per the high standards put forth by myself and the organization I would work for.

Able to handle all duties regarding to clerical and customer service.

Excellent communication skills and fluency in English and local languages.

Ability to work independently and under pressure.

Proficient with computer literate such as Microsoft Word and Internet.

Able to do other duties as assigned.

EMPLOYMENT

07/2015 – Present Stower Amazon Fulfilment Center

Duties included but were not limited to: packing items carefully and efficiently to be sent out for customers. As well as taking inventory of the items the arrive at the facility and also preparing items to be received from the cargo trucks.

EMPLOYMENT

03/2012 – Present Sales Associate Old Navy

Duties included but were not limited to: Constantly keeping an excellent office environment and relationships with other assistants with a helpful and cheerful attitude. Responsible for communicating with customers regarding to sales on daily basis. Responsible for counting sales totals (called being a cash handler) for the entire day. Entrusted with the office/safe keys for placing nightly deposits into the safe at the close of the work day. Handling the requests and inquiries of customers at all times. Done various duties including securing store and other various duties related to customer care. Experience in arranging exhibitions in the store. Responsible for other duties as needed.

08/2012 – 11/2005 Assistant Teacher Carolyn Stokes Preschool

Duties included but were not limited to: Assisted with planning and implementing programs, Organized various outdoor and indoor games, Updated the head teacher and parents regarding any problems, Taught good eating habits, Assisted in purchasing suppliers and in maintaining equipment, Participated in parents' conferences, Assisted in maintaining attendance and classroom records, Participated in direct service team meetings, family staffing and parent meetings. Performed developmental screenings, maintained safe and healthy developmental programs.

09/2011 – 01/2012 File Clerk Department of Corrections

Duties included but were not limited to: File away any important information into the correct places Complete the urinaly sis of any recruits trying to become a corrections officers. Responsible for pulling information for the recruits.

Answering telephones and being able to handle large amounts of files and lifting.

08/2008 – 06/2012 Sales Associate/ Customer Service Kohl’s Department Store

Duties included but were not limited to: Operating the cash register. Pinpointing desired items for customers. Assisting co-workers with varies jobs. Accurately complete monetary transactions. Ensure store is neat in appearance and presentable at all times. Responds to customers’ inquiries and/or complaints according to store policy.

REFERENCES

Available Upon Request

EDUCATION

Graduate of Trenton Central High class of 2009

Mercer County Community College

Major – Criminal Justice

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