Customer Service Manager

OBJECTIVE

My objective is to contribute the skills and experience I have gained in my career to your company in a meaningful and productive way.

SKILLS

Organization: Strong ability to multi-task and prioritize issues

Microsoft Office: Word, Excel, Publisher, Powerpoint, Access

Graphics: Create, Design, Layout, Production, Publisher, Corel, Photoshop, Illustrator

Communications / Proofreading: Create, Edit, Produce, Distribute

Accounting: Reconciliation, Bookkeeping, Recordkeeping, QuickBooks

Customer Service: Listen, Ask Questions, Resolve Problems, Develop Relationships

Problem Resolution: Quick reaction, Follow to completion, offer alternatives

Sales: Inquire, Listen, Present Options, Close the Sale, meet/exceed Quotas, Report

Supervise employees: Motivate, Train, Performance Standards

Trainer / Presenter / Public speaking: Content, Format, Present

Systems Management: PC Network, Peripherals, Software

EXPERIENCE

WE PLUMB

December 2015-July 2015

Office Manager and Bookkeeper

Maintained accurate records in QuickBooks

Multiple Checking accounts, Multiple Credit Cards, Contractor Invoices

Real Estate records for Purchase, Renovation and Sale

Customer Service

Materials purchase and transport

THE HOME DEPOT

April 2014 – December 2015

In-Home Sales Consultant

Home Depot Interiors

Interaction with customers in their home

Presentation of HDI cabinet refacing products

Presentation of Quote and Financing options

Closing and Transaction Processing

•Special Services Associate

•Fast moving, intensive Customer Service

•Ability to multitask and prioritize multiple customers

•Problem resolution from simple to complex

•Suggestions for alternatives to requested product or service

•Develop great relationships with regular customers

•Ability to interact on a mature and engaging manner with all customers

•Management and Monitor of Online Shopping and Shipping Service

•Handle increased number of orders that are coming via online services

•Stay up to date on software changes and processes

•Interact with In-store associates and Online customer service to resolve issues

•Provide great customer service to online customers

•Switchboard for entire store

•Answer multiple calls while interacting with customers at the desk

•Determine customers need and transfer to appropriate department

•Assist customers when department associate is not available.

•Interactions with Management

•Update managers on issues that need to be dealt with

•Offer suggestions for improvements and changes that would improve productivity

•Assist managers as requested

THE PARK PET RETREAT & OPEN ARMS DOG RESCUE

September 2008 – September 2013

•Owner/Operator of Doggie Daycare, Boarding, Grooming and Training Facility

•Responsible for all facets of the business

•Day-to-day business management and decisions

•Employee hiring & firing, conflict resolution

•Establish and enforce kennel processes and procedures

•Monitor health and well being of all dogs in our care

•Facility manager responsible for condition, repairs or changes

•Front desk manager, accurate recordkeeping

•In depth customer interactions

•Problem identification and resolution

•Director Open Arms Dog Rescue 501(c)3 Non-Profit Organization

•Pulled dogs in jeopardy of euthanasia from kill shelters.

•Arranged all medical treatment and procedures

•Administration of medications and treatment of wounds

Vet Assistant Skills: Restrain, draw blood, injections, nail trims

•Publicized adoptable dogs via a variety of media.

•Took dogs to offsite adoption events.

•Reviewed Adoption Applications for approval or dismissal.

•Met with potential Adoptors and visited their homes.

•Finalized Adoption for over 300 dogs in 3 years.

INVESCO, INC.

January 1979 – June 2006

•Administrative member of the “Original 12” when the company was founded Jan 1979

•Portfolio Administrator: Responsible for the accuracy of data portfolio managers used to make investment decisions. Reconciled portfolios with custodian banks. Produced quarterly reviews for clients.

•IT Manager for 10 years, gaining INVESCO recognition as a leader in the use of technology for portfolio management and accounting, as well as marketing presentations.

•Primary liaison with tech companies for resolution of problems and new capabilities. Managed hardware inventory.

•Support position for portfolio management, trading and administration staff.

•Graphics: Produced charts & graphs for use in marketing and quarterly presentations.

•Designed pieces that were used by company for many years.

•Developed processes and procedures in order to comply with new laws and requirements

•Proxy Voting: Implemented process for accurate receipt, recording, voting and accounting on behalf of our clients

•Class Action Suits: Implemented process for accurate receipt, recording, decisions and accounting on behalf of our clients

•Portfolio Administration Associate:

•Facilitated creation of Portfolio Administrator team that worked independently of Portfolio Managers.

•Standardized the position functions in order to facilitate back-up and coverage.

•Hiring: PA Team was responsible for interviewing, testing and selecting candidates

•Formed team member committees to review issues, then make proposal to Management.

•Served as point and support person for the team of 20 to assist them with accounting or technical problems.

•Global Asset Allocation Portfolio Assistant

Invited to join the management group developing a new Global Asset Allocation product.

•Responsible for ensuring the accuracy of portfolio data for use by the management team.

•Developed critical processes used to produce client-specific quarterly reviews and reports.

EDUCATION

•Okaloosa-Walton Junior College, Education tract

•Choctawhatchee High School, Honor Roll

Contact this candidate