Customer Care
Resume:
CURRICULUM-VITAE
SHIPRA
Lucknow-226024
Uttar Pradesh
Mobile : +91-919*******
Email : ***********@*****.***
CAREER OBJECTIVE :
A dynamic position in an organization where I can contribute to success of the organization and simultaneously enhance my skills, strengths and overall portfolio.
SUMMARY :
Completed B.Pharm from Hygia Institute of Pharmaceutical Education & Research (HIPER), Lucknow.
Quick learner, motivated and dedicated to the purpose of excluding job meticulously.
Competent to multitask and perform my duties effectively.
Working Experience:
Worked in Moraceae Pharmaceuticals Pvt. Ltd. As a customer care Executive for 1year.
Worked in ORGANIC INDIA Pvt. Ltd.customercare executive for 1year .
Worked in Meru Cabs Pvt. Ltd. as Telecaller Sales Executive for 7months.
Working in Your Services Group Pvt. Ltd. as Officer Sales Operations from 18 Jan 2016 till date.
Professional Experience:-
Your Services Groups Pvt Ltd.
OFFICER SALES OPERATIONS
Calling up customers.
Keeping proper follow up with customers and managements.
Maintaining records for management review.
Dealing with customer's query and complaints.
Meru Cabs Pvt Ltd.
Telecaller Sales Executive
Calling up customers.
Keeping proper follow up with customers and managements.
Maintaining records for management review.
Co-ordinate with sales target.
Dealing with customer's query and complaints.
Organic India Pvt. Ltd.
Customer Care Executive
Calling up customers.
Keeping proper follow up of dispatching of goods and receiving of same by customers with dispatch department as well as with courier services.
Maintain Records for management review.
Coordinate with Sales Target .
Promoting companies products & services to identified and prospective client
Filing, Documentation and admin work.
Coordinating with accounts for generating Invoice against each purchase order.
Dealing with customer's product related query and complaints.
Moraceae Pharmaceuticals Pvt. Ltd.
Customercare Executive
Calling up C&F and Stockiest.
Keeping proper follow up of Dispatching of Goods and Issuing of Credit Note Copy
Maintain Records for management review.
Coordinate with Sales Target with the stockiest.
Promoting companies products & services to identified and prospective clients.
Maintain CRM with stockiests & C&F.
Filing, Documentation and admin work.
Coordinating with accounts for generating Invoice against each purchase order.
INDUSTRIAL INTERACTION :
Study of production in Cipla in Goa, july,2011.
Four Weeks Industrial Training on Tablet, Liquid, Capsule, Powder, Packaging & Quality Control Section in Uttar Pradesh Drugs & Pharmaceuticals Ltd. UPDPL), Lucknow.
ACADEMICS:
B. Pharma
Gautam Buddh Technical University
2008-12
Intermediate
C.B.S.E. Board
2007
High School
C.B.S.E. Board
2005
COMPUTER KNOWLEDGE
CCC certificate.
Computer Fundamental, MS-Office Tools, Internet Operation.
ACTIVITIES :
Active in organizing college functions & other events.
Participated in National Seminar on Technological Advances in
Pharmaceutical Education & Research 2010 held at Ganna Sansthan,
Dalibagh, Lucknow.
Have regularly won prizes in the college competition.
PERSONAL DETAILS :
Father’s Name : Mr. Pradeep Kumar
Date of Birth : 27 Jan 1990
Language proficiency : Hindi and English
Marital Status : Single
Gender : Female
Nationality : Indian
DECLARATION :
I hereby declare that all the informations provided above are true to the best of my knowledge.
(SHIPRA)
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