Customer Service Manager
Resume:
Bikash Poudel
Contact address –( Seoul, Korea )
Mobile: [+821*********] E-mail: [***********@*****.***]
Personal Profile Statement / Career Objective
I am a passionate, organised, customer-focused Indian Chef who enjoys the day-to-day preparation and serving of food and drinks. I have worked in the hospitality sector since 2005 in order to do things that I enjoy the most; cooking and delivering excellent customer service to satisfied customers.
Achievements
Covered Assistance Chef for 4 Years in Maharaja Indian restaurant at Grand Hotel (4 Star Hotel)
Website: www.grandhotelnepal.com
Covered Assistance Chef for 4 Years in Wild Life Camp Resort
Website: www.hotelwildlife.com
Completed Training in Cooking for 6 months under Fishtail training Institute.
Education
I have completed my high level sturdy +2 from Achievers College (Nepal)
Employment and Work Experience
May 2005-Feb 2009
Indian, Continental and Nepali Cook:
Hotel Wild Life Camp
Assisted chef in the preparation of food (such as dishes, salads and desserts)
Preparing breakfast, lunch and dinner for customers
Plating and serving all the food in a delicious and professional standard
Cleaning the kitchen floor, table surfaces and front restaurant
Assisting the Head Chef with menu planning
Covering for the Head Chef’s duties and responsibilities in his absence
Demonstrating an in-depth knowledge of all menu to customers
Taking orders in person and on the phone.
Handling payments and operating the till
Dealing with customer complaints, compliments and queries
Performing stock rotation through the day
Operating kitchen machinery
March 2009- September 2013
Indian, Continental and Nepali Cook:
Grand Hotel Kathmandu
Serving food and drinks
Assisting the kitchen staff with their duties
Performing date checks on a daily basis and removing out of date items
Setting up the kitchen in preparation for a shift
Maintaining a high level of cleanliness and hygiene throughout the restaurant (including performing cleaning duties and waste disposal)
Assisting with the plating of meals to an very high standard
Ordering and maintain stock levels
Ensuring the kitchen is in an organised and tidy state
2014- Present
General Manager:
Little India resturant – Korea
Recording and monitoring the temperature throughout the day
Ensuring that prepared dishes are presented aesthetically
Recycling food in an appropriate manner
Washing and preparing food before it is cooked
Enquiring with customers regarding allergies, preferences and special requests and preparing food accordingly
Inspecting food before it is served to customers
Cutting vegetables to be used for salads, soups and dishes
Liaising with suppliers to order vegetables, frozen food, meats etc
Ensuring Health & Safety and Hygiene standards are followed at all times
Professional Training and Qualifications
Training Centre Nepal trainee for food operation with B+ Grade.
Fishtail training iinstitute trainee for food preparation.
Skills
Excellent customer service skills at all times and in all circumstances
Outstanding interpersonal and communication skills
Exceptional cooking and food presentation skills
An ability to stay calm under mounting pressure
A natural flair with ingredients
Attention to detail (particularly in food preparation and presentation)
Hobbies and Interests
My greatest passion and strength is cooking; which is why I have chosen to make it my career and make a living out of it. I see preparing meals as a hobby since it is an evolving, dynamic process which is always full of delicious surprises. I also enjoy socialising with my family and friends and going to the cinema.
Areas of Expertise
Developing menus
Kitchen management
Signature cocktails
Hospitality
Food purchasing
Stock control
Food costs
Budgetary control
Language: Writing Reading Speaking
Nepali Excellent Excellent Excellent
Hindi Good Good Excellent
English Good Good Good
Korean Average Average Good
Personal Detail
Date of Birth :1988,
Gender : Male
Marital Status : Married
Nationality : Nepali
Religion : Nepali
Present Address : Seoul, Korea
Permanent Address: Kathmandu, Nepal
References
Referee 1: Referee 2:
Name: Narayan Prasad Pokhrel Name: Shankar Saiju
Post: Director Post: Managing Director
Company: Fishtail training Institute Company: Wildlife Camp Resort
Address: Baluwatar Kathmandu, Nepal Address: Chitwan, Nepal
Tel: +977 985*******/014428521 Tel: +977 985*******/014380605
Email: **@********.*** Email: ******@*****.***
Referee 3:
Name: Shekhar Kumar Regmi Referee 4:
Post: Human Resources Manager Name: Rudra Sharma
Company name: Grand Hotel Post: Managing Director
Address: Kathmandu Nepal Company name: First Nepal Curry Story
Tel: +977 985******* (Restaurant)
Email: ****@***************.*** Address: Korea
Tel: +82-622******/029298771
Referee 5:
Name: Kim yongil
Post: Managing Director
Company name: Little India Restaurant
Address: Korea
Tel: +82-025******
Contact this candidate