French

FIRST NAME: QUDDUS

MIDDLE NAME: MBANGU

LAST NAME: ZOKA

LINEAR CONDO MAYAPIS YAKAL MAKATI CITY

PERSONAL PROFILE

DATE OF BIRTH: 29/07/1993

NATIONALITY: CONGOLESE

PLACE OF BIRTH: DEMOCRATIC REPUBLIC OF CONGO (KISANGANI) MARITAL STATUT: MARRIED

CONTACT: +639*********

EMAIL-ID: ************@*****.**

LANGUAGE

FRENCH

ENGLISH

SWAHILI

LINGALA

HOBBIES

*SOCCER

*TENIS

*MOVIES

SKILLS

PROFICIENT IN MS OFFICE APPLICATIONS

TEAM PLAYER

ABILITY TO ADAPT TO NEW ENVIRONMMENT AND WORK UNDER PRESSURE EDUCATION BACKGROUND

2000: 2004: TENAFET CERTIFICAT (DEMOCRATIC REPUBLIC OF CONGO) 2004 –2006: FRENCH COURSE ECOLE BELGE (DEMOCRATIC REPUBLIC OF CONGO) 2006-2011: COLLEGE MAELE 12TH (DEMOCRATIC REPUBLIC OF CONGO) 2011 DECEMBER-2012 FEBRUARY: ISTITUTION OF INLINGUA ENGLISH COURSE (INDIA) 2012 –2015: BACHELOR OF BUSINESS MANAGEMENT (INDIA) 2012-2015: DIPLOMA IN HUMAN RESSOURCES (INDIA)

WORKING EXPERIENCE

2010 JANUARY -FEBRUARY 2011: MARKETING AGENT PYGMA (DEMOCRATIC REPUBLIC OF CONGO) 2015 MARCH –JUNE 2015: TECHNICAL SUPPORT AND TECHNICAL ASSISTANCE SERVICE FOR SALE IN TLC BPO VOICE PROCESS ON FRENCH

POSITION (INDIA)

.Answering inbound calls from customers with technical issues

.Project ownership and resolve the user's issue

.create a ticket and document all steps done

.present to the user anti-virus to prevent the issue they just have

.sell the product and close the ticket

2015 AUGUST -UNTIL NOW: IT HELDESK AT STEFANINI ON FRENCH POSITION (MANILA)

.Working for Stefanini (technical support)

.My role is to receive inbounds calls from the users having the technical issues or having any questions and also to make outbound calls when needed

.To make sure to understand the user’s need by paraphrasing the reason for what they are calling need

.To acknowledge user’s issue if needed

.To project ownership to resolve their issue

.To do all steps possible to resolve the user’s issue

.If unable to resolve it to follow the procedure to escalate the case to the next level of support where there issue can be done

.To create a ticket and mention also in the all steps done with user on the phone (what is not document was not done)

2016 MARCH: I RECIEVED THE CERTIFICATEOF TOP FRENCH TECHNICIAN DECLARATION

I HEREBY DECLARE THAT THE ABOVE IS CORRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF

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