Customer Service Professional

Megan L. Johnson

Customer Service Professional

Phoenix, Arizona 480-***-**** **************.**@*****.***

ww.visualcv.com/meganljohnson

**/**** - *******

**/**** - *******

**/**** - **/****

Independent Sales Representative

Avon

Maintain assigned account bases while developing new accounts. Process all correspondence and paperwork related to accounts. Prepare promotional plans, sales literature, media kits, and sales contracts, using computer.

Determine advertising medium to be used, and prepare sample advertisements within the selected medium for presentation to customers.

Locate and contact potential clients to advertise having a job as an independent contractor.

Attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase knowledge. Contact customers to persuade them to purchase merchandise or services. Explain products or services and prices and demonstrate use of products. Arrange buying parties and solicit sponsorship of such parties to sell merchandise. Answer questions about product features and benefits. Circulate among potential customers or travel by foot, truck, automobile, or bicycle to deliver or sell merchandise or services.

Write and record orders for merchandise or enter orders into computers. Distribute product samples or literature that details products or services. Independent Contractor (Secret Shopper)

ATH Power Consulting

Read frequently received job offers for 'shops' via email Apply accordingly for any/all selected 'shops'

Select the appropriate locations and dates/times according to my schedule or where I live for any 'shops' currently applying for.

Perform and complete any assigned undercover 'shops'. Evaluate the performance or honesty of employees (or a company as a whole) by posing as a customer.

Conduct private investigations on a regular, paid basis. Observe and document activities of assigned individuals or businesses then report findings. Write reports or case summaries to document 'shops'. Cashier-Assistant Manager

Burger King

I was hired here to be a cashier; but due to a sudden major shortage of workers (along with my impressive work ethic as well as useful ideas for productivity improvements and advertising), within the first month of employment I was promoted to Assistant Manager. My duties after the promotion consisted of the following: Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash Service-oriented with a 4 year

background in combining management

and customer service expertise. Core

proficiencies include: the ability to

think/act independently without any

immediate supervision; a strong need to

be punctual, follow rules, and abide by all

company policies without exception; as

well as the constant motivation to go

above and beyond when dealing with

customers wants/needs. Maintains

excellent communication and time

management skills, and handles tasks

with accuracy and efficiency. Passionate,

motivated, and reliable with a drive for

excellence in all areas of the job; including

those areas most employees consider

"unnecessary". Dedicated to the highest

levels of customer satisfaction and

meeting aggressive business/personal

goals. Has the unique ability to relate to

diverse clients which helps to close high-

dollar sales in both slow and busy shifts.

Friendly and enthusiastic, and will almost

instantly match the highest rated

individuals at the company from the

ability to learn new tasks quickly and

efficiently. Truly an asset when employed

as a position in any customer service-

based environment.

English Language

Speaking

Reading Comprehension

Writing

Active Listening

Learning Strategies

Instructing

Psychology

Persuasion

Negotiating

Social Perceptiveness

Therapy & Counseling

Customer Service

Work History Professional Summary

Skills

https://www.visualcv.com/meganljohnson

01/2014 - 07/2014

receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales. Enforce safety, health, and security rules.

Establish and implement policies, goals, objectives, and procedures for their department. Confer with potential customers regarding their needs and advise customers on what to purchase.

Monitor customer preferences to determine focus of sales efforts. Describe merchandise and explain use, operation, and care of merchandise to customers. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Answer customers' questions, and provide information on procedures or policies. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Sort, count, and wrap currency and coins.

Supervise others and provide on-the-job training.

Despite all my advancement and achievements, my beginning salary was never changed to match the promotions I was given. After five months without any of the appropriate or promised raises, I was forced to terminate my employment. Cashier-Shift Manager

Einstein Bro's Bagels

Here I began as a cashier and, similar to Burger King, after only three short months I was promoted to Shift Manager. My duties as manager consisted of the same duties I had as cashier along with a few extra responsibilities as well as a bit more authority among the other employees. Once promoted, I was in charge of the following: Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers.

Process merchandise returns and exchanges.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Supervise others and provide on-the-job training.

Stock shelves, and mark prices on shelves and items. Compute and record totals of transactions.

Compile and maintain non-monetary reports and records. Service Orientation

Public Safety & Security

Telecommunications

Sales & Marketing

Time Management

Administration & Management

Critical Thinking

Judgement & Decision Making

Complex Problem Solving

Operations Monitoring

Management of Personal, Financial, &

Material Resources

Education & Training

Quality Control Analysis

Clerical Skills

Computers & Electronics

Mathematics

Systems Evaluation

Troubleshooting

Equipment Maintenance

https://www.visualcv.com/meganljohnson

06/2013 - 12/2013

03/2012 - 07/2013

After only my first week on the job here, I was already making my way up the leaderboard in customer's survey comments (The person who had their name mentioned the most often in customer surveys with a satisfied outcome would hold the top spot on the leaderboard). Once a month had passed, I was #1 on that same leaderboard; and I maintained that position until I terminated my employment. I left due to an unfortunate series of events that led to me moving across town without the means to commute.

Office Assistant (Temp.)

H.W.Johnson Concrete Construction LLC.

Due to my father changing his business from a 'Co.' to a 'LLC.' company, he needed some extra help in his office to change all files, documents, etc. over to the new format. I came into this position expecting to stay no longer than 1 - 2 months; but I was asked to stay several months longer due to my quality of work, along with the improvements my presence had helped bring to the company. My duties as office assistant consisted of the following: Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Make copies of correspondence or other printed material. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Develop or maintain internal or external company Web sites. Hostess

Black Angus Steakhouse

As a hostess I had mostly responsibilities that consisted of dealing with the restaurant's guests and simple cleaning procedures. Eventually, I was also put in charge of training any newly hired hostess. Specifically, all of my duties were:

Answer telephone calls and respond to inquiries or transfer calls. Greet guests and seat them at tables or in waiting areas. Provide guests with menus.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Take and prepare to-go orders.

https://www.visualcv.com/meganljohnson

Operate cash registers to accept payments for food and beverages. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Inspect dining and serving areas to ensure cleanliness and proper setup. Receive and record patrons' dining reservations.

Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Direct patrons to coatrooms and waiting areas such as lounges. Perform marketing and advertising services.

Spark conversation with a minimum of 100 customers per work-week to persuade them to sign up for the company's membership program: "The Prime Club". After working for this establishment over a year at minimum wage without any raises, being obligated to work nearly every holiday with the exception of Christmas day without receiving any of the standard extra pay for working on a holiday, and after not receiving any extra pay for any overtime hours worked; I realized that I was being mistreated as an employee. This realization is what lead me to quit this job.

GED - 2013

Frank X Gordon Learning Center

GED Certification

Education

https://www.visualcv.com/meganljohnson

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