Customer Service Computer Science

• More than * years successful experience in medical claims and support with recognized strengths in patient management, problem-solving and trouble-shooting, filing all types of bills, transcription, implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills & learns quickly - 100 GPA in Computer Science.

• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, SOAP.

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as "Total Quality Customer Service Professional."

• Develop plan, conduct audits and variance analyses for 30 day turn around in claim payment.

• Top Collector for 2 consecutive years

• Recoupment of $23,000 otherwise written off.

• Proactive planning led to notable increase in morale in all departments.