Customer Service Administrative Assistant

Sawanda Tiann Langston

*** **. **** ******** ***********, Georgia 30281 ****************@*****.*** 678-***-****

Qualifications Summary

Dedicated, ambitious, and reliable professional offering over 18 years of experience in excellent customer service, healthcare administration, and scientific laboratory with outstanding skills in problem solving/troubleshooting, recommending sensible solutions, and effectively motivating staff to implement them in a spirit of collaboration, excellent communication skills, interpersonal skills, and confident with individuals at all levels as well as self-motivated, efficient, resourceful and reliable under pressure.

CORE SKILLS

oScheduler

oSpecimen Collector

oMedical Terminology

oLaboratory Equipment Calibrator

oDetailed oriented and resourceful in the completion of tasks with the ability to multi-task effectively.

oHIPPA Certified

oCall Center

oReceptionist/Clerical

oProficient in MS word, Excel, PowerPoint

oFax, Copiers, Scanner, and 60 wpm

oTroubleshooting/Problem

Solving Skills

oDemonstrate ability to function well as a team player as well as working independently to achieve objectives.

oPrioritize Competing Demands

oExcellent Customer Service Skills

oP.O.S.T Certified

oDetention Officer

oShred documents

oAnswer inbound and outbound calls

Expertise Professional Experience

Law Enforcement

Detention Officer 02/04 – Present

Employer: DeKalb County Sheriff Office

4425 Memorial Drive Decatur, 30032

Salary: $ 42,000 annual, 45 hours/week

Supervisor: Timothy Calhoun 404-***-****, may be contacted

oPOST Certified, Customer Service Certified, Clerical/ Secretarial, GCIC Certified, Administrator, Screen calls, visitors, paperwork submission, faxing, verifying information with other agencies, Bonding, Releasing, Receiving Payments, answering multiple phone lines, fingerprinting, scanning, verifying documents, shredding documents, filing documents and maintaining file equipment, Record retention, Maintaining Logbook on all scans, telephone verifications, and faxes, Check emails for daily mail

oCPR Certified, Jail Officer, Expandable Baton Certified, Oleoresin Capsicum Certified, Daily log on all activities relating to inmates, escorting visitors and civilian staff, escorting Nurse when distributing medication, Sick calls, Distribution of meals, Security checks, Photographing inmates and property, Booking inmates, Assisting inmates with questions, transport inmates to and from locations using proper protocols, Performing consistent Watch tours to make sure all inmates are alive and breathing, conducting cell inspections to prevent contraband for the safety of staff and inmates

Quality Assurance and Production

Quality Technician 03/12 – 04/14

Employer: Contract Packaging Incorporation (TechUsa)

13100 Independence Drive, Covington, Georgia 30014

Salary: $ 40,000 annual, 35-40 hours/week

Supervisor: Miranda Archer (404)- 483- 7417, may be contacted

oTesting/Analysis protocol of Food Products, Enforcing Food Safety and Employee Safety, HACCP knowledge, Clerical/Administrative, Data Entry/Filing/OLX Data, supervising laboratory and production areas, Calibration of Laboratory Equipment, Raw material, resolution of transaction processing rejections.

oRecording supplier shipment confirmations, working with internal and external to resolve order processing/ shipment errors, customer sales orders- add freight and tracking numbers.

oInvestigate/Reviews and determines changes or adjustments required to the material master records based on analysis determinations

oShipping and Receiving Inventory

oDaily resolution of receiving problems issues supplier deliver lead time issues, quality assurance requirements, and supplier change notification

oEvaluating the company’s product specifications and examining them with customer requirements, reporting to supervisors regarding damages to racks, faulty equipment, or any other safety hazards, weighing products or materials, and recording weight and further production information on labels and tags, knowledge of laboratory instrumentation and computer systems to collect and record data

o Performing advanced assays requiring precise analytical skills and understanding of biology and chemistry principle

oMaintain data integrity and ensure compliance with company SOPs and specifications, FDA, GLP, QSR and cGMP regulations

o Participate in functions involving teams, which impact production, increase efficiency, solve problems, improve quality

oPerform laboratory and manufacturing audits as required. Audit and update, as required, plant SOPs

EDUCATION:

Voorhees College December 2003

Bachelor of Science, Biology – Magna cum laude GPA: 3.6/4.0

Ashford University March 2012

Master in Healthcare Administration GPA: 3.4

CERTIFICATIONS:

P.O.S.T, CPR, Customer Service, CDL Class B, GCIC, NCIC

VOLUNTEER EXPERIENCE:

Administrative Assistant, 11/96-04/98

Grady Healthcare Clinic, Atlanta Georgia, 10-20 hours per week

Schedule and confirm appointments, file paperwork, follow-ups with clients, patient intake and discharge, verifying insurance, submit insurance claims, faxing, copying, printing

Contact this candidate