see resume

Lydia Johnson

**** ********** ***** ● White Plains, MD C - 301-***-**** **************@*****.***

Administrative Office Professional Committed to providing professional excellence

Dedicated administrative office professional with over 10 years of personable approach, outstanding business office operations support, strong customer relation skills and recognition for improving operational systems, performance, and processes; Dedicated and focus individual who excels at prioritizing, multi-tasking and following through to complete project goals.

SKILLS OF EXPERTISE

Outstanding Customer Service

Commitment to accuracy and attention to detail

Strong Organizational Skills

Interpersonal skills (Oral and Written)

Business Writing

Dedicated Team Player

Proficient in MS Office Suites (Word, Excel and Outlook)

Recording Keeping

PROFESSIONAL EXPERIENCE

Europ Assistance – Bethesda, MD 07/2014 – Present

Claim Assistant

As a Claim Assistant, I’m responsible for coordinating and performing a variety of advanced administrative activities for the Claims Department. Report to the Claims Supervisor to handling and manage all documents received in the mailroom and those related with Claims.

Examining and process claims documents.

Knowledgeable and understands medical claims processing and data entry.

Research and resolve issues within the scope claims processing, develop written and oral correspondence.

Assign the files and sets appropriate tasks for Claim Examiners, Specialist or Supervisors.

Finds and retrieves information from files in response to requests from authorized users.

Document Management

Collects, distributes mail and recordkeeping of registered mail.

Sorts mail according to Claim Schemes and document types (UB/ HCFA, Claim Form AR form etc).

Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.

Customer Relations

Anticipates customers’ needs and initiates actions to meet those needs.

Responds quickly and appropriately to customer requests.

Self-Management

Identifies own areas of development and seeks opportunities for personal and professional growth.

Carry out responsibilities in a timely fashion requesting assistance as needed.

Knows, understands, and abides by the policies and procedures of Europ Assistance USA.

Team Work

Works cooperatively within team and with other departments.

Recognized and supports the skills of others.

Communications

Provides timely feedback to customer and department in a clear and concise manner.

Uses professional judgment when providing information based on the situation and is sensitive to individual and organizational concerns.

Continuous Performance Improvement

Effectively and efficiently fulfills responsibilities to achieve the greatest benefit at an acceptable cost.

Continually strives to suggest and implement ways to improve personal, departmental, and organizational performance.

Banner Staffing – Washington, DC 09/2013 – 07/2014

Staff Assistant/Mail Clerk (Department of Agricultural)

Served as a Staff Assistant, provided the Deputy Director and program managers with administrative, organizational, technical, and program support work.

Proofread and ensured accuracy of correspondence, memoranda’s, documents produced for agency officials. Obtained approval signature and route to appropriate departments.

Prepared and typed related documents such as correspondence, memoranda and documents.

Provide telephone, online and face-to-face customer service and support, requiring triage and coordination for the RFIs received.

Coordinated calendars, scheduled meetings and performs as a liaison with persons and group inside and outside of agency for IG and Deputy IG.

Log all incoming mail into internal mail catalog system: then route mail to appropriate OIG officials and track as necessary.

Created and maintain storage folders for reference materials, program documentation, letters and transmittal of records.

Established and maintain a variety of office records and files.

Personally responded to routine and nontechnical requests for information available from the files or other office records.

Greenberg Traurig, LLC – Tyson Corner, VA 05/2008 – 02/2011

Mailroom Clerk/Records Associate

Organized, maintained and ensured the quality of scheduling and filing systems.

Mailed company’s packages using; USPS, UPS, FEDEX and DHL.

Managed the firm’s record department by receiving and filing all records, high call volume facilitating access to protect the incorruption of client’s files.

Utilized company intranet to receive and process incoming file requests.

Prince George’s County Public Schools – Upper Marlboro, MD 11/1998 – 05/2008

Office Clerk Administration

Served as an Office Clerk Administration, received telephone calls and incoming mail, answered

inquiries concerning school activities and operations including the preparation of routine

correspondence for signature, maintained and ensured the quality of scheduling and filing systems.

Conserved personnel and payroll records of employees; reviewed, verified and audited.

Processed time and attendance records; entered data in the payroll system and post taxes and other miscellaneous changes.

Researched, reviewed, complied and prepared data needed to produce weekly and monthly reports.

Provided assistance to incoming visitors and callers.

Managed official school records, files, and correspondence.

Prepared letters of request, transmittal and acknowledgment on own initiative and from rough notes or instructions.

Checked forms and other materials for completeness and accuracy and follows up to correct discrepancies.

Established and maintain files; maintain inventory of office supplies and replenish stock as appropriate.

Kept abreast of events that pertain to the school, including reading correspondence, notices, bulletins, reports and other materials to maintain current knowledge about pertinent policy, administrative and procedural matters.

EDUCATION

Certified Medical Office Professional

Career Technical Institute – Washington, DC

Associate Degree in Business Administration in Human Resource (Continuing Education, 9/2011 – Present)

Strayer University – Temple Hills, MD

Contact this candidate