Active Directory Support

ROBERT AUSTIN

**** **** **** 662-***-**** Cell

Nesbit, MS 38651 ******@*****.***

SUMMARY

Computer professional for 18+ years providing support for 25+ Windows 2008 servers and on site computer/network support for all teachers and students in the San Diego Unified School District. Knowledgeable with Windows 7, Windows 8 operating systems and MAC OS devices. Experience with configuring LAN/WAN networking switching and routing, MCSE 2003, MCSE Systems Administrator, MCP, MCP+I and A+ Certified. Bachelor of Science degree in Information Decision Systems from San Diego State University.

PROFESSIONAL EXPERIENCE

San Diego Unified School District, San Diego CA 2013-2016

Datacomm Technician II

Provided computer and network support for the entire San Diego Unified School District. These devices include IBM Lenovo teacher PC’s, MacOS laptops and workstations, student IPADS, IBM Lenovo student Tablet PC’s, Cisco network switches, Cisco wireless access points and Cisco routers. First responder for network outages at school sites and off site office locations throughout the entire district. Familiar with Cat5 and Cat6 cabling technologies and troubleshooting techniques. Printer support for all teachers and students throughout the districts 200 school sites and offices.

Provided computer support for the San Diego Unified School District’s 200 plus school sites and offices including the education center.

Project team member designing and implementing new LAN/WAN projects.

Troubleshoot network connectivity problems pertaining to TCP/IP, DNS, DHCP and WINS issues.

Cisco VOIP call manager support for users and staff.

Provided printer installation and connectivity issues for all printing devices across the district.

Installation of hardware and software for all Windows and MacOS computers and laptops.

Experience with installation and troubleshooting of Cisco 3560, 3560x network switches and Cisco 1142 and 2702 Wireless access points.

Experience with disaster recovery for all Cisco 6500 switching and 3750 routers throughout the district.

24 hr on call support for all school sites on weekends and holidays.

Google (Motorola Mobility), San Diego CA 2007-2012

Product Support Specialist II

Customer support of hardware/software systems used for encoding and compressing television program material for satellite broadcast and television distribution. Customers are programmers (HBO, Playboy, ESPN, Viacom, Starz!, Discovery, Showtime, etc), TV Broadcasters (CBS, ABC, Fox, PBS, etc), Telcos (AT&T, Bell Canada, Verizon, etc). Satellite Providers (DIRECTV), (Dish Network)

Assisted Level I and II support organizations and end users with on-site and remote diagnostic procedures to isolate equipment malfunctions and determine corrective action required to restore equipment to proper operation.

Assisted Field Engineers, Deployment Services and other in stakeholders with deployment activities.

Participated in technical design reviews and validate approaches for meeting functionality requirements in customer architectures.

Participated in product core teams regarding customer priorities, applications, product issues, and support requirements for product development.

Identified opportunities for product, architecture and service improvements.

Interfaced with Customers, Product Line Management, Marketing, Sales Engineering, Project Management, Deployment Services, Engineering and other stakeholders during Pre and post Sale phase of projects.

Prepared internal technical bulletins and application notes.

Created and assisted in developing deployment and integration plans for Motorola and third party equipment into customer architecture.

Developed procedures and processes for deploying and configuring individual equipment and end-to-end systems at customer sites.

Assisted with system installation, upgrade, and service activities at customer sites. Assist technical training department in developing training material and documentation.

NPT, VPN and VNC experience accessing customer networks and on site BNC system troubleshooting.

San Diego Unified School District, San Diego CA 2004 - 2007

Computer Repair Technician

Worked independently as a computer repair technician for the San Diego Unified School District. Duties included trouble shooting network connectivity problems, adding and installing network servers and switches. Maintaining school office PC’s and servers. Provided computer and software support for teachers and students. Created images for new operating systems with Norton Ghost imaging software.

Provided support for 200+ school sites and administrative offices throughout the entire San Diego Unified School District.

Duties: Main duties are hardware repair, software support, computer training of teachers and staff, network troubleshooting, printer repair, ghost imaging, and remote helpdesk support.

Project lead for Active Directory/Network projects. (2 year project)

Trained teachers, administrative staff and students with current web application technologies (PowerTeacher and PowerSchool) along with Windows and Mac OS operating systems.

Working knowledge of LAN/WAN design, installation and administration.

Troubleshoot network connectivity problems pertaining to TCP/IP, DNS, DHCP and WINS issues.

Extensive knowledge fixing hardware and software problems pertaining to Macintosh and PC computers. Windows 7/8/Vista/ Mac 9.22- OSX 10.5

Experience managing Windows 2000/2003 Macintosh OSX Servers, Zangle and PeopleSoft applications. Working knowledge of Windows Server 2003 domain environment.

Helped implement and develop the districts Active Directory server network infrastructure.

Worked as a member of the districts data communications team.

Trained teachers, office staff and students with new software and hardware.

AURORA DISCOVERY, San Diego, CA 2003 - 2004

Network Systems Engineer

Developed and maintained Aurora’s computer network infrastructure. Duties included purchasing and installing servers, configuring Dell Gigabit switches and maintaining user workstations on a timely basis.

Implemented and developed the project layout for Aurora’s LAN infrastructure.

Installed software and hardware for end user workstations and laptops.

Purchased servers and tape back-up devices required for current operation and inventory on the Aurora network. These servers included Dell Power Edge 650, Dell Power Edge 2650 and Dell Power Edge 750 computers.

Installed Windows Server 2003, DHCP, DNS, and Exchange 2003 with Active Directory for the Aurora Discovery domain.

Experience with Active Directory user creation and group policy maintenance

Installed network print servers and printers with TCP/IP.

Maintained and was responsible for all network operations, network printers and end user computer issues.

Made calls to hardware and software vendors for repairs on computers, printers, laptops, and networking equipment.

Trained end users and management on software and networking issues.

VERTEX PHARMACEUTICALS, San Diego, CA 1999 – 2003

Information Systems Technician

Worked independently at Vertex’s offsite buildings as an Information Systems Technician. Duties included configuring 3Com 10/100 Mbps switches and 3Com System hubs, installing Dell Power Edge Servers and backup devices. Also, purchased computer hardware and software for the 200 end users.

Developed and maintained two off-site local area networks and connected all three buildings with Windows 2000 server via TCP/IP.

Configured end user laptops for dial-up networking to the Vertex domain.

Implemented Vertex multiple server back-up system bridging individual disaster recovery diskettes and tapes, which could be used in emergency reconstruction of operating system and data.

Performed network/server administration for 20 Windows 2000 servers and 200+ end users.

Installed and repaired Apple Macintosh computers on a timely basis.

Created a software library for computer licensing and copyrighted material.

Conducted systems analysis in problem areas such as “bottlenecks,” workstation failures, and software/hardware issues.

Oracle System Analysis Group Team Member.

Supported and maintained all user workstations and laptops.

Provided desktop support for the 200+ Windows 2000 Workstation environments.

Developed and monitored the college intern training program.

EDUCATION

Bachelor of Science, Information Decision Systems (IDS)

San Diego State University, San Diego, CA

Microsoft Certified Systems Engineer (MCSE) NT, 2003

Microsoft Certified Professional (MCP)

Microsoft Certified Systems Administrator 2003

Microsoft Certified Professional + Internet (MCP+I)

A+ Certified Computer Repair Technician

OTHER QUALIFICATIONS

1.Ability to handle and prioritize multiple tasks.

2.Skill in-group or individual facilitation, conflict resolutions, problem solving.

3.Effective presentation and communication skills both orally and writing.

4.Ability to develop reviews and deliver logical clear and concise written reports.

5.Ability to pro-actively institute and implement innovative acquisition tools or processes.

6.Ability to work effectively with a team setting and take direction.

7.Personal strengths- customer service oriented, critical thinker, quick learner, motivated, and have extensive knowledge of computer systems and software applications.

8.Efficiently plan and organize work duties.

9.Ability to meet schedules and time lines.

10.Professional, friendly, enthusiastic, and technically inclined with excellent problem solving, conflict resolution, and analytical skills. Excellent oral and written communication skills

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