Customer Service Accounts Receivable
Resume:
Waltham, MA *****
*******@*****.***
JOHN STOHLMAN
SUMMARY:
Skilled Accounts Receivable Call Center Specialist committed to addressing customer concerns with speed, accuracy and professionalism. HIGHLIGHTS : High Customer Service standards.
Service Solutions expert.
Conflict Resolution proficiency.
Strong Problem Solving skills.
Troubleshooting skills.
Negotiation competency.
Dedicated in process improvement.
Accomplishments : Exceeded Corporate goals by 10/15% on a consistent basis (10 of 12) months a year
WORK HISTORY Wal-Lex Gulf, Waltham, MA
Customer Service
April 2004 to March 2015
-Greeted and interacted with customers and potential customers.
-Provided accurate and appropriate information in response to customer inquiries.
-Addressed customer inquiries in a timely and accurate fashion.
-Maintained up to date records at all times
Allied Interstate, Plymouth, MA
Accounts Receivable/Call Center Specialist
June2003 to December 2003
Page 2 ceejay
-Enforced Service Center policy, procedures and quality assurance measures..
-Adhere to Federal Fair Debt Collections Act guidelines.
-Maintain strict confidentiality policy.
-Provided accurate and appropriate information in response to consumer inquiries.
-Addressed consumer inquiries in a timely and accurate manner.
-Developed effective relationships with all Call Center Departments through clear and concise communication.
-Properly directed inbound calls in phone queues to improve call flow to other staff members.
Rountree Associates, Plymouth, MA.
Accounts Receivable/Call Center Specialist
July 1998 to June2003
See Above.
Rountree Associates was purchased by Allied Interstate EDUCATION Criminal Justice, Bryant College, Smithfield, RI. 1980 Criminal Justice Major
Business, Eastern Nazarene LEAD Program, Plymouth, MA 1997 Business Major
3.9 GPA
REFERENCES Upon request
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