Customer Service Office

**** *. ********* *** **** ** OKC, OK ***** 405-***-**** *********@*****.***

Shena Arichan Rudd

Objective

Seeking an Administrative Assistant career with a company where I can utilize my skills & qualifications. Experience

11/2015-Current Okey Nwokolo & Associates OKC,OK

MA/Referrals

• Gathered patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.

• Maintained master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.

• Initiated the medical record by creating and processing the patient care record folder.

• Prepared Referrals for patients needing a specialist consult, diagnostic testing, surgical procedures, etc in a timely manner acceptable to insurance company standards

• Obtained paperwork & medical records required for patients visit to the specialist.

• Verify Insurance Benefits.

• Answered telephone calls for Referral Department promptly and courteously

• Verified patient demographics and information.

• Scheduled specialist appointments

• Filing, copying and faxing.

• General Office duties.

• Maintained Work in an Organized Manner.

• Called in prescriptions when needed

9/2014-10/2015 Apublix Self Storage OKC, OK

Manager

• Meet gross revenue targets set forth by the company ownership, through effective sales and marketing activities.

• Maintain designated office hours.

• Provide outstanding customer service in person and via telephone.

• Maintain professional, courteous relationships with existing and prospective customers, company vendors, community business members and company staff.

• Maintain financial reporting and bookkeeping systems provided by employer.

• Daily surveillance of property to ensure protection of customers’ stored possessions, as well as company property and buildings.

• Keep property clean and in good repair at all times.

• Make bank deposits, purchase supplies and services as needed.

• Complete any collection activities that may be required of delinquent accounts. 6/2014-9/2014 Okey Nwokolo & Associates OKC, OK

Front Office/Referrals/Medical Records

• Gathered patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.

• Maintained master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.

• Initiated the medical record by creating and processing the patient care record folder.

• Prepared Referrals for patients needing a specialist consult, diagnostic testing, surgical procedures, etc in a timely manner acceptable to insurance company standards

• Obtained paperwork & medical records required for patients visit to the specialist.

• Verify Insurance Benefits.

• Answered telephone calls for Referral Department promptly and courteously

• Verified patient demographics and information.

• Scheduled specialist appointments

• Filing, copying and faxing.

• General Office duties.

• Maintained Work in an Organized Manner.

• Called in prescriptions when needed

8/2013-3/2014 Oklahoma Clinical Research OKC, OK

Office Assistant

• Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

• Kept patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

• Maintained patient accounts by obtaining, recording, and updating personal and financial information.

• Obtained revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

• Maintained business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

• Maintained operations by following policies and procedures; reporting needed changes 11/12 - 2/2013 Ardmore Finance Midwest City, OK

Assistant Manager/Collector

• Assisted loan applicants through the process from application to close.

• Researched and evaluated applicants financial status, references, credit, and risk to determine the eligibility of the application.

• Informed and educated applicants on lending policies, requirements and terms.

• Contacted existing clients to generate new and repeat business.

• Provided exceptional levels of customer service.

• Went out in the field of past due customers to find a solution for their account 8/2010-7/2012 Tan & Tone America Corp Office OKC, OK Office Assistant

• Operated office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications.

• Answered telephones and gave information to callers, take messages, or transferred call to appropriate individuals.

• Greeted visitors or callers and handled their inquiries or direct them to the appropriate persons according to their needs.

• Set up and maintained paper and electronic filing systems for record, correspondence, and other material.

• Located and attached appropriate files to incoming correspondence requiring replies.

• Opened, read, routed, and distributed incoming mail or their materials and answered routine letter.

• Completed forms in accordance with company procedures.

• Reviewed work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommended revisions.

• Composed, typed, and distributed meeting notes, routine correspondence, and reports.

• 1/2008-12/2010 Furniture 4 Less OKC, OK

Clerical

• Operated office machines, such as copier & scanner, facsimile machine, voicemail systems, and personal computers.

• Answered telephone, direct calls, and took messages.

• Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

• Communicated with customers, employees, and other individuals to answer questions, explain information, took orders, and addressed complaints.

• Opened, sorted, routed incoming mail, answered correspondences, and prepared outgoing mail.

• Computed, recorded, and proofread data and other information, such as records or reports.

• Assisted on the sales floor when necessary.

• Completed work schedules, managed calendars, and arranged appointments.

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7/2009 – 3/2010 Deborah Rothe Group Home OKC, OK

Direct Care Specialist

• Prepared and maintained record of clients progress and services performed, reported changes in client condition to supervisor.

• Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

• Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses or physiotherapist.

• Plan, shop for, or prepare nutritious meals or assist teens in planning, shopping for or preparing nutritious meals.

• Transported clients to locations outside the home, such as to physicians’ offices or on outings, using company motor vehicle.

• Instructed or advised clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant crisis.

• Participated in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plans for continuing services.

Education

8/2001-5/2002 Wright Business School OKC, OK

Information Management

• Graduated with Honors

6/2016-Current University of Phoenix ONLINE

Criminal Justice

References

Available upon Request

Contact this candidate