Manager Customer Service

Location:

Posted:

August 19, 2016

Gabriel Alexander Ayala

Address:

Chattanooga, TN 37421

Phone & email:

423-***-**** ~ *********@*****.***

Education The University of Tennessee Knoxville, TN 2010 Bachelor of Arts in Communication

• Graduated in 4 years.

• Financed 100% of education.

Experience Plaza Del Sol Mexican Restaurant Chattanooga, TN August 2010- May 2011 Assistant Manager

• Cashier & hosting duties.

• Took and distributed carry out orders.

• Contributed with food inventory.

• Trained new employees (bus boys & waiters).

• Before work duties (made sure employees arrived on time).

• After work duties (assisted in daily accounting).

• Made checks for employees & inventory.

May 2011-Current Manager

• Create employees schedules.

• Communicate with food distributors and other inventory.

• Oversee inventory upon arrival.

• Promote and advertise the restaurant.

• Accounting and monthly paper work.

• Manage employees to work correctly.

• Hire and fire employees.

• Budget monthly finances.

• Decorate restaurant for holidays and special events. Accomplishments

• Assisted with new menu (increased sale by 28%).

• Maintained an (A) average on health inspections.

• Awarded bonus for always arriving to work on time.

• Awarded bonuses for perfect attendance in 2011, 2012, 2014, and 2015.

Additional Information

• Conversational in Spanish.

• Excellent presentation & organizational skills.

• Able to work in a fast paced environment.

• Impeccable customer service skills.

• Eager to learn.

• Great work ethic.

• Proficient with Microsoft Word, PowerPoint, and Excel.

• Able to work flexible hours.

• Willing to take training classes.