Jo Anne Conrad

***** ******** **. #***

Alta Loma, CA 91701

909-***-****

OBJECTIVE: To pursue a career as a Medical Administrative Assistant utilizing my training and education with an organization that will offer opportunities for professional growth.

SKILLS:

Excellent Customer Service Skills

Microsoft Office

HR/ Recruiting

Vital Signs

Medical Billing & Coding

Bookkeeping/Payroll

Type 50 WPM

Data Entry

Answer Multi Phone Lines

Mail/Shipping/Logistics

Medical Terminology

General Office Duties

Appointment Scheduling

CPR/First Aid Certified

Call Center Experience

Filing /Document Management

Medical Charting

Receptionist

Supply Ordering/Inventory

Billing/Collections

HIPPA/OSHA

EDUCATION:

Everest College Ontario, CA February 2011 – October 2011

Medical Administrative Assistant Diploma

Perfect Attendance, Honor Roll Graduate, 4.0 GPA

Igniter Ambassador Program Secretary

California Computer School Office Pro Series Certificate Upland CA

Chaffey College Studies in Business Rancho Cucamonga Ca

Bucks Co Comm. College Studies in Business Newtown PA

Pennridge High School Diploma Perkasie PA

EXPERIENCE:

Foundation Laboratory Pomona, CA January 2012-October 2015

Billing Clerk

Duties: Client billing-answered questions, concerns, made adjustments to client bills,

rebilled charges to insurance if needed, prepared & sent out monthly client invoice,

posted patient payments, billed charges to private insurance along with

Medi-cal, Medicare, verified patient insurance, general office duties

One Stop Medical Externship 160 hours October 2011

Dutie Duties: Greet patients,pull charts, answer phone, schedule appointments, vitals, roomed patients, scanning, copies, helped patients fill out forms, filing & general office duties

Allied Auto Salvage Riverside, CA February 2010-November 2010

Dispatcher/Office Assistant

Duties: Receptionist/Customer service, data entry, shipping, booking freight, dispatch & route delivery trucks, order auto parts

filing & general office duties

Office Team Temporary Staffing Ontario, CA September 2009-January 2010

Office Clerk/Customer Service

Duties: Receptionist, customer service, mail, scanning, data entry, filing & general office duties

Michael Wahome Rancho Cucamonga, CA July 2007-September 2009

Dispatcher

Duties: Receptionist/customer service, data entry, entered work orders, maintained Excel data base, filing, general office, duties, set up routes for cable technicians, set up service calls/go backs/rescheduled appointments for customers

Jo Anne Conrad

Resume Page 2

Time Warner Cable Ontario CA January 2005- July 2007

HR. Assistant

Recruiting, set interviews, prescreened applicants, entered background checks,kept EEOC files, created WC filing system, set up new claims, tracked WC hours used, set up health breaks, set computer work stations ergonomically, created & managed leave of absence list, created filing system & kept employee files updated, managed 300 employee cable accounts, general office duties

Time Warner Cable Ontario CA April 2002- January 2005

Receptionist

Duties: Customer service, managed multiple phone lines, mail & deliveries, managed 900 employee & reciprocal cable accounts, scheduled vender appointments, handled customer complaints, assisted HR with job fairs, applications & interviews, filing, made copies and other general office duties

Time Warner Cable Ontario CA September 1996- April 2002

Customer Service Representative/Front Counter Agent

Duties: Answered incoming calls, handled customer inquires about products& services, explained billing and collections, took payments at in-house cable store, issued and removed equipment for subscriber accounts

Helpmates Staffing Ontario CA March 1996-September 1996

Time Warner Cable

Customer Service Representative/Front Counter Agent

Duties: Answered incoming calls, handled customer inquiries about products & services, explained billing and collections,

took payments at in-house cable store, issued and removed equipment for subscriber accounts

Penn Engineering & Manufacturing Danboro PA April 1998- January 1996

Dispatcher

Duties: Scheduled personnel for 80 machines, tracked daily production, developed filing system for blueprints & layouts

created job packets for daily production, general office duties

Penn Engineering & Manufacturing Danboro PA November 1984- April 1998

Quality Control Inspector

Duties:

Inspected parts & materials for quality, measured quality assurance using guidelines set up under SPC & ISO 9000, completed required charting of product in process

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