Customer Service Administrative Assistant
Resume:
Jo Anne Conrad
Alta Loma, CA 91701
OBJECTIVE: To pursue a career as a Medical Administrative Assistant utilizing my training and education with an organization that will offer opportunities for professional growth.
SKILLS:
Excellent Customer Service Skills
Microsoft Office
HR/ Recruiting
Vital Signs
Medical Billing & Coding
Bookkeeping/Payroll
Type 50 WPM
Data Entry
Answer Multi Phone Lines
Mail/Shipping/Logistics
Medical Terminology
General Office Duties
Appointment Scheduling
CPR/First Aid Certified
Call Center Experience
Filing /Document Management
Medical Charting
Receptionist
Supply Ordering/Inventory
Billing/Collections
HIPPA/OSHA
EDUCATION:
Everest College Ontario, CA February 2011 – October 2011
Medical Administrative Assistant Diploma
Perfect Attendance, Honor Roll Graduate, 4.0 GPA
Igniter Ambassador Program Secretary
California Computer School Office Pro Series Certificate Upland CA
Chaffey College Studies in Business Rancho Cucamonga Ca
Bucks Co Comm. College Studies in Business Newtown PA
Pennridge High School Diploma Perkasie PA
EXPERIENCE:
Foundation Laboratory Pomona, CA January 2012-October 2015
Billing Clerk
Duties: Client billing-answered questions, concerns, made adjustments to client bills,
rebilled charges to insurance if needed, prepared & sent out monthly client invoice,
posted patient payments, billed charges to private insurance along with
Medi-cal, Medicare, verified patient insurance, general office duties
One Stop Medical Externship 160 hours October 2011
Dutie Duties: Greet patients,pull charts, answer phone, schedule appointments, vitals, roomed patients, scanning, copies, helped patients fill out forms, filing & general office duties
Allied Auto Salvage Riverside, CA February 2010-November 2010
Dispatcher/Office Assistant
Duties: Receptionist/Customer service, data entry, shipping, booking freight, dispatch & route delivery trucks, order auto parts
filing & general office duties
Office Team Temporary Staffing Ontario, CA September 2009-January 2010
Office Clerk/Customer Service
Duties: Receptionist, customer service, mail, scanning, data entry, filing & general office duties
Michael Wahome Rancho Cucamonga, CA July 2007-September 2009
Dispatcher
Duties: Receptionist/customer service, data entry, entered work orders, maintained Excel data base, filing, general office, duties, set up routes for cable technicians, set up service calls/go backs/rescheduled appointments for customers
Jo Anne Conrad
Resume Page 2
Time Warner Cable Ontario CA January 2005- July 2007
HR. Assistant
Recruiting, set interviews, prescreened applicants, entered background checks,kept EEOC files, created WC filing system, set up new claims, tracked WC hours used, set up health breaks, set computer work stations ergonomically, created & managed leave of absence list, created filing system & kept employee files updated, managed 300 employee cable accounts, general office duties
Time Warner Cable Ontario CA April 2002- January 2005
Receptionist
Duties: Customer service, managed multiple phone lines, mail & deliveries, managed 900 employee & reciprocal cable accounts, scheduled vender appointments, handled customer complaints, assisted HR with job fairs, applications & interviews, filing, made copies and other general office duties
Time Warner Cable Ontario CA September 1996- April 2002
Customer Service Representative/Front Counter Agent
Duties: Answered incoming calls, handled customer inquires about products& services, explained billing and collections, took payments at in-house cable store, issued and removed equipment for subscriber accounts
Helpmates Staffing Ontario CA March 1996-September 1996
Time Warner Cable
Customer Service Representative/Front Counter Agent
Duties: Answered incoming calls, handled customer inquiries about products & services, explained billing and collections,
took payments at in-house cable store, issued and removed equipment for subscriber accounts
Penn Engineering & Manufacturing Danboro PA April 1998- January 1996
Dispatcher
Duties: Scheduled personnel for 80 machines, tracked daily production, developed filing system for blueprints & layouts
created job packets for daily production, general office duties
Penn Engineering & Manufacturing Danboro PA November 1984- April 1998
Quality Control Inspector
Duties:
Inspected parts & materials for quality, measured quality assurance using guidelines set up under SPC & ISO 9000, completed required charting of product in process
Contact this candidate