Proficient in communication, Microsoft, customer service and delegatio
Resume:
Zephyrique Alexandria Ereth
*** **** *** ** *** *04, Minot, ND 58701 701-***-**** – *****.*****@*****.***
Professional Summary
Skills
Accomplished and energetic Sales Representative with a solid history of achievement in sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, sales and adaptability. Currently developing skills to excel in oil/gas services industry – readily adapted to physically demanding environment as a Flow Back Operator/Well Tester and Roughneck.
Active Listening
Reading Comprehension
Speaking
Customer and Personal Service
Critical Thinking
Monitoring
Social Perceptiveness
Coordination
Complex Problem Solving
Active Learning
Computers and Electronics
Persuasion
Writing
English Language
Sales and Marketing
Instructing
Service Orientation
Mechanical
Engineering and Technology
Quality Control Analysis
Experience
Waitress
Buffalo Wild Wings, Minot, ND
October 2015 Currently Employed
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Stock service areas with supplies such as coffee, food, tableware, and linens,
Remove dishes and glasses from tables or counters; take them to kitchen for cleaning.
Assist host or hostess by answering phones to take reservations or to-go orders and by greeting, seating and thanking guests.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Perform food preparation duties such as preparing salads, appetizers and cold dishes, portioning desserts and brewing coffee.
Escort customers to their tables.
Fill salt, pepper, sugar, cream, condiment and napkin containers.
Garnish and decorate dishes in preparation for serving.
Provide guests with information about local areas, including giving directions.
Assistant Manager
maurices, Minot, ND
December 2014 October 2015
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales or distribution of products.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Plan store layouts or design displays.
Flow Back Operator/Well Tester and Roughneck
Enseco, Minot, ND
October 2014 December 2014
Monitor control panels during pumping operations in order to ensure that materials are being pumped at the correct pressure, density, rate and concentration.
Operate engines and pumps in order to shut off wells according to production schedules and to switch flow of oil into storage tanks.
Start compressor engines and divert oil from storage tanks into compressor units and auxiliary equipment in order to recover natural gas from oil.
Open valves to return compressed gas to bottoms of specified wells in order to re pressurize them and force oil to surface.
Unload and assemble pipes and pumping equipment using hand tools.
Attach pumps and hoses to wellheads.
Prepare trucks and equipment necessary for the type of pumping service required.
Mix acids, chemicals or dry cement as required for a specific job.
Flow Back Operator/Well Tester
AmeriTest, Minot, ND
July 2014 –November 2014
Monitor control panels during pumping operations in order to ensure that materials are being pumped at the correct pressure, density, rate and concentration.
Operate engines and pumps in order to shut off wells according to production schedules and to switch flow of oil into storage tanks.
Start compressor engines and divert oil from storage tanks into compressor units and auxiliary equipment in order to recover natural gas from oil.
Open valves to return compressed gas to bottoms of specified wells in order to re pressurize them and force oil to surface.
Unload and assemble pipes and pumping equipment using hand tools.
Attach pumps and hoses to wellheads.
Prepare trucks and equipment necessary for the type of pumping service required.
Mix acids, chemicals or dry cement as required for a specific job.
Lead Sales
Hot Topic Inc., Minot, ND
June 2014 – October 2014
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales or distribution of products.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Plan store layouts or design displays.
Waitress/Hostess
Buffalo Wild Wings, Minot, ND
August 2013 – March 2014
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Stock service areas with supplies such as coffee, food, tableware, and linens,
Remove dishes and glasses from tables or counters; take them to kitchen for cleaning.
Assist host or hostess by answering phones to take reservations or to-go orders and by greeting, seating and thanking guests.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Perform food preparation duties such as preparing salads, appetizers and cold dishes, portioning desserts and brewing coffee.
Escort customers to their tables.
Fill salt, pepper, sugar, cream, condiment and napkin containers.
Garnish and decorate dishes in preparation for serving.
Provide guests with information about local areas, including giving directions.
Merchandise Expert
American Eagle Outfitters, Minot, ND
January 2013 – September 2013
Answer customers’ questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Stock shelves, racks, cases, bins, and table with new or transferred merchandise.
Stamp, attach, or change price tags on merchandise, referring to price list.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Car Rental Agent
National/Alamo Car Rental, Minot, ND
May 2012 – October 2012
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Compute charges for merchandise or services and receive payments.
Answer telephones to provide information and receive orders.
Provide information about rental items, such as availability, operation or description.
Explain rental fees, policies and procedures.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Keep records of transactions and of the number of customers entering an establishment.
Reserve items for requested times and keep records of items rented.
Recommend and provide advice on a wide variety of products and services.
Advise customers on use and care of merchandise.
Lead Sales
Victoria’s Secret, Minot, ND
May 2010 – November 2010
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales or distribution of products.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Plan store layouts or design displays.
Sales Associate
DEB Inc, Minot, ND
January 2010 – July 2010
Answer customers’ questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Stamp, attack, or change price tags on merchandise, referring to price list.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales.
Seasonal Sales Associate
PacSun, Minot, ND
November 2009 – January 2010
Answer customers’ questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Stamp, attack, or change price tags on merchandise, referring to price list.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales.
Hostess
Denny’s, Minot, ND
May 2009 – November 2009
Greet guests and seat them at tables or in waiting areas.
Provide guests with menus.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of guests.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls.
Take and prepare to-go orders.
Operate cash registers to accept payments for food and beverages.
Maintain contact with kitchen staff, management, serving staff and customers to ensure that dining details are handled properly and customers’ concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Assist with preparing and serving food and beverages.
Sales Associate
JCPenny, Minot, ND
August 2008 May 2009
Answer customers’ questions about merchandise and advise customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Compare merchandise invoices to items actually received to ensure that shipments are correct.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Stamp, attack, or change price tags on merchandise, referring to price list.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales.
Education
High School Diploma
Magic City Campus, Minot, ND
May 2009
Graduated with High Honors – Top 20% of Class
Honor Roll: Fall/Spring 2007-2008
Honor Roll: Fall/Spring 2006-2007
Honor Roll: Fall/Spring 2005-2006
Honor Roll: Fall/Spring 2004-2005
Honor Roll: Fall/Spring 2003-2004
Awards
Promotion from Lead Sales to Keyholder: August 2014
Employee of the Month: August 2014
Promotion from Seasonal Sales Associate at maurices to Full-Time Assistant Manager within first 2 weeks of employment: December 20146
References
References are available on request.
Contact this candidate