Manager Customer Service

DONNA L. REED

Kingston, PA ***** 313-***-****

**********@*****.***

Production Manager

Proficient and highly motivated manufacturing supervisor with 15 plus years of experience providing staff and company product with quality management and assurance. Extensive knowledge and skill in root cause analysis, high volume operations, cost/trend analysis, and production operations. Track record devising, evaluating, and implementing continuous process improvements to minimize waste and reduce costs while maximizing quality and yield. Establish effective quality control and safety programs, encouraging proactive participation across the manufacturing floor. Excellent communicator; success building cohesive teams focused on production goals, safety, and throughput.

Areas of Strength and Expertise

Effective Team Building

Large-Group Management

Decisive Leadership

Cost/Trend Analysis

Safety Assurance

Quality Customer Service

Lean Methodology

Reliant Efficiency

Motivational Support

Professional Experience

Quiteflex (Goodman), Pittston, PA 2014 to Present

Manufacturing Supervisor

Direct core and duct production operation by implementing motivational staff training and leadership.

Regulate package and production quality assurance by adhering to company standards and specifications.

Develop staff training, evaluation, and growth by providing teams with motivation and support.

Coca-Cola Inc., Elmsford, NY 2011 to 2014

Manufacturing Supervisor

Organized and maintained all off-shift operations and delivering key performance indicators (safety, quality, cost, and service).

Standardized the production process by making periodic checks, adjusting equipment, and evaluating work practices.

Orchestrated 20+ team members in safety and quality assurance by developing highly effective trainings and team motivation.

General Electric Inc., Albany, NY 2007 to 2010

Production Supervisor

Administered staffing schedules, training, and performance management.

Cultivated teamwork and dedicated work ethic among staff by leading hands-on leadership initiatives, needs assessment, quality training, and performance recognition.

Supervised first-time capability, cycle times, adequate inventory controls, and engineering of products.

Developed daily presentations of trend analysis to Plant Manager and Operations Leader.

Ford Motor Company, Dearborn, MI 2000 to 2007

Manufacturing Advisor

Coordinated automobile production operations to deliver quality products by managing the performance of 50+ team members.

Communicated between staff and management about trainings, needs, and performance changes.

Compiled data for performance metrics, management performance, conducted materials and location trials, and tracked downtime and spending reports.

Established incident-free record with zero lost-time cases by incentivizing positive teamwork, staff recognition, and workplace safety.

Inventory Analyst

Monitored operational inventory to ensure quality of product.

Analyzed and organized weekly Root Cause Analysis (RCA) for high-dollar inventory adjustments and Cost of Good Issued (COGI) reports.

Identified outdated material disposition process.

Previous experience as Store Manager for Kroger Company and Logistics/Maintenance/Battalion Training Officer with the US Army.

Education and Training

Masters in Organization and Leadership Management

GRAND CANYON UNIVERSITY Phoenix, AZ 2011

Bachelors of Arts in Information and Record Management

DAVENPORT UNIVERSITY/ UNIVERSITY OF DETROIT Grand Rapids, MI 1988

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