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OMAR ALEXANDER PIÑA, PMP

***** ******** ****

San Antonio, TX 78254

http://www.linkedin.com/in/omarpina

210-***-****

acv7zf@r.postjobfree.com

LEAD PROJECT MANAGER/BUSINESS PROCESS ANALYST

Highly motivated and skilled professional seeks career advancement within dynamic, high growth organization that welcomes fresh ideas, initiative, dedication, dependability and experience. KEY COMPETENCIES

Process Optimization Management/Strategy Call Center/Operations

Administration Project Management Branding

Business principles Telecom/IT Analytical/Reporting

Project plans Training Facilitation

PROFESSIONAL SUMMARY

CHARTER SPECTRUM (FORMALLY TIME WARNER CABLE) – SAN ANTONIO, TX PROJECT MGR SPECIAL PROJECTS 2014 – CURRENT

Project management & execution of special projects such as merger acquisitions, process improvements, IT infrastructure, operations integration, self-service enhancement and software development.

Lead project teams that range from twenty to one hundred fifty

Monitor & manage project processes, scope, documents, resources, orders, change requests, issues and deadlines to ensure successful delivery.

Requirements collection and documentation for agile/scrum development projects.

Liaison between technology teams & customer/project stakeholders

Training of other project managers integrated into project scope

Document and analyze project and internal procedure work flows.

Provide status reports and assist with all mgmt and senior mgmt reporting.

Facilitate internal status and team meetings.

LIQUID NETWORX – SAN ANTONIO, TX

LEAD PROJECT MANAGER/BUSINESS PROCESS ANALYST 2011 – 2014

Project management & execution of new implementation of carrier network migrations, hardware deployments/installs, Infrastructure & IT consulting engagements for external customers & process improvement initiatives for internal operations.

Monitor & manage project processes, scope, documents, resources, orders, change requests, issues and deadlines to ensure successful delivery.

Requirements collection and documentation for agile/scrum development projects.

Liaison between carriers/vendors and customer/project stakeholders

Liaison between customers & internal team members such as network engineering, field ops, account consultants, executive mgmt & operations.

Training of other project managers in IT Network migrations, implementations or consulting initiatives.

Document and analyze project and internal procedure work flows.

Provide status reports and assist with all mgmt and senior mgmt reporting.

Facilitate external & internal status and team meetings.

Manage agreements and statements of work to fulfillment.

Create resource documents, procedure documents, forms and reference libraries for internal processes.

CRM Data base administrator & Share Point Process Library administrator Résumé – Omar A. Pina 210-***-**** acv7zf@r.postjobfree.com Page 2 of 2

Assist & lead in integration of processes into data base workflows for Network Ops, Security Ops, Sales, Account consulting, Telecom lifecycle management & Field services USI – SAN ANTONIO, TX

PERSONAL LINES INSURANCE RETAIL OPERATIONS SALES & SERVICE MGR 2010 – 2011

Consolidated multiple regional office into a single call center hub and implanted all new processes & procedures, while hiring and managing sales & service teams

Assisted clients in all P&C lines of business by phone in fast paced environment through multiple carriers

Wrote new policies and lead, coached and guided team to meet all team sales and service objectives

Ability to problem-solve - deal with customer complaints in a timely manner and identify appropriate solutions

Worked with leadership to design, develop and implement solutions

Ability to analyze territory performance reports, manage budgets, ensure, profitability

Responsible for the daily operations and profitability of the center. USAA – SAN ANTONIO, TX

BUSINESS ARCHITECT/UNDERWRITER/SR SALES REPRESENTATIVE 2000 - 2009 Project Management/Business Architect (Business Analyst)

Worked multiple IT and process improvement & software development projects as team lead

Responsible for the collection & facilitation of all business requirement meetings

Worked in various departments such as the federal saving bank, credit cards, life insurance, health insurance and property and casualty sales, service, security and claims insurance. Underwriting

Worked multiple underwriting analysis, quality assurance and process improvement projects

Ability to analyze problems, collect data, establish facts, draw valid conclusions and write technical reports to communicate the information.

Was assigned as unit underwriter for coaching and mentoring three service teams that consisted of teams of 15 or more reps and provided real time underwriting by phone to the sales and service departments. Insurance Sales

Lead the department in sales for personal line insurance and banking products and mentored and coached other sales representatives on assigned teams of 15 or more reps and provided real time assistance on complex files for the department via phone.

EDUCATION

Master of Business Administration, Management

University of the Incarnate Word – San Antonio, TX – GPA 3.75/4.0 Bachelor of Business Administration, Marketing

Our Lady of the Lake University – San Antonio, TX – GPA 3.2/4.0 Professional Training

USAA Lean Six Sigma Certification Six Sigma Black Belt Project Management Professional Certification from PMI Institute Scrum Fundamental Certified Scrum Product Owner Accredited Certification from ISI SOFTWARE SKILLS

MS Word MS Excel MS PowerPoint MS Share Point MS Project MS Access Email/Internet Visio Adobe Acrobat MS Lync ConnectWise Snag It

OTHER EXPERIENCE

Volunteer/Community Work

San Antonio Food Bank Volunteer San Antonio Rodeo Volunteer Committee Season of Sharing Bowling for Meals

Head Soccer Coach U6

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